UNIX, Linux, Sun Solaris, Mac OS X Remote Consulting for

For small and midsize businesses in Alexandria Virginia, Progent offers technical support for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a mix of UNIX-family systems and Microsoft technology. Progent has provided online support to companies in every state in the U.S. (Refer to Progent's client testimonials). Progent also offers the expertise of Cisco CCIE engineers for challenging connectivity issues, as well as the services of CISA and CISSP-certified security engineers to help with advanced security design and disaster recovery planning.

Progent's remote support services offer excellent value due to the fact that they have the practical background and the sophisticated technology to solve the majority of network issues rapidly. This reduces immediate expenses because solutions require a smaller number of chargeable minutes. Remote help also eliminates the expense of sending a consultant to your site. Your company saves even more with indirect costs by reducing or eliminating network downtime and associated costs resulting from business disruption, upset clients, idle employees, and distracted management.

Progent's billing policy for remote support is designed to get the most out of your network support dollar. Progent bills on a per-minute basis for phone consulting, so you are invoiced exclusively for the support that you actually get. In contrast to many online support firms, Progent requires no startup surcharge or minimum fees. Progent's per-minute granularity and clean model for billing prevent scenarios where speedy. minor fixes somehow turn into substantial bills. Progent's penchant for disposing of problems efficiently results in your company spending less cash.

Progent's Remote Support Technologies
Through years of experience, Progent has developed a collection of customized tools and field-tested processes which ensure the maximum level of effectiveness for online engineering help and repair for small company IT systems. Progent offers protected Virtual Private Network support for VPN gateways from multiple popular sources such as Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Protected VPN access permits the consultants of Progent's Technical Response Center to connect to your company's network without violating system security.

Progent's sophisticated technical support reporting application maintains thorough histories describing the service that Progent's clients have received. Progent's staff service personnel have access to the specifics of support rendered to each client by any engineer. This history of problems and fixes is stored as a quickly retrievable support database that allows Progent's remote technical engineers to share their experiences with the whole team to make sure that the efficiency of Progent's technical support grows over time. Progent's advanced certifications and working associations with key technology companies such as Cisco and Microsoft permit access to other vast support databases and permit priority response from vendors' internal engineering staff so Progent's online consulting specialists are able to determine optimal resolutions in the least time.

Start Receiving Remote UNIX, Linux, Sun Solaris, or macOS and OS X Computer Assistance from Progent
To get started with Progent's phone services in Alexandria Virginia or to find out additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent need for network support, visit Immediate Urgent Support.

Phone-based Network Support Services Offered Progent
Progent's online technical service engineers offer certified skills in an extensive set of products and technologies. This broad range of IT skills enables Progent's consultants to resolve almost any problem that may occur in a small or midsize business network. Credentials held by Progent support experts in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials awarded to Progent technical support consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, CCVP, and Design Professional.

To support customers with multi-platform networks, Progent also offers the support of consultants who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include CISM consultants, CISSP network security specialists, and CISSP-ISSAP engineers.

Remote technical support services available from Progent to clients in Alexandria include:

• UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
  Progent's UNIX, Linux, Sun Solaris, and macOS and OS X phone-based support services cover a broad spectrum of computer technology such as network infrastructure, email solutions, system and operational security, UNIX/Linux and Microsoft Windows integration, virtual server products for server economization and simplified management, and migration from older applications to current Windows or Linux-based environments. Progent's group-oriented methodology for solving technical issues promotes quick escalation, if necessary, to consultants with task-relevant expertise to handle challenging scenarios. This expedites repair of urgent problems, minimizes lost productivity, and cuts service costs.

  Progent's UNIX and Linux support engineers can offer urgent phone-based help for troubleshooting problems within UNIX/Linux systems based on leading versions of UNIX including:

  • macOS and OS X
  • Solaris
  • IBM AIX OS
  • HP-UX
  • Berkeley UNIX (BSD)
  • SCO
  • Silicon Graphics IRIX (SGI/IRIX)
  Major Linux variants for which Progent can provide expertise include:
  • RedHat Linux
  • SUSE
  • Debian GNU/Linux
  • Slackware Linux

• Talk to a Cisco CCIE for Complex Network Troubleshooting
  The Cisco Certified Internetwork Expert (CCIE) credential is the premier accreditation for networking professionals, and validates an individual's technical skills at the expert level. Cisco qualified CCIEs can handle even the most difficult problems surrounding network design, installation, maintenance, protection, and troubleshooting. Cisco CCIEs operate closely with Cisco's internal product support engineers in isolating anomalies with IOS network management tools and developing alternate approaches or identifying software patches. Cisco qualified CCIEs are an exceptional value because their deep experience permits them to resolve even the most difficult problems quickly. In many cases, less qualified consultants can wrestle for many hours or even days with the same tasks that a CCIE can resolve in minutes. Few support providers make Cisco-qualified CCIEs available to help small and mid-size businesses. Progent can provide quick telephone contact with a Cisco authorized CCIE so you can get urgent support for serious network infrastructure issues that are lowering business efficiency but are outside the experience of your regular IT support group or consultant. Progent's Cisco-qualified CCIE engineers can connect to your network via state-of-the-art remote support technology in order to provide quick, safe, and affordable analysis and remediation. Progent's Cisco CCIEs offer consulting for the complete line of Cisco's popular selection of networking products including PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), protected broadband and integrated services (IS) routers, wireless access points, Meraki cloud-managed access points, VoIP systems, Catalyst Series switches, as well as Virtual Private Network solutions.

• Certified Microsoft Windows Experts
  Progent's Microsoft-expert remote service professionals can provide computer problem solving and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the expertise of support professionals who can help you with a broad variety of platform support services including Windows Server 2022 solution design and integration consulting, Windows Server 2019 consulting, Windows Server 2016 migration support and hybrid cloud consulting, Windows Server 2012 R2 migration expertise, Windows Server 2008 R2 upgrade (help, assistance, MS Exchange 2019 deployment, MS Exchange 2016 planning and deployment, Exchange 2013 integration, Exchange Server 2010 maintenance, SharePoint 2016 migration and hybrid deployment consulting, SharePoint 2019 design and deployment, Microsoft Teams migration expertise, Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 management and Office Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 maintenance, MS SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager system monitoring, Project Server and Server Online training, Small Business Server 2011 support, and Windows Essentials cloud integration.

  Progent also offers a broad array of online PC desktop consulting and support services including Windows 11 migration help and designing and deploying Microsoft 365 cloud environments for Windows workstations.

• CISSP and ISSAP Certified Network Security Specialists
  Progent's accredited CISSP and ISSAP network security engineers can provide a range of security services to strengthen the protection of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows environment against attacks or assist your business to recover rapidly following a damaging penetration. Security services available from Progent cover thorough network security evaluation utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Nikto; rapid recuperation from malicious attacks; configuring firewalls; building safe techniques for remote and mobile connectivity; protecting your email system against spam and directory harvest attacks; and initiating 24x7 proactive monitoring.

• Hybrid Cloud Solutions
  Progent can provide expert online consulting to help organizations of any size integrate their information networks with popular public clouds such as Azure and Amazon AWS. Progent can help your IT team to design and manage cost-effective environments that can include Windows and Linux systems and apps in either cloud-centric systems or in hybrid network models that combine physical resources as well as cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a range of public cloud migration services such as Microsoft 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure hybrid cloud integration, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform integration consulting. Progent has over 20 years of background delivering advanced consulting services remotely, and Progent can help you successfully carry out your cloud migration initiatives quickly and within your budget.

• Call Center Support
  Progent's Help Desk service options for small businesses with networks based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Helpdesk support services, and Call Center process consulting. Progent's Standard Help Desk services are ideal for smaller organizations who lack the budget to build and maintain an in-house Call Center but who want quick communication with a reliable Help Desk Call Center with proficient telephone assistance as well as the available expertise to escalate the most challenging trouble tickets to high-level engineers.

  Progent's shared Help Desk services make it possible for your business to split the load for Help Desk services transparently between your in-house IT team and Progent's large roster of seasoned desktop support engineers and matter experts (SMEs). Progent's Help Desk Co-management service is a collaborative service desk solution based on the top professional services automation tool for managing service requests, ticketing, ownership, progress tracking, and metrics.

  Progent's Help Desk Call Center consulting support can assist you in building an efficient new Call Center or improving your current one, evaluating or customizing Help Desk Call Center software products to meet the unique needs of your corporation, or providing occasional online personnel to supplement your internal Help Desk group to deal with high-demand events such as software migrations, major updates, or rolling out new business software.

  Progent's Call Center team of seasoned information technology experts offers your clients in Alexandria Virginia immediate assistance from a dependable technical support group with extensive background offering phone support and remote diagnostics for networks powered by UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's focus is to earn the Help Desk Call Center perception as a solid contributor to business success, and Progent's goal is to solve and not just report technical problems.

• Business Applications Services: Education, Programming, and Troubleshooting
  Progent's Applications Experts Team can supply remote professional engineering support and training in key business application areas that include ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can deliver expertise, programming, and training for Microsoft business applications including CRM, Project, MS Word, and Microsoft Office Excel. To learn additional information about Progent's expertise, customization, and training offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Team.

  Progent's Apple Mac consultants can promote the artistic aspect of Macintosh computing by delivering remote help services and education in graphics, sound, and motion video. Progent's consultants offer expertise in a large selection of Macintosh creative tools such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and After Effects. Progent's Mac experts can also assist you with common jobs such as scanning or digitizing audio/video or setting up an audio/video production facility.

  Online Network and Server Monitoring Services
  Progent offers companies in Alexandria Virginia remote network monitoring services centered around Microsoft System Center Operations Manager network monitoring, adapted by Progent for your environment so that your computer maintenance is proactive and automated. By detecting looming trouble spots before they cause network outages, automated monitoring can head off inconvenient and costly service failures. Progent can also use server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft Windows systems, or systems that support a combination of platforms.

Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.