Enlarging your telecommuter workforce may have a major impact on IT architecture, cybersecurity, and corporate processes. Progent has 20 years of background assisting businesses of all sizes to design, configure, administer, optimize, and troubleshoot IT environments that incorporate at-home workers. Progent can help your Albuquerque company to pick the appropriate tools and follow best practices in creating and operating a secure virtual office ecosystem for telecommuters that promotes teamwork and delivers top value. Progent offers support services ranging from as-needed guidance for getting you past challenging technical bottlenecks to comprehensive project management or co-management to help you carry out business-critical tasks.

Progent can assist Albuquerque, New Mexico companies to succeed with any facet of creating a high-functioning work-from-home ecosystem by providing infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, public cloud connectivity, Help Desk augmentation, cybersecurity, data protection solutions, and streamlined management.

Help Desk Call Center Support for At-Home Workers
A sudden, organization-wide switchover to a from-home business model, which could be motivated by a pandemic or as part of a disaster recovery/business continuity plan, can overwhelm even a well-staffed internal Support Desk. Progent's Help Desk services make it possible for businesses of any size to outsource or augment their Call Desk with Progent's online Technical Response Center (TRC) services.

  • Progent's Standard Support Desk services utilize Progent's nationwide team of remote IT support experts along with enterprise-class ticketing and follow-up software to provide an economical, modern Help Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all aspects of online Level 1 PC technical support from initial help requests through ticket generation, screen sharing, issue resolution, and reporting. A web-based User's Service Portal allows from-home workers to track or edit the status of their current trouble tickets, add information, and append screen captures or attachments. Desktop support services are delivered at a substantial discount off Progent's ordinary Level 1 technical service charges, and Progent offers optional rapid hand-off to Level 2 and Level 3 IT experts to resolve advanced issues. For more information, see Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
  • Progent's Call Desk Supplemental Service allows you to expand your current Help Desk Call Center organization by sharing delivery of Help Desk Call Center support seamlessly between your in-house support staff and Progent's extensive pool of desktop support technicians and subject matter specialists. Progent's co-managed Call Desk service uses a collective support solution based on the leading professional services automation tool for handling help requests and ticketing, establishing ownership, tracking progress, and generating management reports. To learn how Progent's Support Desk Augmentation Services can help your business to provide best-in-class desktop support to your at-home workforce, see Progent's Help Desk augmentation Services.

Contact Progent for At-Home Worker Expertise
To get in touch with Progent about creating and maintaining an efficient telecommuter environment for your Albuquerque, New Mexico organization, call 1-800-993-9400 or visit Contact Progent.