Enlarging your telecommuter workforce may have a major impact on network architecture, cybersecurity, and company culture. Progent has 20 years of background helping businesses of all sizes to design, deploy, manage, optimize, and troubleshoot IT environments that support work-from-home employees. Progent can help your Allen company to pick the appropriate tools and adhere to best practices in creating and operating a secure virtual office solution for teleworkers that promotes teamwork and delivers top value. Progent can provide services that go from as-needed expertise for getting you over challenging IT roadblocks to comprehensive project management to help you successfully complete mission-critical tasks.

Progent can assist Allen, Texas companies to succeed with any facet of building a high-performing telecommuting ecosystem by delivering infrastructure design and configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform selection and deployment, public cloud connectivity, helpdesk services, security and compliance, data protection solutions, and centralized management.

Help Desk Support for At-Home Workers
A rapid, organization-wide switchover to a from-home workforce, which might be activated by a pandemic or as a component of a business continuity preparedness plan, can overwhelm even a high-performing in-house Support Desk. Progent's Help Desk services make it possible for organizations of any size to outsource or augment their Help Desk by using Progent's remote Technical Response Center services.

  • Progent's Standard Help Desk support services utilize Progent's extensive network of remote technical support experts combined with enterprise-class ticketing and follow-up technology to offer an economical, advanced Support Desk. Progent's Standard Help Desk Services offer a comprehensive solution that handles all aspects of online Level 1 desktop support from initial service requests through ticket creation, desktop sharing, issue resolution, and reporting. A web-based User's Service Portal allows at-home employees to check or edit the status of their active trouble tickets, add information, and upload screen captures and relevant files. Technical support services are provided at a substantial price reduction off Progent's normal Level 1 technical service rates, and Progent offers optional rapid hand-off to Level 2 and Level 3 support specialists to deal with advanced problems. For more information, go to Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
  • Progent's Help Desk Call Center Augmentation Service allows you to supplement your existing Help Desk organization by splitting responsibilities for Call Desk services seamlessly between your regular IT support organization and Progent's nationwide team of PC support engineers and subject matter experts. Progent's shared Call Center service is based on a collaborative support model based on the leading PSA platform for handling help requests and ticketing, assigning responsibility, monitoring progress, and generating reports. To find out how Progent's Help Desk Call Center Supplementation Services can enable your business to provide best-in-class desktop support to your at-home employees, go to Progent's Call Center augmentation Services.

Contact Progent for At-Home Worker Expertise
To contact Progent about creating and managing an efficient telecommuter environment for your Allen, Texas organization, phone 1-800-993-9400 or visit Contact Progent.