Allen Specialists for Network Support Firms

Progent's Consulting Expertise, Help Desk Call Center, and Ticketing Support for IT Service Providers in Allen
Progent's consulting services for IT service firms in Allen Texas allows you to provide your customers Progent's consulting expertise and Help Desk support under your company's own branding as a transparent augmentation of your in-house network services team. These services can ease the way for you to grow your revenue, expand your service offerings, create happy clients, and increase your profits.

Progent's roster of network engineers, PC integration and troubleshooting technicians, network admins, and cybersecurity consultants have acted as seamless expansions to the support staffs of some of the country's largest IT service firms. Progent's breadth and depth of expertise allows you to add to the scope of your IT service business, and Progent's transparency helps you elevate and protect your branding.

Progent is an IT consulting firm with two decades of background delivering online consulting services to small and mid-size businesses. Progent is a Microsoft Certified Partner and maintains one of the biggest teams of Cisco-certified CCIE network experts of any independent computer support firm in the world. Progent has provided remote technical support and consulting to customers in every state in the country. (Refer to testimonials from Progent's customers.)

Using Progent's Support Services Under Your Branding
Progent's consulting program for network service firms features seamless resale to your customers of world-class IT services. Progent bills your firm exclusively and performs under your direction to deliver your clients support services under your brand. In addition, Progent has a low-cost Off-hours Support Service for clients who require access to 24x7 technical support.

Help Desk Call Center and Ticketing Services for Network Service Firms
Ticketing systems are the enabling technology behind an efficient IT Call Center. But modern ticketing systems are not just costly to license and staff, but difficult to set up and manage. Small or niche IT support organizations do not have the required financial or human resources. Progent's Call Center and ticketing program offers IT support organizations an affordable way to keep their company branding while delivering their clients responsive desktop support services backed by an advanced ticketing system and reinforced by fast escalation to subject matter experts.

Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Providers
Progent's Service Desk and ticketing solution for IT service organizations takes advantage of Progent's sizable investments in highly scalable ticketing technology, a remote desktop support staff, and a network of geographically distributed subject matter experts. You can use Progent's ticketing system as a secure tenant or Progent can establish communications with your current ticketing platform. The standard and optional features offered with Progent's Help Desk and ticketing program enable your IT service firm to expand your physical and virtual support volume, the diversity of technologies your firm can take on, the number of locations you can service, and your hours of availability.

Important features of Progent's Service Desk and ticketing program for IT support organizations include:

• Progent's online desktop support group provides Level 1 end user assistance with 1-hour SLA to commence work during standard work hours.
• Standard service hours are 5am to 7pm Pacific Standard Time, five days a week.
• Extended hours support is offered at extra cost.
• Optional onsite support in major metro areas is available throughout the US at extra cost.
• You have full control of your customers and invoicing.
• Your clients enter service requests using your custom branded Internet portal, an 800 number, or by sending a request to your dedicated email address.
• Every end user request automatically becomes an open request in the ticket system.
• Service tickets can be tracked and updated online until resolution.
• Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.

Progent's Consulting Expertise for Network Service Firms
Progent's consulting for IT service providers allows you to become a sole source for practically all technical guidance and troubleshooting your clients may need. You can build your team and strategic in-house competencies steadily without having to say no to opportunities owing to a lack of expertise or the absence of personnel.

Important features of Progent's Reseller Program for IT Service Providers include:

• Transparent Support: Progent acts as a seamless extension of your in-house IT service group, under your direction, and bills you instead of your client.
• By-the-Minute Billing: Progent charges by the minute to minimize costs.
• Extensive Documentation: Progent utilizes an advanced documentation platform to ensure that all services delivered are fully described. This enables you to transfer account responsibilities to in-house personnel when you have sufficient people and relevant skill sets.

• Safely Grow Your IT Support Practice: You can easily and efficiently take on more opportunities outside your main areas of expertise and open additional territories without exposure to the risks associated with increasing your full-time staff too rapidly.
• Re-enforce Your Brand: You can solidify your mind share as a full-spectrum network support firm by delivering more solutions to more clients under your own company name.
• Flesh Out Your Services Portfolio: Progent can provide top-tier expertise in a wide array of technologies and can act as a dependable resource for expanding your IT service operations.
• Rapid Problem Escalation: Thanks to a sizable roster of senior technology experts ready to help, Progent can transition quickly from Tier 1 to Tier 3 services so even the toughest issues get resolved promptly.
• Keep Your Customers Happy: Happy clients keep coming back. By teaming with Progent, you can continue delivering solutions without ever forcing clients to seek expertise outside the fold.
• Remote Technical Support Professionals: For two decades, Progent has delivered online IT support from Help Desk services to high-level consulting. Effective remote support cuts costs while delivering fast results.
• Major Industry Certifications: Progent's engineers have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading technology companies. Progent's cybersecurity consultants have earned top certifications including CISSP-ISSAP, CISM, and CRISC. Learn more about Progent's industry certifications.

Progent's Areas of Expertise for Allen, Texas Companies
Progent's nationwide roster of certified consultants and technical experts can deliver Allen, Texas businesses a broad range of remote technical guidance and troubleshooting services. Practice areas offered under Progent's reseller program for IT service organizations include:

Learn More Details About Progent's Consulting Support for IT Service Firms in Allen, Texas
For additional information about Progent's consulting support for IT service organizations in Allen, Texas, call 1-800-993-9400 or visit Contact Progent.