Albuquerque Consulting Services for Network Support Organizations

Progent's Consulting, Help Desk Call Center, and Ticketing Support for Network Service Providers in Albuquerque
Progent's consulting services for network service organizations in Albuquerque New Mexico allows your company to offer your customers Progent's consulting expertise and Help Desk support using your company's own branding as a transparent extension of your regular network services team. This can ease the way for you to grow your revenue, flesh out your service portfolio, create happy customers, and increase your profits.

Progent's team of network infrastructure experts, PC integration and troubleshooting technicians, network administrators, and data security consultants have worked as transparent supplements to the support staffs of some of the world's largest IT service firms. Progent's breadth and depth of expertise enables you to add to the scope of your IT service practice, and Progent's transparency helps you elevate and protect your branding.

Progent is an IT support firm with 20 years of background providing remote expertise to small and mid-size businesses. Progent is a Microsoft Partner and has one of the biggest groups of Cisco CCIE network engineers of any independent IT support firm in the world. Progent has provided online IT assistance and advanced consulting to customers in every state in the country. (See testimonials from Progent's customers.)

Reselling Progent's Services Under Your Own Brand
Progent's reseller program for IT service providers offers seamless resale to your customers of world-class services. Progent invoices your firm exclusively and works under your instructions to provide your clients support services under your brand. In addition, Progent has an affordable Off-hours Support Service for clients who require 24x7 technical support.

Help Desk and Ticketing for Network Service Providers
Ticketing systems are the enabling technology behind an efficient service desk. But enterprise-grade ticketing platforms are not only expensive to license and staff, but also challenging to set up and maintain. Smaller IT support firms do not have the required financial or human resources. Progent's Service Desk and ticketing solution gives IT support firms an affordable way to keep their company branding while providing their clients world-class desktop support built around a best-of-breed ticketing system and reinforced by fast escalation to high-level experts.

Features of Progent's Help Desk and Ticketing Solution for Network Service Providers
Progent's Service Desk and ticketing program for IT support companies leverages Progent's investments in highly scalable ticketing software, an online desktop support team, and a group of geographically dispersed subject matter experts. You can use Progent's ticketing system exclusively or Progent can set up communications with your existing ticketing system. The features available with Progent's Help Desk and ticketing program allow you to expand your physical and virtual support workload, the range of technologies your company can take on, the number of locations you can serve, and your overall availability.

Key features of Progent's Service Desk and ticketing solution for IT service companies include:

• Progent's remote desktop support staff provides Level 1 end user support with 1-hour service level agreement to begin work during standard business hours.
• Normal service hours are 5am to 7pm Pacific Standard Time, five days per week.
• Extended hours support is available at additional cost.
• Optional onsite service in major metros is offered across the country at additional cost.
• You retain full control of your customers and invoicing.
• Your customers enter incident reports using your branded Internet portal, an 800 number, or by sending an email to your specified mailbox.
• Each client request automatically becomes an open request in the ticket system.
• Tickets can be monitored and updated online until they are closed.
• Optional transfer of Level 2 and Level 3 issues to Progent's or to your SMEs.

Progent's Consulting Expertise for IT Service Organizations
Progent's consulting for network service organizations allows you to act as a sole point of contact for practically all technical expertise your customers may require. You can build your team and core in-house competencies at your own pace without having to turn down opportunities owing to a gap in in-house expertise or the absence of personnel.

Important aspects of Progent's Reseller Program for IT Service Firms include:

• Transparent Support: Progent acts as a seamless supplement to your in-house support team, under your management, and invoices your firm instead of your customer.
• Granular Billing: Progent charges on a per-minute basis to reign in expenses.
• Detailed Service Reporting: Progent uses an enterprise-class reporting system to ensure that all IT services performed are thoroughly described. This allows you to shift service assignments to in-house personnel when you have enough people and appropriate skill sets.

• Safely Expand Your Service Practice: You can quickly and safely accept more jobs outside your main fields of excellence and open additional geographies without exposure to the risks associated with increasing your full-time staff too rapidly.
• Re-enforce Your Name: You can solidify your positioning as a comprehensive IT support firm by offering more services to more clients under your own brand.
• Add to Your IT Support Catalog: Progent offers top-tier expertise in a wide array of IT disciplines and can be a reliable resource for growing your IT support operations.
• Fast Problem Escalation: Thanks to a sizable team of high-level IT experts available, Progent can escalate quickly from Tier 1 to Tier 3 services so even the toughest issues can be handled promptly.
• Keep Your Clients Happy: Happy customers stick. By teaming with Progent, you can keep making your customers successful without ever forcing clients to seek expertise outside the fold.
• Online Support Professionals: For 20 years, Progent has provided remote IT support ranging from Help Desk support to advanced consulting. Effective online support cuts costs and produces fast results.
• Advanced Industry Certifications: Progent's IT experts have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading technology companies. Progent's cybersecurity experts have earned advanced certifications including CISSP, CISA, and GIAC. Learn more about Progent's technology certifications.

Progent's Areas of Expertise for Albuquerque, New Mexico Organizations
Progent's nationwide roster of certified consultants and technical experts can provide Albuquerque, New Mexico companies a broad range of online consulting and debugging expertise. Practice areas covered under Progent's consulting program for network service organizations include:

Find Out More About Progent's Reseller Support for Network Service Providers in Albuquerque, New Mexico
For additional information about Progent's consulting support for network service firms in Albuquerque, New Mexico, call 1-800-993-9400 or see Contact Progent.