Mobile Support

Consulting and Technical Support for BlackBerry Technology
BlackBerry mobile smartphones were once one of the most successful solutions for achieving anytime-anywhere connectivity to messaging, scheduling, web programs, and other vital business information. Progent offers Alexandria, Virginia businesses support from BlackBerry-certified consultants who can assist companies to manage their BlackBerry environments or migrate smoothly to a more popular smartphone platform.

As the sophistication of small business IT technology has expanded, and as the demand for world-class security, reliability, and disaster recovery has grown to be the standard for companies of any size, successful integration and support of RIM BlackBerry technology has grown increasingly challenging. To handle areas like security, disaster recovery, and synchronization of BlackBerry smartphones with a variety of email servers and company databases, small organizations often resort to outside consulting professionals who offer expertise in RIM BlackBerry integration and troubleshooting.

Progent can provide the services of BlackBerry-certified engineers who can assist small organizations to design, manage, and repair BlackBerry solutions affordably and effectively, doing away with the need for an internal BlackBerry solutions expert and lowering the cost and stress of supporting wireless work groups. Progent's BlackBerry specialists have in-depth experience cooperating with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISM and CISA-certified network security specialists. This range of experience, coupled with Progent's proven online support capabilities, gives small businesses an economical solution for integrating BlackBerry products productively into their information network.

Progent's engineers can assist your business with SQL Server 2019 development consulting, SQL Server 2016 management consulting, and Exchange Server setup so that your data and email infrastructure operate efficiently with BlackBerry Enterprise Server. Progent can also help you to upgrade from previous versions of BlackBerry and Microsoft software, set up easy-to-use administration utilities so you can monitor and support BlackBerry smartphones throughout your company, recommend security policies that are right for your business, customize mobile software, and make sure that your network architecture is appropriately configured to accommodate your BlackBerry clients. Also, Progent's business continuity consultants can help make sure that your BlackBerry data is incorporated in your regular backup processes in order that it can be restored rapidly and thoroughly.

Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.

Integration Expertise for BlackBerry Enterprise Server (BES)
BlackBerry BES Server streamlines management and maintenance of BlackBerry smartphones, providing a centralized platform for handling critical tasks such as device deployment, updates, and retirement and also offering a strong infrastructure for security and fault tolerance. BlackBerry Enterprise Server (BES) delivers transparent communication between Exchange Server, Novell GroupWise, or Domino messaging servers and BlackBerry handsets and allows wireless synchronization.

BlackBerry Enterprise Server offers a variety of data protection capabilities starting with advanced data encryption of messages transmitted between a BlackBerry smartphone and BES Server using Advanced Encryption Standard or Triple Data Encryption Standard. BlackBerry Enterprise Server also allows great flexibility in selecting degrees of security to match the specific needs of your mobile environment. Progent's BlackBerry authorized engineers can assist you to select powerful security functions and activate them wirelessly. Samples of these wirelessly configurable security settings are:

• Lock down a device
• Wipe information from a misplaced or stolen smartphone
• Disable Bluetooth
• Enable built-in defenses against malicious attacks

BES Server also offers flexibility in selecting ways to keep mobile users from loading or executing unsafe or unauthorized code. Progent can assist you to choose blocking processes like:

• List exactly what applications are permitted on the device
• Prevent third-party programs from allocating non-volatile memory on the BlackBerry smartphone
• Determine which resources external programs can use on the smartphone
• Limit the types of connections external applications running on the device can establish
• Prevent all external software from being loaded or executed on the BlackBerry device

Expert RIM BlackBerry Consulting Support Offered Online from Progent
Progent's authorized BlackBerry engineers are available online to provide prompt assistance to companies in the Alexandria area or throughout Virginia. Progent's seasoned online technical support team has helped IT organizations resolve network issues and reduce support costs in every state in the country and built a substantial following of satisfied customers. (See Progent's customer testimonials.)

Progent can provide remote consulting support for a wide selection of issues related to RIM BlackBerry products including wireless synchronization, integration with Exchange Server, setting up BlackBerry Enterprise Server, and strengthening wireless security. Important RIM BlackBerry certifications earned by Progent's support experts include:

BlackBerry Certified Support Specialist
Progent's BlackBerry Certified Support Specialist can assist your business to carry out basic technical operations including setting up BlackBerry smartphones and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, choosing account settings, launching e-mail filters and auto-signature, modifying user accounts, upgrading BlackBerry handsets, sending service books, and installing BlackBerry Desktop Manager to work with your company messaging software. Progent's certified service professionals can also help you to troubleshoot a broad array of problems associated with synchronization, handset detection, messaging reconciliation, web access, mobile connectivity, IM, workstation application configuration, and BlackBerry Desktop Redirector.

As a top innovator in providing countrywide remote consulting services for small company IT networks, Progent offers responsive and economical contact with a BlackBerry Certified Support Specialist. Progent's remote technical support skills keeps your BlackBerry support expenses low and, by dealing with issues quickly, improves the productivity of your BlackBerry smartphone users.

BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist can provide the skills needed to configure and support the BlackBerry BES Server in an Exchange Server environment. Progent's BlackBerry-certified specialist can assist you to utilize tools such as BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center, and BESMon to perform critical procedures including resolving enterprise activation issues, registering and removing BlackBerry smartphone clients, activating passwords, configuring wireless software installation and setup, deploying and debugging the BlackBerry Smart Card Reader, and configuring backup and restore processes.

Progent's BlackBerry-certified consultants can also assist you to use administration software such as the BlackBerry Administration Service for role-based administration, resolving attachment and data flow problems, and utilizing wireless LANs for activation. Also, Progent can help you understand the role of IT policies in the BlackBerry BES environment and assist you to define and install sensible security configurations.

Progent's Microsoft-certified Exchange Server experts can team with Progent's BlackBerry Certified Server Support Specialist to help you to optimize your existing Exchange Server architecture for operating in conjunction with BlackBerry BES Server or move your BlackBerry system to the latest edition of Exchange.

Call or Email Progent to Get Support from a RIM BlackBerry-Certified Expert
In order to contact Progent about technical assistance for BlackBerry wireless integration, call 1-800-993-9400 or see Contact Progent.