UNIX, Linux, Solaris, and Apple Mac OS X Technical Support

For small and midsize companies in Allen Texas, Progent provides support for networks based on UNIX or Linux or for networks that include a mix of UNIX-family systems and Microsoft platforms. Progent has provided online support to businesses in every state in the U.S. (Refer to Progent's client recommendations). Progent also offers the expertise of Cisco CCIE network specialists for challenging infrastructure issues, plus the services of CISA and CISSP-certified security consultants to handle advanced security architecture and disaster recovery planning.

Progent's remote support engineers represent exceptional leverage because they are equipped with the real-world background and the advanced technology to solve most information system issues quickly. This lowers immediate expenses since service calls require fewer chargeable consulting minutes. Remote help also eliminates the expense of sending a consultant to your location. Your organization saves even more with indirect costs by minimizing or eliminating network downtime and related losses resulting from business disruption, upset clients, idle employees, and de-focused executives.

Progent's pricing policy for remote help is structured to get the most out of your network support dollar. Progent charges by the minute for phone consulting, so you are billed exclusively for the services that you receive. In contrast to many online service companies, Progent imposes no service activation fee or minimum job duration. Progent's per-minute billing unit and clean policy for pricing save you from situations where quick fixes manage to turn into substantial bills. Progent's penchant for handling problems efficiently results in your business conserving money.

Progent's Online Service Tools
Over time, Progent has fine tuned a collection of optimized technologies and field-tested processes that promote the maximum degree of effectiveness for online consulting and repair for small company information systems. Progent provides safe VPN support for gateways from multiple leading companies including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Secure VPN access enables the staff of Progent's Technical Response Center to communicate with your company's computer system without breaching system security.

Progent's powerful customer support database system keeps thorough records describing the support that Progent's clients have received. Progent's staff consultants have access to the details of services provided to every Progent customer by any consultant. This database of anomalies and fixes is stored as a conveniently accessible proprietary knowledge base that enables Progent's online support professionals to share their knowledge company-wide to ensure that the value of Progent's support grows over time. Progent's advanced accreditations and working associations with major industry leaders such as Cisco and Microsoft permit access to additional vast technical support knowledge bases and permit fast response from manufacturers' in-house engineering staff so Progent's online service specialists can come up with the best solutions quickly.

Start Receiving Remote UNIX, Linux, Solaris, or Apple macOS and OS X Technical Assistance from Progent
To get started with Progent's phone support in Allen Texas or to learn additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent requirement for IT help, visit Immediate Emergency Support.

Phone-based Support Services Available from Progent
Progent's phone-based technical support professionals have certified skills in an extensive set of disciplines. This breadth of IT skills enables Progent's engineers to address practically any problem that may crop up in a small company information system. Credentials awarded to Progent support experts in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials earned by Progent technical support consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, CCNA, Security Professional, Voice Professional, CCDA and CCDP.

To provide assistance to customers with multi-OS environments, Progent also offers the support of engineers with high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP network security specialists, and Information System Security Architecture Professional engineers.

Remote technical support services Offered by Progent to small businesses in Allen include:

• UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
  Progent's UNIX, Linux, Sun Solaris, and macOS and OS X online support services address a wide range of information technology such as network infrastructure, email systems, system and operational security, UNIX and Microsoft Windows integration, virtual server technologies for server economization and simplified management, and migration from older systems to current Windows or Linux-powered solutions. Progent's group-based methodology for solving technical problems enables fast escalation, when required, to engineers with appropriate experience to tackle complex situations. This expedites solutions of urgent problems, reduces lost productivity, and cuts support costs.

  Progent's UNIX and Linux support engineers can offer urgent phone-based assistance for diagnosing anomalies within UNIX/Linux networks based on popular versions of UNIX such as:

  • macOS and OS X
  • Solaris
  • IBM AIX Operating System
  • HP-UX
  • BSD
  • SCO UNIX
  • Silicon Graphics IRIX
  Major Linux versions for which Progent can provide expert support include:
  • RedHat Linux
  • SUSE Linux
  • Debian GNU/Linux
  • Slackware Linux

• Talk to a Cisco CCIE for Complex Infrastructure Problem Solving
  The Cisco Certified Internetwork Expert (CCIE) certification is the top accreditation for network engineers, and indicates an individual's network technology knowledge at the master level. Cisco qualified CCIEs know how to deal with the most stubborn issues occurring in network planning, installation, maintenance, protection, and problem solving. Cisco qualified CCIEs work with the highest priority with Cisco's in-house support staff in analyzing problems with Cisco IOS Software network management tools and coming up with workarounds or identifying software updates. CCIEs represent an excellent cost-effectiveness because their broad expertise allows them to fix the most intractable problems quickly. In typical instances, less qualified engineers can wrestle for many hours or days with identical problems that a CCIE can resolve in minutes. Few consulting firms make CCIEs available to assist small and medium sized companies. Progent can provide quick phone access to a Cisco CCIE so your company can receive immediate help for complex network issues that are impacting worker efficiency but are beyond the experience of your ordinary computer service resources. Progent's Cisco-qualified CCIE support experts can tie into your network using sophisticated remote support tools to provide quick, safe, and economical analysis and remediation. Progent's Cisco CCIEs can provide consulting for all of Cisco's industry-leading selection of infrastructure devices such as PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services (IS) routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, wired and wireless Voice systems, Catalyst switches, as well as VPN products.

• Certified Microsoft Windows Expertise
  Progent's Microsoft-premier remote service engineers can provide computer system repair and IT help for all Microsoft server platforms. Progent is a Microsoft Partner and can offer your business the expertise of consulting engineers who can assist you with a wide variety of platform support including Windows Server 2022 solution design and migration consulting, Windows Server 2019 consulting, Windows Server 2016 migration support and cloud integration solutions, Windows Server 2012 R2 maintenance, Windows Server 2008 migration (help, assistance, MS Exchange 2019 Server planning and configuration, Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 configuration, Exchange 2010 maintenance, SharePoint Server 2016 migration expertise, SharePoint Server 2019 design and deployment, Microsoft Teams configuration help, Skype for Business Server planning and deployment consulting, Lync Server 2013 management and Microsoft Communications Server upgrade, Forefront Threat Management Gateway administration and ISA Server migration, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 support, Systems Center Operations Manager network monitoring and reporting, Project Server training, Small Business Server support, and Windows Essentials cloud integration.

  Progent in addition can deliver a full array of online desktop support and troubleshooting services including Microsoft Windows 11 migration and planning and deploying Microsoft 365 cloud environments for Windows desktops.

• CISSP and ISSAP Premier System Security Professionals
  Progent's qualified CISSP, ISSAP, and CISM security engineers offer a range of security services to improve the immunity of your UNIX, Linux, Solaris, Mac or Windows network against attacks or assist you to recuperate quickly following a damaging breach. Security consulting services available from Progent include: thorough network security audits using utilities such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Netcat; quick recuperation from malicious attacks; configuring firewalls; designing safe architectures for remote and mobile communication; defending your messaging system from viruses, spam and DHA attacks; and initiating 24x7 network monitoring.

• Hybrid Cloud Integration
  Progent can provide expert remote consulting to help businesses of any size integrate their information networks with leading public clouds such as Azure and Amazon AWS. Progent can assist your IT team to plan and manage hybrid environments that can include Windows and Linux systems and apps in both cloud-only systems or in hybrid architectures that combine local IT assets along with cloud services. To help you to incorporate cloud services with physical datacenters, Progent offers a variety of public cloud integration support services such as Microsoft 365 integration with on-premises Exchange, Microsoft Azure hybrid cloud integration, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has over 20 years of background delivering high-level consulting expertise online, and Progent can make sure you complete your cloud integration projects quickly and within your budget.

• Help Desk Call Center Support
  Progent's Call Center service options for small companies with networks based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Call Center outsourcing, Virtual Helpdesk services, and Help Desk process consulting. Progent's Standard Call Center support services are designed for smaller companies who don't have the resources to support an internal Help Desk Call Center but who need fast response from a reliable Help Desk Call Center with proficient telephone support plus the available expertise to escalate the most challenging trouble tickets to high-level engineers.

  Progent's Help Desk Co-management services allow your IT organization to share responsibilities for Help Desk services transparently between your in-house IT team and Progent's large roster of seasoned desktop support technicians and matter experts (SMEs). Progent's shared Help Desk service is a collaborative service desk solution built around the top professional services automation (PSA) platform for managing service requests, ticketing, responsibility, status tracking, and reporting.

  Progent's Help Desk consulting expertise can guide you in building an effective new Call Center or improving your existing organization, identifying or modifying Call Center software products to handle the unique requirements of your business, or adding occasional online personnel to supplement your in-house Call Center resources during demanding situations such as software transitions, major updates, or rolling out brand new business software.

  Progent's Help Desk team of seasoned network consultants provides your clients in Allen Texas rapid access to a dependable network service resource with extensive background offering phone support and remote diagnostics for IT systems that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's focus is to earn the Call Center perception as a significant contributor to business success, and Progent's policy is to resolve instead of merely track technical issues.

• Applications Services: Training, Development, and Troubleshooting
  Progent's Applications Experts staff provides phone-based and in-depth engineering expertise and training in special business application fields including ERP, MRP, custom programming for accounting packages, and CRM. Progent also can deliver expertise, programming, and training for Microsoft applications such as CRM, Project, MS Office Word, and Microsoft Excel. To read more information on Progent's expertise, customization, and education offerings for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Services.

  Progent's Mac experts can support the imaginative elements of Apple Mac systems by delivering phone-based consulting services and training in imaging, audio, and video. Progent's consultants can provide expertise in a range of Apple Mac programs such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also help you with specific jobs like scanning or digitizing audio/video or putting together an audio/video post production lab.

  Remote Network Monitoring Support
  Progent can provide companies in Allen Texas online network and server monitoring services powered by Microsoft Operations Manager network monitoring and reporting, enhanced by Progent to accommodate your environment so that your IT maintenance is proactive rather than reactive. By exposing potential issues before they evolve into network outages, remote monitoring can minimize stressful and expensive network breakdowns. Progent can also deploy server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or macOS and OS X networks, Windows networks, or environments that support a mix of platforms.

Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.