Mobile Support

Consulting Support Services for BlackBerry Technology
BlackBerry wireless smartphones were at one time among the most popular products for achieving mobile connectivity to messaging, scheduling, web-based programs, and other critical business information. Progent can provide Allentown, Pennsylvania businesses the expertise of BlackBerry-certified consultants who can assist organizations to maintain existing BlackBerry environments or transition efficiently to a more popular smartphone solution.

As the sophistication of small business IT technology has expanded, and as the need for world-class security, dependability, and recoverability has grown to be the norm for organizations of any size, effective deployment and support of BlackBerry solutions has become increasingly difficult. To deal with areas like data protection, business continuity, and synchronization of BlackBerry handhelds with a variety of email systems and corporate databases, small organizations frequently turn to external support professionals who specialize in BlackBerry installation and troubleshooting.

Progent offers the services of BlackBerry-certified consultants who can help small businesses to plan, manage, and troubleshoot BlackBerry solutions affordably and efficiently, doing away with the requirement for an internal BlackBerry technology expert and lowering the cost and hassle of maintaining mobile workers. Progent's BlackBerry technology specialists have extensive experience working with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISM and CISA-certified network security professionals. This range of knowledge, combined with Progent's efficient remote support model, gives small companies an economical solution for integrating BlackBerry products productively into their information system.

Progent's consultants can help you with SQL Server 2019 integration consulting, SQL Server 2016 migration and management consulting, and Exchange setup so that your database and messaging infrastructure operate efficiently with BlackBerry Enterprise Server. Progent can also help you to migrate from previous versions of BlackBerry and Microsoft software, set up streamlined management tools so you can monitor and control BlackBerry devices across your company, define security policies that make sense for your business, customize wireless applications, and make sure that your IT network architecture is properly designed to accommodate your BlackBerry clients. Also, Progent's disaster recovery specialists can help ensure that your BlackBerry data is included in your regular backup procedures so that it can be recovered rapidly and safely.

Philadelphia and Eastern Pennsylvania Contact Information:
Progent offers consulting services and onsite technical support throughout Eastern Pennsylvania and Delaware.

Consulting and Technical Support for BlackBerry Enterprise Server
BlackBerry Enterprise Server simplifies administration and maintenance of RIM BlackBerry devices, offering a single platform for handling critical tasks such as device installation, upgrades, and deactivation and providing a solid infrastructure for data protection and fault tolerance. BlackBerry Enterprise Server supports transparent integration between Microsoft Exchange Server, Groupwise, or IBM Lotus Domino email servers and BlackBerry handsets and supports wireless synchronization.

BES Server offers a variety of data protection options starting with advanced encryption of messages transmitted between a BlackBerry smartphone and BlackBerry BES Server using Advanced Encryption Standard or Triple Data Encryption Standard. BlackBerry Enterprise Server also allows excellent flexibility in selecting degrees of protection to meet the specific requirements of your company's environment. Progent's BlackBerry authorized consultants can help you to select powerful security functions and activate them remotely. Samples of these wirelessly configurable security settings are:

• Lock down a device
• Erase information from a lost or stolen device
• Lock out Bluetooth functionality
• Enable built-in defenses against malware

BlackBerry BES Server also provides versatility in determining how to keep mobile users from loading or running unsecure or unauthorized applications. Progent can help you to choose protective techniques such as:

• Specify precisely which applications are permitted on the device
• Block third-party programs from using persistent storage on the BlackBerry smartphone
• Determine which functions third-party software can use on the BlackBerry smartphone
• Restrict the kinds of connections external applications running on the BlackBerry device can establish
• Block all third-party software from being loaded or executed on the smartphone

Some Ways That Progent Can Assist You to Maintain and Troubleshoot Your BlackBerry Solution
Progent can provide an experienced engineer who has been awarded certifications from RIM in all key aspects of BlackBerry integration. Progent's BlackBerry consulting services span areas from troubleshooting synchronization problems to architecting mobile workforce solutions based on BlackBerry Enterprise Server (BES). These RIM BlackBerry certifications and their respective practice areas include:

BlackBerry Certified Support Specialist
Progent's BlackBerry Certified Support Specialist can assist your business to carry out basic technical functions including setting up BlackBerry smartphones and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, choosing account settings, setting up messaging filters, editing user accounts, update BlackBerry smartphones, sending service books, and installing BlackBerry Desktop Manager to operate with your corporate messaging software. Progent's certified experts can also help your company to resolve a wide array of problems concerning synchronization, device recognition, email consistency, web browsing, wireless connectivity, IM, PC application installation, and Desktop Redirector.

As a leader in providing countrywide remote consulting services for small business networks, Progent offers responsive and economical access to a BlackBerry Certified Support Specialist. Progent's online technical support skills keeps your mobile support expenses at a minimum and, by resolving issues promptly, optimizes the efficiency of your BlackBerry smartphone clients.

BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist has the knowledge required to install and troubleshoot the BlackBerry Enterprise Server in a Microsoft Exchange environment. Progent's BlackBerry specialist can assist you to utilize tools such as BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center, and BESMon to run critical procedures including resolving enterprise activation problems, registering and deleting BlackBerry device clients, setting activation passwords, configuring wireless program loading and configuration, implementing and debugging the BlackBerry Smart Card Reader, and configuring backup and restore processes.

Progent's BlackBerry-certified consultants can also help you to use administration tools like the BlackBerry Administration Service for role-based management, troubleshooting file attachment and data flow issues, and using wireless LANs for activation. Also, Progent can help you understand the function of IT policies in the BlackBerry BES environment and help you to select and implement sensible security options.

Progent's certified Microsoft Exchange Server experts can team with Progent's BlackBerry Certified Server Support Specialist to assist you to enhance your existing Microsoft Exchange Server architecture for operating smoothly with BlackBerry BES Server or migrate your BlackBerry solution to the latest edition of Exchange Server.

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator has advanced knowledge for deploying, administering, tracking, and troubleshooting one or several BlackBerry BES Servers in an email environment powered by Microsoft Exchange. Progent's BlackBerry consultant has expertise in important areas related to BlackBerry management including the BlackBerry Enterprise Solution, Windows permissions, database architecture, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and network policies. Progent can help you to install and delete BlackBerry smartphone users on Microsoft Exchange and Microsoft Active Directory, configure, monitor, and administer BlackBerry BES Server, manage BlackBerry smartphones and user accounts, archive and support storage groups, apply permissions, install the Mobile Data System (MDS) and Instant Messaging, implement access control lists, control Exchange data flow, generate, edit, and assign wireless LAN and Virtual Private Network configurations, implement SNMP traps for alerts, and generate reports to summarize SNMP data.

Progent's BlackBerry expert can support your BlackBerry solution in a number of settings such as Windows 2K, 2003 or 2008 platforms, Windows XP, Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to utilize utilities like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and SNMP.

BlackBerry Certified Solution Designer
Progent can provide the services of a BlackBerry Certified Solution Designer to assist you to design, install, test, repair, and produce documentation for a wireless solution built upon the integration of the BlackBerry Enterprise Solution, Microsoft Exchange, and Active Directory. Progent's high-level engineering support services for BlackBerry include business and network requirements analysis, system architecture, roll-out strategy and implementation, performance tuning, configuration of a high-availability architecture, data backup and business recovery planning, and security engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to understand your functional goals and to design a wireless system that meets your IT budget and aligns with your business strategy. Progent can clarify the impact of your organizational processes on the configuration of a BlackBerry Enterprise Solution, assess your existing network architecture's ability to accommodate a BlackBerry BES Server, assist you to decide which management model and equipment match your requirements, and evaluate your email and messaging environment configuration. Progent can also explain the performance impact that the BlackBerry Enterprise Server, SQL SQL Server, and Exchange Server have on each other so you can make informed choices about alternatives for software editions, server hardware and mass storage, network design, and application set up.

To maximize system security, Progent's BlackBerry-certified expert can assist you to select and activate sensible security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISSP and CISM-premier security specialists to perform company-wide security assessment and compliance validation and recommend improvements to account for your BlackBerry environment.

Contact Progent to Get Help from a BlackBerry-Qualified Professional
In order to get in touch with Progent about consulting support for BlackBerry wireless solutions, call 1-800-993-9400 or go to Contact Progent.