Expert Online Support for Alexandria, Virginia Networks from World-class Engineers
Small businesses have traditionally been underserved by large IT service organizations. Many small companies allow themselves to grow excessively dependent on individual engineers or small support firms who don't have the bandwidth or broad skill sets to respond quickly or effectively to network crises. Other small companies turn to mass-market support providers that employ technicians taught to provide standardized fixes for ordinary problems but who are missing the experience and technical scope to handle the variety of configurations and absence of standardization that characterizes small company IT networks.

Progent's proven methodology for delivering low-cost and successful technical service to small companies has made Progent among the top Microsoft-certified IT consulting firms in the country. Progent has delivered online support to companies in every state in the United States (refer to Progent's client testimonials).

For medium-size and enterprise companies, Progent can provide co-sourcing services to reinforce the technical skills of your in-house IT support staff. Co-sourcing can reduce expenses and help meet schedules for big IT initiatives like application programming, disaster recover/business continuity planning and testing, network security evaluations, merging datacenters, or software migrations.

Progent can in addition offer the services of accredited consultants to assist your company to design and implement a sensible cloud computing strategy.

Popular Products and Technologies Serviced by Progent for Businesses in Alexandria, Virginia
Progent's national team of certified consultants offers support for virtually all aspects of information systems deployed by companies of all sizes. Technologies served by Progent in Alexandria include:

Service Delivery Options for Alexandria, Virginia Businesses
Progent offers a variety of alternatives for providing small businesses and local governments with affordable IT services for troubleshooting, system architecture, and network management outsourcing. Progent's model for providing network support services is built on the Help Desk operational structure common to big IT support organizations. Progent's Helpdesk Service Mechanism promotes rapid support, comprehensive service documentation, consistent follow-through, and strict cost monitoring across an array of IT service delivery modes that include online troubleshooting, in-person help, and high-end consulting.

  • Online Service
    Progent's Technical Response Center (TRC) provides urgent and routine remote service for Windows, Linux, Apple Mac, and Cisco-powered environments in the U.S. and globally. Progent's certified support professionals can help customers to analyze and repair hardware and software issues without the expense or time loss of travel for onsite service visits. The background of Progent's network engineers allows them to handle most IT problems quickly. For the toughest issues, Progent's breadth of knowledge allows the support team to escalate troubleshooting tasks to advanced subject matter experts. Progent offers a streamlined, web-accessible signup process for first-time customers to accommodate urgent situations and Progent bills by the minute with zero sign-up charges or time minimums, so you pay only for the help you get. Experts available online include Cisco-certified CCIEs, Microsoft-Certified MCSEs, and CISA-certified security professionals. Learn more details concerning Progent's online computer support expertise.

  • On-site Support
    Progent offers onsite technical support for signed-up customers in major metropolitan areas in the United States. Progent's onsite service technicians can operate in conjunction with Progent's remote support experts to deliver small and midsize companies the best of both worlds: onsite service professionals when you need them as well as the remote help of Progent's seasoned team of network engineers, security professionals, and business application developers. The response time for on-site service calls is usually less than one business day. Progent requires no sign-up or retainer fee for becoming a Progent customer for onsite service. Learn more concerning why to sign up for Progent's in-person network service.

  • Help Desk
    Progent's Standard Help Desk Services provide small organizations a comprehensive solution that manages all aspects of online desktop support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent offers help desk services at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle the most issues. For details, visit Online Help Desk Services.

  • Help Desk Co-management Services
    Progent's Help Desk Co-management services allow your IT organization to share responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's roster of veteran desktop support engineers and subject matter experts (SMEs). Progent's Co-managed Help Desk service is an advanced support solution based on the leading professional services automation (PSA) platform for handling service requests, ticketing, ownership, progress tracking, and metrics. For more information, see Progent's Help Desk Co-management services.

  • Consulting Expertise
    Progent provides small and midsize businesses affordable access to enterprise-class consultants who can provide assistance with critical technologies including Microsoft Windows Server 2022 planning and integration services, Microsoft Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network architecture, consulting support for Horizon3.ai's NodeZero pentest products, network protection engineering, high availability network consulting, server virtualization solutions, plus configuration, programming and training for small business software such as financials, operations, management reporting, CRM, and productivity suites. Progent can provide assistance with short-term projects such as office relocations and major software upgrades, extended projects such as customizing an older MRP system to a current Microsoft Dynamics 365 package, relational database software programming and administration services, and web development, on-going support such as System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for IT infrastructure health monitoring and system administration, or urgent services such as disaster recovery and malware cleanup.

  • Network Infrastructure Expertise for Teleworkers
    Progent can assist small and medium-size companies to design, configure and debug the infrastructure for telecommuters. Aspects of network infrastructure for which Progent's experts offer guidance include safe and convenient VPN connections, VDI desktop platforms, router configuration, Wi-Fi LAN design and deployment, and reliable Internet access. For details about Progent's network infrastructure expertise for at-home workers, see network infrastructure guidance for teleworkers.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides full hosting for the entirety of a small company's production servers in a setting that not only provides the top degree of fault-tolerance and scalability but that is also easy for customers to migrate to another support firm or to bring internally whenever your business situation warrants it. Progent's Private Cloud hosting is built around tested virtual server techniques that allow small businesses with mixed environments to benefit significantly on the costs of capital equipment, system maintenance, and network administration while getting world-class dependability and an unparalleled level of vendor options. In contrast to conventional SaaS hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric applications in one centrally administered package, can support the multi- OS and loosely standardized networks typical of small businesses, and keeps ownership of the licenses in the client's hands so that migrating to a different virtualized host is quick, reliable, and affordable. This avoids ending up a prisoner of a single hosting provider while still providing all the cost savings related to SaaS hosting alternatives.

  • Hybrid Cloud Integration Services
    Progent offers advanced remote support services to help businesses of all sizes connect their information networks with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can assist you to design and manage hybrid ecosystems that can include Windows and Linux systems and apps in either cloud-based systems or in hybrid architectures that seamlessly combine physical resources along with public clouds. To help you to integrate public cloud services with networks, Progent can provide a range of public cloud integration support services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Azure planning and integration consulting, Amazon AWS cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform integration consulting. Progent has more than two decades of experience delivering advanced consulting support online, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and within your budget.
Progent's Fixed-price Managed Services for Outsourcing IT Management
Progent's affordable ProSight portfolio of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates SentinelOne's cutting edge behavior analysis technology to guard endpoints as well as servers and VMs against modern malware attacks such as ransomware and email phishing, which easily get by traditional signature-matching AV products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a single platform to manage the complete threat progression including filtering, identification, mitigation, remediation, and forensics. Top features include single-click rollback using Windows VSS and real-time system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
    Progent's ProSight Enhanced Security Protection (ESP) services offer affordable multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device management, and web filtering through cutting-edge tools incorporated within a single agent accessible from a single control. Progent's data protection and virtualization experts can help you to design and implement a ProSight ESP deployment that addresses your organization's specific requirements and that allows you demonstrate compliance with legal and industry information protection standards. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require immediate attention. Progent's consultants can also assist you to install and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services provide small and mid-sized organizations an affordable end-to-end service for reliable backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight DPS automates your backup processes and allows rapid recovery of critical data, apps and virtual machines that have become lost or damaged due to component failures, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's cloud backup consultants can deliver advanced support to set up ProSight Data Protection Services to be compliant with regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to recover your business-critical data. Learn more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to map, monitor, optimize and debug their connectivity appliances such as switches, firewalls, and access points as well as servers, endpoints and other networked devices. Using state-of-the-art RMM technology, WAN Watch ensures that network maps are always current, copies and manages the configuration of almost all devices connected to your network, monitors performance, and generates notices when problems are discovered. By automating complex network management processes, WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, locating appliances that require critical software patches, or resolving performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of top data security vendors to deliver centralized control and world-class security for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service integrates cloud-based filtering with a local security gateway appliance to offer complete defense against spam, viruses, Dos Attacks, DHAs, and other email-based threats. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of threats from making it to your security perimeter. This decreases your exposure to inbound threats and conserves system bandwidth and storage space. ProSight Email Guard's onsite gateway device provides a further level of inspection for incoming email. For outbound email, the on-premises gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Exchange Server to track and protect internal email traffic that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management technology to keep your network running at peak levels by checking the state of vital computers that power your information system. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your designated IT management staff and your assigned Progent consultant so that any looming issues can be addressed before they can impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported easily to an alternate hosting environment without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and protect information related to your network infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be warned about upcoming expirations of SSL certificates or warranties. By updating and managing your network documentation, you can save up to half of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether you're planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size organizations to obtain an objective assessment of the health of their network. Based on some of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class team of IT experts, ProSight Network Audits help you see how closely the deployment of your core network devices adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits like a cleaner Active Directory (AD) environment. Both versions also include one year of advanced remote network monitoring and management (RMM). Benefits can include easier management, better compliance with government and industry security standards, more efficient utilization of IT resources, faster problem resolution, more dependable backup and recovery, and higher availability. Learn more about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone interview with a Progent information assurance consultant. The interview is designed to help evaluate your company's ability either to stop or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information about your existing antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to deploy an efficient AV and backup system that meets your business requirements. For more information, see Progent's ProSight Ransomware Preparedness Report.

Special Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the core system software and office productivity applications used by the majority of small and medium-size companies and local governments. As a Cisco-authorized partner, Progent also can provide help for an ever more sophisticated collection of network technologies including PIX and ASA firewalls, routers and switches, VoIP solutions, and wireless access. In addition, Progent's CISSP-Premier cybersecurity consultants, CISM-authorized security professionals, CISA-authorized security audit specialists and GIAC-certified information assurance experts can provide a company-wide view of system security and can assist with complex security projects like Security information and Event Management (SIEM) solutions to help enterprises comply with industry guidelines and government requirements for network information protection and reporting.

The scope and size of Progent's engineering team bring a unique set of benefits to organizations wishing to increase the productivity of their information network within a reasonable budget. These benefits include:

  • Best Industry Methodology
    Progent's team of Microsoft and Cisco Premier experts average more than a decade of hands-on industry background, in the trenches of network support, executing a wide range of technical projects for an extensive array of clients. Every Progent consultant shares a proven set of personal best practices which are combined into shared leading practices standards that Progent teaches its consulting staff. This ensures that you get not just expert IT capability, but also a support engineer with proven approaches for resolving real-world IT problems rapidly. Learn more details about Progent's best practices for network consulting.

  • Value Pricing Model
    Progent's pricing policy is to bill for online service and on-site visits by the minute. As a result, you are invoiced only for delivered support. Progent does not demand a higher rate for after-hours or urgent support, and Progent does not charge for travel except for emergency support where on-site work is less than 4 hours. In addition, Progent imposes no startup charge and requires no retainer for support services provided during regular working hours. Many support firms impose substantial minimum payments or bill in increments of fifteen minutes or longer. Progent's small pricing granularity eliminates major invoices for quick fixes. Another benefit of by-the-minute invoicing is that customers are less tempted to allow incipient problems to stay unaddressed until they grow into major ones. Learn more details about Progent's value pricing for IT outsourcing.

  • Full Reporting of Network Services
    Progent has developed a comprehensive support reporting system that records and organizes detailed documentation for all delivered support activities. Unlike some freelance consultants or small support organizations who provide scant documentation or details of tasks performed, every service delivered by Progent is accompanied by full documentation. Each Progent consultant has use of the service documentation sent by each staff member to each customer. The discipline of documenting and archiving support records allows more effective support and eliminates a slew of typical misfortunes such as when a support client is effectively held hostage to a consultant who refuses to release vital service information. Learn more details about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By educating clients to handle problems that are within their comfort zone, Progent can focus on offering hard-to-find services where Progent has few competitors. Small companies who work with independent consultants or who maintain internal support staffs benefit when Progent transfers information about new technology and tested processes to make their IT environments more reliable, protected, and productive. Find out additional information about Progent's knowledge transfer services.

How to Contact Progent
If your Alexandria, Virginia business wants to get in touch with Progent about network outsourcing, consulting, or tech support services, phone 800-993-9400 or go to Contact Progent.

Fast Online Technical Support
For fast remote technical support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).

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