Wireless Consulting Services

Consulting Support for BlackBerry Environments
BlackBerry mobile PDAs were once among the most successful solutions for achieving location-independent access to email, scheduling, web-based applications, and other critical business data. Progent offers Allen, Texas businesses the services of BlackBerry-premier consultants who can help companies to manage their BlackBerry environments or migrate efficiently to a current mobile solution.

As the complexity of small company IT technology has increased, and as the demand for world-class protection, reliability, and disaster recovery has grown to be the norm for companies of any size, effective deployment and support of RIM BlackBerry technology has grown increasingly challenging. To deal with issues such as security, disaster recovery, and synchronization of BlackBerry handhelds with diverse email systems and company databases, small businesses often resort to external consulting professionals who specialize in BlackBerry installation and maintenance.

Progent can provide the services of BlackBerry-certified engineers who can assist small organizations to plan, manage, and repair BlackBerry solutions affordably and efficiently, eliminating the need for an in-house BlackBerry solutions expert and lowering the expense and hassle of maintaining mobile workers. Progent's BlackBerry technology engineers have in-depth backgrounds cooperating with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISM and CISA-certified security professionals. This range of knowledge, coupled with Progent's proven online service delivery model, provides small companies an economical alternative for incorporating RIM BlackBerry products productively into their business information system.

Progent's engineers can help your company with SQL Server 2019 integration support, SQL Server 2016 management consulting, and Microsoft Exchange setup so that your database and email systems work optimally with BlackBerry Enterprise Server. Progent can also assist you to migrate from previous versions of BlackBerry and Microsoft software, set up streamlined administration utilities so you can track and control BlackBerry smartphones throughout your company, recommend security policies that make sense for your company, develop custom wireless applications, and ensure that your network infrastructure is properly configured to handle your BlackBerry clients. In addition, Progent's disaster recovery specialists can help make sure that your BlackBerry information is included in your scheduled backup processes in order that it can be restored quickly and thoroughly.

Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.

Consulting Support Services for BlackBerry Enterprise Server
BlackBerry BES Server streamlines management and support of BlackBerry wireless handsets, offering a single platform for controlling key jobs such as smartphone deployment, upgrades, and deactivation and providing a strong infrastructure for security and high availability. BlackBerry Enterprise Server (BES) supports seamless communication between Exchange Server, Novell GroupWise, or Domino messaging platforms and BlackBerry users and allows wireless synchronization.

BlackBerry BES Server provides a wealth of data protection options starting with automatic encryption of messages sent between a BlackBerry smartphone and BlackBerry BES Server using Advanced Encryption Standard (AES) or Triple Data Encryption Standard (Triple DES). BlackBerry Enterprise Server also permits excellent versatility in adjusting levels of protection to match the specific needs of your company's network. Progent's BlackBerry authorized engineers can help your company to select powerful security functions and enable them wirelessly. Samples of these over-the-air selectable security settings are:

• Lock down a BlackBerry smartphone
• Erase data from a missing or stolen smartphone
• Disable Bluetooth functionality
• Activate built-in defenses against malware

BES Server also provides flexibility in selecting mechanisms to prevent users from installing or executing unsafe or unauthorized software. Progent can help you to select protective processes such as:

• List exactly which programs are allowed on the device
• Block third-party applications from allocating persistent memory on the BlackBerry device
• Select which functions third-party software can access on the BlackBerry device
• Restrict the types of access external applications running on the device can establish
• Block all external software from being installed or run on the BlackBerry device

Some Ways That Progent Can Assist Your Business to Maintain and Support Your BlackBerry Environment
Progent can deliver an experienced engineer who has earned accreditations from Research in Motion in all major aspects of BlackBerry technology. Progent's BlackBerry consulting services range from resolving synchronization problems to architecting mobile productivity solutions built around BlackBerry BES Server. These RIM BlackBerry credentials and their respective skill sets include:

BlackBerry Certified Solution Designer
Progent offers the support of a BlackBerry Certified Solution Designer to help you to plan, deploy, test, repair, and document a wireless solution built on the combination of the BlackBerry Enterprise Solution, Exchange Server, and Microsoft Active Directory. Progent's high-level consulting services for BlackBerry technology include business and technology requirements assessment, solution architecture, roll-out planning and execution, performance tuning, design of a high-availability architecture, data backup and disaster recovery planning, and system-wide security design.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to understand your functional objectives and to design a mobile wireless system that meets your information technology budget and aligns with your business plans. Progent can explain the impact of your operational policies on the design of a BlackBerry Enterprise Solution, evaluate your existing network infrastructure's ability to support a BlackBerry BES Server, help you to decide which administration model and physical components meet your needs, and evaluate your email and messaging system topology. Progent can also help you understand the performance impact that the BlackBerry Enterprise Server, Microsoft SQL Server, and Microsoft Exchange Server have on one another so you can make smart choices about alternatives for software versions, server hardware and storage, network design, and application set up.

To optimize system security, Progent's BlackBerry expert can assist you to select and activate appropriate security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISA and GIAC-certified security specialists to run company-wide security vulnerability and compliance validation and suggest improvements to account for your BlackBerry environment.

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator offers advanced knowledge for installing, managing, monitoring, and troubleshooting one or multiple BlackBerry BES Servers in an email system based on Exchange Server. Progent's BlackBerry-certified engineer offers expertise in important technologies related to BlackBerry management including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email structure, Outlook, firewalls, proxy servers, TCP/IP, and IT policies. Progent can help you to add and remove BlackBerry device clients on Exchange and Active Directory, configure, monitor, and manage BlackBerry Enterprise Server, administer BlackBerry devices and user accounts, back up and support storage groups, apply permissions, install the Mobile Data System and Instant Messaging, deploy access control lists, control Exchange Server data flow, create, edit, and assign wireless LAN and VPN configurations, implement SNMP traps for alerts, and produce management reports to summarize SNMP data.

Progent's BlackBerry expert can help you with your BlackBerry solution in a variety of environments such as Windows 2K, 2003 or 2008 platforms, Windows XP, Windows Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to use utilities such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and SNMP.

Contact Progent to Get Assistance from a BlackBerry-Certified Professional
In order to contact Progent about professional support for BlackBerry wireless solutions, call 1-800-993-9400 or refer to Contact Progent.