Alexandria Consultants for Network Service Providers

Progent's Consulting Expertise, Help Desk Call Center, and Ticketing for Network Service Providers in Alexandria
Progent's consulting services for network service organizations in Alexandria Virginia enables your company to offer your customers Progent's consulting expertise and Help Desk Call Center support using your own branding as a seamless supplement to your regular network services group. These services can ease the way for you to add to your revenue, close gaps in your service portfolio, satisfy your clients, and increase your bottom line.

Progent's roster of network engineers, PC support technicians, IT admins, and data security professionals have acted as seamless extensions to the IT staffs of some of the world's biggest IT support firms. Progent's range of technical knowledge enables you to broaden the scope of your IT support business, and Progent's transparency lets you elevate and protect your branding.

Progent is a network consulting firm with 20 years of experience delivering online expertise to small and mid-size organizations. Progent is a Microsoft Partner and maintains one of the largest groups of Cisco-certified CCIE network infrastructure experts of any private computer support company in the world. Progent has provided remote technical assistance and consulting to customers in every state in the U.S. (See testimonials from Progent's clients.)

Reselling Progent's Support Services With Your Own Brand
Progent's consulting program for IT service organizations offers seamless resale to your clients of world-class services. Progent invoices you exclusively and works under your direction to provide your customers consulting and support services under your branding. In addition, Progent offers an affordable Off-hours Support Program for clients who require 24x7 technical support.

Help Desk Call Center and Ticketing for IT Service Firms
Ticketing is the heart of a successful IT Call Center. But modern ticketing platforms are not just costly to acquire and staff, but also difficult to configure and manage. Smaller IT support firms do not have the necessary budget or personnel. Progent's Service Desk and ticketing solution offers IT service organizations an affordable way to retain their own branding while delivering their clients responsive desktop support services built around a best-of-breed ticketing system and reinforced by rapid escalation to top-tier experts.

Key Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Firms
Progent's Service Desk and ticketing program for IT service organizations leverages Progent's sizable investments in highly scalable ticketing technology, an online desktop services staff, and a network of geographically distributed subject matter experts. You can utilize Progent's ticketing platform exclusively or Progent can establish data interchange with your existing ticketing platform. The features available with Progent's Service Desk and ticketing program allow your IT service firm to expand your physical and virtual support volume, the diversity of technologies your firm can handle, the number of geographies you can service, and your hours of availability.

Important features of Progent's Help Desk and ticketing solution for IT service organizations include:

• Progent's online desktop service team delivers Level 1 end user help with 1-hour SLA to begin work during standard work hours.
• Standard service times are from 5am to 7pm Pacific Standard Time (PST), five days per week.
• Extended support is offered at extra cost.
• Optional on-premises support in larger metro areas is offered throughout the country at additional cost.
• You have full control of your customers and invoicing.
• Your clients submit service requests via your own branded Internet portal, a toll-free number, or by sending an email to your assigned mailbox.
• Every end user request automatically becomes an open request in the ticket system.
• Tickets can be tracked and modified online until resolution.
• Optional escalation of Level 2 and Level 3 issues to Progent's or to your subject matter experts.

Progent's Consulting Expertise for IT Service Firms
Progent's consulting for network service providers allows your support team to become a sole source for virtually all technical expertise your customers may need. You can build your staff and core IT skills steadily without being forced to turn down opportunities due to a lack of expertise or a shortage of bandwidth.

Key aspects of Progent's Reseller Program for IT Service Providers include:

• Transparent Service Delivery: Progent acts as a transparent extension of your in-house IT service team, under your coordination, and invoices you instead of your client.
• Granular Billing: Progent charges by the minute to reign in costs.
• Detailed Service Documentation: Progent uses an enterprise-class documentation system to ensure that all services delivered are thoroughly described. This enables you to shift account assignments to internal consultants when you have sufficient people and appropriate technical skills.

• Safely Expand Your IT Support Practice: You can quickly and safely take on additional jobs beyond your main areas of expertise and serve additional geographies without exposure to the risks associated with increasing your full-time staff too rapidly.
• Re-enforce Your Name: You can solidify your mind share as a comprehensive IT service provider by delivering more services to more clients under your own brand.
• Flesh Out Your IT Support Catalog: Progent can provide world-class support in a wide array of technologies and can be a reliable resource for growing your IT support operations.
• Fast Problem Escalation: With a sizable roster of high-level consultants available, Progent can transition rapidly from Tier 1 to Tier 3 support so even the toughest problems get resolved promptly.
• Make Your Clients Happy: Happy clients keep coming back. By joining with Progent, you can keep delivering solutions without ever forcing clients to look for help from your competitors.
• Online Support Experts: For two decades, Progent has provided remote IT support from Help Desk support to advanced consulting. Effective online service cuts costs while delivering fast results.
• Top Certifications: Progent's engineers have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other leading vendors. Progent's cybersecurity experts hold advanced certifications including ISSAP, CISM, and GIAC. Learn more details about Progent's certifications.

Progent's Practice Areas for Alexandria, Virginia Organizations
Progent's nationwide team of certified consultants can deliver Alexandria, Virginia organizations a broad range of online technical guidance and debugging expertise. Practice areas covered under Progent's reseller program for IT service firms include:

Learn More Details About Progent's Consulting Support for Network Service Organizations in Alexandria, Virginia
For additional details about Progent's reseller support for IT service organizations in Alexandria, Virginia, call 1-800-993-9400 or refer to Contact Progent.