UNIX, Linux, Solaris, and Apple Mac OS X Phone-based Consulting for

For small and midsize businesses in Albany New York, Progent offers technical support for computer systems powered by UNIX or Linux or for environments that feature a combination of UNIX and Microsoft platforms. Progent has delivered online support to businesses in every state in the U.S. (Refer to Progent's client recommendations). In addition, Progent can furnish the expertise of CCIE-qualified engineers for challenging connectivity issues, as well as the assistance of CISA and CISSP-accredited security engineers to help with high-level security design and disaster recovery planning.

Progent's remote support services offer excellent leverage due to the fact that they are equipped with the real-world background and the sophisticated technology to solve most information system problems rapidly. Efficient support reduces immediate costs because service calls accumulate a smaller number of billable consulting minutes. Online help also avoids the cost of dispatching an engineer to your site. Your organization saves even more with indirect expenses by minimizing or avoiding network downtime and related losses resulting from business disruption, upset customers and vendors, unproductive workers, and de-focused management.

Progent's billing model for remote support is designed to maximize the impact of your IT service investment. Progent charges on a per-minute basis for telephone-based assistance, so you are invoiced only for the support that you receive. In contrast to typical remote service organizations, Progent asks for no initialization fee or minimum fees. Progent's one-minute billing unit and simple policy for billing do away with scenarios where fast solutions manage to end up as big bills. Progent's skill at dealing with technical issues efficiently translates into your business spending less cash.

Progent's Online Technical Support Technologies
Over the years, Progent has fine tuned an arsenal of customized tools and field-tested processes which allow the highest level of effectiveness for online consulting and repair for small company computer systems. Progent offers secure Virtual Private Network support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Secure VPN access permits the engineers of Progent's remote service group to link to your system without breaching system security.

Progent's highly evolved customer support database application stores extensive documentation of all support that Progent's customers have been provided. Progent's team engineers have the benefit of the details of services provided to each Progent customer by any Progent consultant. This database of anomalies and resolutions is stored as a readily exploitable internal knowledge base that permits Progent's remote technical experts to share their knowledge company-wide to make sure that the value of Progent's support improves daily. Progent's advanced accreditations and close relationships with important industry leaders such as Cisco and Microsoft make available other extensive technical knowledge bases and allow priority response from manufacturers' internal product engineers so Progent's online service specialists are able to find optimal solutions in the least time.

Get Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Technical Assistance from Progent
To access Progent's phone services in Albany New York or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, go to Immediate Emergency Support.

Phone-based Support Services Available from Progent
Progent's phone-based technical service experts possess certified skills in an extensive array of disciplines. This broad scope of technical skills permits Progent's consultants to tackle practically any problem likely to occur in a small or midsize business information system. Certificates held by Progent engineers in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent service consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, Voice Professional (CCVP), and Design Professional.

To provide assistance to clients with mixed-OS environments, Progent also provides the skills of consultants with advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP network security experts, and CISSP-ISSAP engineers.

Online technical support services provided by Progent to customers in Albany include:

• UNIX/Linux, Solaris, and macOS and OS X Support Services
  Progent's UNIX, Linux, Solaris, and Apple macOS and OS X remote support services cover a wide array of computer technology such as network infrastructure, messaging systems, network and operational security, UNIX and Windows integration, virtual server technologies for server economization and simplified management, and transitioning from older systems to the latest Windows or Linux solutions. Progent's team-oriented methodology for resolving network problems promotes fast escalation, when required, to consultants with appropriate expertise to tackle complex scenarios. This accelerates repair of critical problems, minimizes lost productivity, and lowers support expense.

  Progent's UNIX and Linux support engineers can offer urgent phone-based help for analyzing problems affecting UNIX, Linux, or Solaris networks based on popular versions of UNIX such as:

  • Apple macOS and OS X
  • Sun Solaris
  • IBM AIX
  • HP-UX
  • Berkeley UNIX (BSD)
  • SCO
  • Silicon Graphics IRIX
  Major Linux platforms for which Progent offers expert support include:
  • RedHat Linux
  • SUSE
  • Debian GNU/Linux
  • Slackware

• Contact a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
  The Cisco CCIE certification is the top accreditation for networking consultants, and certifies a person's networking skills at the expert level. Cisco CCIEs can resolve even the most intractable challenges occurring in network infrastructure design, deployment, management, security, and repair. Cisco CCIEs operate closely with Cisco's in-house product support engineers in isolating anomalies with Cisco IOS network management tools and developing alternate approaches or identifying program patches. Cisco qualified CCIEs represent an excellent cost-effectiveness because their deep expertise enables them to find solutions for even the most intractable problems rapidly. In common cases, less qualified engineers can wrestle for many hours or days with identical tasks that a CCIE can resolve in minutes. Few consulting organizations make Cisco-qualified CCIEs available to help small and mid-size companies. Progent can provide fast telephone contact with a Cisco-qualified CCIE so you can get timely help for complex network issues that are lowering worker productivity but are outside the experience of your local computer service resources. Progent's Cisco-qualified CCIE engineers can interface to your computer system using the latest on-line support technology to perform quick, safe, and affordable diagnosis and remediation. Progent's Cisco CCIEs offer expertise in the complete line of Cisco's market leading family of networking appliances such as PIX 500 Firewalls and ASA Series Firewalls, the Catalyst FWSM modules, protected high-speed and integrated services (IS) routers, wireless access points, Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst switches, plus VPN products.

• Certified Microsoft Windows Expertise
  Progent's Microsoft-premier online service engineers can provide computer troubleshooting and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the assistance of consulting engineers who can help you with a wide range of platform support services including Microsoft Windows Server 2022 planning and integration consulting, Microsoft Windows Server 2019 consulting, Microsoft Windows Server 2016 migration support and cloud integration consulting, Windows Server 2012 R2 migration expertise, Windows Server 2008 migration (help, assistance, MS Exchange Server 2019 integration, MS Exchange Server 2016 migration, Exchange 2013 consulting, Exchange 2010 management, SharePoint 2016 migration consulting services, SharePoint Server 2019 planning and deployment, Microsoft Teams consulting, Skype for Business Server migration support, Lync Server 2013 management and Office Communications Server 2007 upgrade, Forefront TMG management and ISA Server migration, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager system monitoring and reporting, Project Server training, SBS Server support, and Windows 2012 R2 Essentials migration and cloud integration.

  Progent also offers a wide array of remote PC desktop support such as Windows 11 integration and planning and deploying Microsoft 365 cloud environments for Windows workstations.

• CISSP and ISSAP Premier Network Security Experts
  Progent's certified CISSP and ISSAP network security consultants offer a variety of security services to bolster the defenses of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows network against internal or external threats or assist your company to recuperate quickly after a damaging penetration. Security support services offered by Progent include: thorough network security evaluation utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Hydra; fast recovery from malicious attacks; integrating firewalls; designing secure mechanisms for off-site and mobile access; securing your email system against viruses, spam and DHA attacks; and establishing round-the-clock proactive monitoring.

• Hybrid Cloud Integration
  Progent can provide advanced online consulting to help organizations of any size integrate their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your IT team to design and manage cost-effective environments that can include Windows and Linux systems and apps in either cloud-based systems or in hybrid architectures that utilize local IT assets as well as public clouds. To help you to integrate public cloud services with networks, Progent can provide a range of public cloud migration services such as Microsoft 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud integration consulting. Progent has more than two decades of background providing advanced consulting services online, and Progent can make sure you complete your cloud integration projects quickly and within your budget.

• Call Center Services
  Progent's Help Desk programs for small and midsize companies with environments that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Help Desk support services, and Help Desk process consulting. Progent's Standard Call Center services are ideal for smaller businesses who don't have the resources to create an internal Help Desk but who require fast communication with a reliable Help Desk with proficient phone support as well as the in-depth expertise to escalate the most challenging trouble tickets to advanced engineers.

  Progent's shared Help Desk services allow your business to split responsibilities for Help Desk services transparently between your IT staff and Progent's nationwide pool of certified technical support engineers and matter experts (SMEs). Progent's Co-managed Help Desk service is an advanced service desk solution based on the top professional services automation (PSA) platform for managing end-user service requests, ticketing, ownership, progress tracking, and reporting.

  Progent's Help Desk consulting support can aid you in creating an efficient new Help Desk Call Center or improving your established organization, selecting or enhancing Help Desk software products to meet the special needs of your company, or adding occasional phone support staff to supplement your existing Help Desk resources during unusually busy events like software transitions, mass upgrades, or installing new business software.

  Progent's Call Center team of seasoned information technology consultants offers your customers in Albany New York immediate contact with an effective support group with years of experience delivering phone support and remote troubleshooting for IT systems based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's focus is to give the Help Desk recognition as a solid driver of company efficiency, and Progent's aim is to fix rather than merely document technical issues.

• Applications Services: Training, Programming, and Problem Solving
  Progent's Applications Experts Team can supply online advanced engineering support and training in special business application areas such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, programming, and training for familiar Microsoft business applications such as CRM, Project, Word, and Excel. For additional information on Progent's consulting, custom development, and training services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Services.

  Progent's Mac professionals can promote the artistic elements of Mac computing by delivering phone-based help support and education in graphics, audio, and video. Progent's consultants offer expertise in a range of Mac programs including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also help you with common procedures like capturing or digitizing audio or video or configuring an audio/video production facility.

  Online Network and Server Monitoring Support
  Progent offers businesses in Albany New York online network and server monitoring services centered around Microsoft System Center Operations Manager IT infrastructure monitoring, enhanced by Progent to fit your environment so that your network maintenance is proactive rather than reactive. By spotting emerging issues before they grow into downtime, proactive monitoring can head off stressful and costly information system breakdowns. Progent can also deploy network monitoring products such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X networks, Windows networks, or networks that incorporate a combination of operating systems.

Upstate New York Contact Information:
Progent offers consulting services and onsite technical support throughout upstate New York.