Fast Online Support for Alexandria Virginia Computer Systems
Immediate Online Support for Alexandria SystemsFor businesses in Alexandria Virginia, Progent offers online technical support for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have provided online support to businesses in every state in the U.S. (See recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to help with complex infrastructure problems, as well as the assistance of CISA and CISSP-certified cybersecurity consultants to help with advanced security architecture and troubleshooting jobs.

Progent's online support experts offer excellent value because they have the practical background and are equipped with the sophisticated technology required to resolve most network issues quickly. This lowers direct expenses since service calls accumulate fewer chargeable minutes. Online help also avoids the expense of sending a consultant to your location. Your organization saves additionally with indirect expenses by minimizing or avoiding network outages and related costs resulting from business discontinuity, disgruntled clients, unproductive workers, and de-focused management. Progent's advanced remote consulting expertise is especially valuable for organizations that rely on public clouds for vital infrastructure or applications like Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises tech support may not be an option.

Progent's pricing model for remote support is designed to leverage your network support investment. Progent charges on a per-minute basis for telephone-based assistance, so you pay exclusively for the services that you receive. In contrast to many online service organizations, Progent requires no initialization charge or minimum job duration. Progent's per-minute granularity and simple model for pricing do away with scenarios where fast solutions somehow end up as big bills. Progent's penchant for handling technical issues quickly means you spends less cash.

Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has fine tuned an arsenal of customized technologies and field-proven methodologies that permit the highest degree of effectiveness for online engineering help and repair for IT networks of any size. Progent's remote service group can communicate with your company's environment remotely without breaching network security.

Progent's powerful technical support reporting application maintains extensive histories for the service that Progent's clients have received. Progent's team service personnel have access to the details of all help provided to each customer by every engineer. This database of problems and fixes is structured as a quickly accessible support database that permits Progent's remote technical experts to communicate their experiences with the whole team to ensure that the efficiency of Progent's support grows daily. Progent's advanced accreditations and working relationships with key industry leaders including Cisco and Microsoft make available other vast technical databases and permit fast response from manufacturers' in-house support staff with the result that Progent's online service experts can arrive at optimal resolutions promptly.

Online services available from Progent to companies in Alexandria Virginia include:

Progent's ProSight Managed IT Services for Small and Medium Size Businesses
Progent offers a family of affordable, subscription-based managed services intended to allow small and medium-size businesses to utilize the same advanced IT solutions used by many of the industry's leading corporations. Progent's ProSight series of network monitoring and management services addresses all key facets of information technology including email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure health monitoring, VM hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Managed Service Plans: for Small to Mid-size Businesses
    Progent's ProSight Managed IT Service Plans make it feasible for small and mid-size businesses to deploy Remote Monitoring and Management (RMM) technology to achieve leading-edge IT resilience. Progent takes care of the necessary monitoring and management for you, so your network scales readily without becoming an obstacle. For a low and predictable monthly price, Progent's full-service IT team can be your complete technology safety net. Entry-level packages include RMM, security, automatic monthly patching, and reporting. As your requirements expand, you can add low-cost subscriptions to advanced options like as SaaS M365/Google Workspace backup and restore, Multi-Factor Authentication, or WiFi management.
  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating at peak levels by tracking the state of critical assets that drive your business network. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your specified IT management personnel and your Progent engineering consultant so that all looming issues can be addressed before they can impact your network. Learn more about ProSight LAN Watch server and desktop monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a unified, cloud-driven solution for monitoring and managing your client-server infrastructure by offering an environment for performing common tedious tasks. These can include health monitoring, update management, automated remediation, endpoint deployment, backup and recovery, anti-virus response, remote access, standard and custom scripts, resource inventory, endpoint profile reports, and debugging assistance. If ProSight LAN Watch with NinjaOne RMM spots a serious incident, it transmits an alarm to your specified IT management personnel and your Progent technical consultant so potential issues can be taken care of before they impact your network. Learn more details about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring consulting.
  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to diagram, monitor, optimize and debug their networking appliances such as switches, firewalls, and load balancers plus servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are kept current, copies and displays the configuration information of almost all devices on your network, monitors performance, and sends notices when issues are detected. By automating time-consuming management processes, WAN Watch can cut hours off ordinary chores such as making network diagrams, expanding your network, finding devices that need critical software patches, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management consulting.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding suite of in-depth reporting plug-ins designed to work with the leading ticketing and network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize key issues such as spotty support follow-up or machines with out-of-date AVs. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting improves network value, lowers management overhead, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has partnered with leading backup/restore product companies to produce ProSight Data Protection Services, a family of subscription-based management offerings that deliver backup-as-a-service (BaaS). ProSight DPS products manage and monitor your data backup processes and enable non-disruptive backup and fast recovery of critical files/folders, apps, system images, and Hyper-V and VMware virtual machines. ProSight DPS helps your business recover from data loss resulting from hardware failures, natural calamities, fire, cyber attacks like ransomware, user error, malicious employees, or software glitches. Managed backup services in the ProSight DPS portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent consultant can assist you to identify which of these managed backup services are best suited for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top data security vendors to provide centralized control and comprehensive protection for all your email traffic. The powerful architecture of Progent's Email Guard combines cloud-based filtering with an on-premises gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage. Email Guard's on-premises gateway appliance adds a further layer of analysis for incoming email. For outbound email, the onsite gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also help Exchange Server to monitor and protect internal email traffic that stays within your corporate firewall. For more information, see Email Guard spam and content filtering.

  • ProSight Multi-Factor Authentication with Cisco Duo: Access Security, Endpoint Remediation, and Secure Single Sign-on (SSO)
    Progent's Duo authentication service plans utilize Cisco's Duo technology to protect against stolen passwords through the use of two-factor authentication (2FA). Duo enables one-tap identity confirmation with Apple iOS, Android, and other personal devices. Using 2FA, whenever you sign into a protected online account and enter your password you are requested to verify your identity on a device that only you have and that uses a different network channel. A broad selection of devices can be used for this added form of authentication such as an iPhone or Android or watch, a hardware token, a landline phone, etc. You can designate several verification devices. To find out more about ProSight Duo identity authentication services, visit Duo MFA two-factor authentication (2FA) services.

  • ProSight Shared Help Desk: Outsourced and Co-managed Help Center Services
    Progent's Co-managed Help Desk Service offers a seamless extension of your in-house IT support team. End user access to the Service Desk, delivery of technical assistance, escalation, trouble ticket creation and updates, efficiency measurement, and maintenance of the service database are consistent regardless of whether issues are resolved by your corporate support organization, by Progent's team, or a mix of the two. Your business has unrestricted flexibility to extend or shrink your part of technical support work as needed. Progent takes care of initial deployment and provisioning of the professional services automation (PSA) software plus workflow documentation, testing and training. For details about ProSight Co-Managed Support, refer to ProSight Co-Managed Help Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that incorporates SentinelOne's cutting edge behavior-based analysis technology to guard endpoints and servers and VMs against new malware attacks like ransomware and email phishing, which routinely evade traditional signature-matching anti-virus tools. ProSight ASM safeguards local and cloud-based resources and offers a single platform to automate the entire threat progression including filtering, detection, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback using Windows VSS and real-time network-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection services deliver economical in-depth protection for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device management, and web filtering through cutting-edge tools packaged within one agent accessible from a single control. Progent's security and virtualization experts can help you to plan and implement a ProSight ESP deployment that addresses your company's unique requirements and that allows you achieve and demonstrate compliance with government and industry information protection regulations. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require urgent attention. Progent's consultants can also assist your company to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.

  • Patch Management: Patch Management Services
    Progent's managed services for patch management provide businesses of all sizes a versatile and cost-effective alternative for evaluating, testing, scheduling, implementing, and tracking updates to your ever-evolving IT system. In addition to maximizing the security and functionality of your computer environment, Progent's software/firmware update management services free up time for your in-house IT team to focus on line-of-business projects and tasks that derive maximum business value from your information network. Find out more about Progent's patch management support services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the apps. Since the system is virtualized, it can be moved easily to a different hardware environment without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and protect data related to your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be warned automatically about impending expirations of SSL certificates or warranties. By updating and organizing your IT infrastructure documentation, you can save up to half of time spent trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether you're planning improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size organizations to get an unbiased evaluation of the overall health of their network. Powered by a selection of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class team of IT experts, ProSight Network Audits help you see how well the configuration of your essential infrastructure devices adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI such as a cleaner Active Directory environment. Both also include a year of advanced remote network monitoring and management. Advantages can include easier management, better compliance with information security standards, higher utilization of IT assets, faster troubleshooting, more dependable backup and restore, and higher availability. Learn more about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to evaluate your organization's preparedness either to block or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information concerning your existing antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to build a cost-effective security and backup environment that aligns with your company's needs. For details, visit Progent's ProSight Ransomware Preparedness Report.

Special Consulting Programs Offered by Progent
Progent can provide the skills of seasoned online consulting professionals for contract information technology projects. Billing charges for ongoing consulting projects are determined based on the level of expertise of the consultants assigned. Progent's background in these special fields of information technology allows clients to complete critical projects within budget and on time. Progent's special remote consulting services include:

  • Help Desk Call Center Support
    Progent's Call Center programs for organizations with environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Call Center services, shared Helpdesk support services, and Call Center process consulting. Progent's Standard Help Desk Services offer small organizations a complete service desk solution that handles all aspects of remote Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent offers help desk services at a significant discount from Progent's normal Level 1 desktop support rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to handle challenging issues.

    Progent's Help Desk Co-management services allow your IT organization to split the load for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of seasoned desktop support engineers and subject matter experts. Progent's Help Desk sharing service is a collaborative service desk solution built around the top PSA platform for managing end-user service requests, ticket lifecycle, ownership, status tracking, and reporting.

    Progent's Help Desk team of veteran information technology experts provides your customers in Alexandria Virginia fast communication with a dependable support resource with years of background offering phone support and online repair service for networks powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux components. Progent's mission is to earn the Help Desk Call Center perception as a key contributor to business success, and Progent's aim is to solve rather than just annotate IT issues.

  • Business Applications Services: Training, Custom Programming, and Troubleshooting
    Progent's Applications Consulting Group offers phone-based advanced consulting expertise and education in key business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom programming, and education for Microsoft applications such as Microsoft CRM, MS Project, Microsoft 365 Word, and Office Excel. For additional information on Progent's consulting, custom programming, and training offerings, refer to Progent's Business Application Experts Group.

  • Centralized and Automated Management of Hybrid Cloud Networks
    System Center centralizes and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; seamless management of heterogeneous environments that include Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center consultants can provide world-class online and on-premises expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to design and configure a new implementation of Microsoft System Center2, expand or tune your current one, upgrade smoothly from an earlier release of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring Services
    Progent offers businesses in Alexandria Virginia remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting services. Progent can adapt Operations Manager to suit your business so that your computer support is proactive and automated. By detecting possible problems before they expand into full-scale emergencies, remote monitoring can avoid disruptive and costly service crises. Progent can also utilize network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X systems, Windows systems, or systems that incorporate multiple platforms.
How Your Alexandria Company Can Contact Progent's Online Service Professionals
To contact Progent about urgent phone-based help with Microsoft, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Remote Support, call 1-800-993-9400, or refer to Contact Progent. For organizations and new businesses in Alexandria Virginia, Progent's phone-based network support specialists can provide professional and cost-effective system help the moment your business requires it. More than two decades of providing online repair services has earned Microsoft Partner status for Progent's consultants and has allowed Progent to acquire world-class troubleshooting skills and to fine tune online connectivity tools to fix IT problems quickly while eliminating the expense and lost productivity associated with on-site service calls.

Even if your Alexandria organization works with a regular freelance consultant or employs a full time IT staff that know how to deal with day-to-day computer issues, Progent's Microsoft and Cisco certified consultants are available to offer an easy and transparent remote expansion of your local resources in cases when your regular service personnel either lack the bandwidth or the expertise to deal with unexpected network crises or especially complicated integration projects.

Benefits of Progent's Network Help for Offices in Alexandria Virginia
Progent's remote technical help services enable your Alexandria organization to enjoy the advantages of immediate, expert network support without the expense of maintaining a full-time IT staff. Your network will acquire greater strategic worth by becoming increasingly available, productive, and protected. Benefits to your company include:

  • Seamless virtual extension of your on-site support resources
    With most companies in Alexandria Virginia, nearby network support providers, whether represented by freelance consultants or an internal IT staff, can solve the majority of network problems. On the other hand, serious problems might strike when local support personnel are overstretched or absent, and some problems may be associated with IT products that is unfamiliar to your onsite support technicians. In these situations, Progent's online service specialists offer a convenient, quick, and budget-friendly way to augment your local help and to convey valuable information to increase your ability to deal with downstream problems in-house.

  • Reduced Reliance on Individual Consultants
    For network maintenance, smaller companies commonly depend on individual freelance service providers. Although independent service people have less internal costs than big service firms and can afford to charge lower rates, they are often overbooked, making it difficult to respond rapidly to crisis situations. If an independent consultant is occupied with another customer, sick, on a trip, or in class, the lack of fallback personnel may force your company to go without help during an IT crisis. As your business expands, system unavailability and problems with critical applications become more costly. The budget you thought you were conserving on an independent can be consumed fast by lost productivity. Progent offers a dependable source of reserve service expertise to insure your network is always up and running.

  • Create a Scalable Foundation for Smooth Growth
    Organizations typically begin with an information system created on a modest budget. Without a proper framework, band-aid repairs often get thrown on top of an unstable foundation. When a company grows, stability and expandability problems can hinder the success of the business. These badly built systems require careful assessment, intelligent long-term planning, and broad-based technical knowledge to upgrade to a system architecture able to deliver the stable foundation to handle critical business demands and ease downstream growth.

  • Work with Solution Providers Instead of Product Vendors
    Smaller businesses need advice and technical education to navigate through an increasingly complex maze of product alternatives capable of accelerating business growth and enhancing efficiency. Businesses hardly need a network engineer who is motivated to earn a commission on a specific vendor's products. Network support and product sales can result in a scenario where the recommended solution is designed around a profitable technology instead of the true needs of a client. Progent avoids these conflicts by offering only services instead of products. This allows Progent to align technical expertise with the best interests of customers.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's staff size, range of IT knowledge, refined support tools, and understanding of corporate IT enable companies to avoid the limitations of excessive reliance on smaller service firms, individual freelance consultants, or limited internal resources.

Progent adds value by offering:

  • Best Practices
    Progent's team of Microsoft and Cisco Certified consultants average longer than a decade of real-world professional background, at the front lines of IT support, performing a wide variety of IT tasks for an extensive mix of businesses. Every Progent consultant shares a refined set of personal best practices which are combined into shared leading practices standards that Progent instills in its support staff. This means that you get not just world-class IT capability, but also a consultant with proven approaches for using technical knowledge to fix real-world IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to bill for phone support and on-premises help per minute. Consequently, you are invoiced exclusively for delivered support. Progent does not impose a higher rate for after-hours or urgent support, and within California or in regions where Progent provides in-person service, Progent does not charge for travel except for urgent support where on-site work is less than four hours. In addition, Progent applies no service activation fee and requires no monthly commitment for services provided during regular business hours. Many service organizations impose large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity eliminates large invoices for quick fixes so you won't be forced to permit less critical problems to fester.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By teaching clients to handle technical issues that are within their comfort zone, Progent is able to focus on providing high-value skills where Progent faces little competition. Companies who work with trusted independent consultants or who maintain in-house IT staffs benefit when Progent passes on information about critical technology and proven processes to make their networks more reliable, secure, and productive.

  • Remote Network Monitoring with Microsoft Operations Manager
    Progent is one of the only consulting companies to provide round-the-clock network monitoring services powered by Microsoft System Center Operations Manager. Microsoft Operations Manager allows your network maintenance to be proactive instead of reactive. By revealing potential issues before they result in downtime, network monitoring can save your information network from stressful and expensive service losses.
How Does Our Company Begin Getting Remote Network Support from Progent?
To initiate Progent's online help services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, visit Immediate Network Support.

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