Expanding your remote workforce can have a significant effect on IT architecture, security/compliance, and company culture. Progent has two decades of experience assisting small and mid-size businesses to design, configure, administer, tune, and troubleshoot IT environments that support work-from-home employees. Progent can help your Albany organization to select the right tools and follow leading practices in building and maintaining a secure virtual ecosystem for telecommuters that promotes teamwork and delivers maximum business value. Progent offers support services that go from as-needed guidance for helping you over challenging IT roadblocks to full project management to help you carry out mission-critical tasks.

Progent can help Albany, New York companies to succeed with any facet of creating a high-performing remote work ecosystem by delivering network infrastructure configuration services, IP voice troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, public cloud integration, Call Desk augmentation, data security, backup/restore solutions, and unified management.

Network Infrastructure for Telecommuters
Integrating the physical and software infrastructure required to support a remote work environment can be particularly complex if you have to manage a combination of personal hardware like desktop computers and laptops, Internet routers, and wireless APs from different vendors and with a variety of operating systems and firmware releases. Progent's experience delivering online help for both legacy as well as current IT products in remote office venues allows you to make efficient use of your available infrastructure and offers fast access to expertise for implement essential upgrades. Support services offered by Progent to help your company to implement a productive work-at-home ecosystem include:

  • VPN technology makes it possible to establish a safe tunnel for authorized remote employees to access IT resources located at your corporate data center or in a public cloud. Progent's consultants can help your company to configure and maintain VPN access between your at-home workforce and your key network resources by providing online VPN configuration consulting. For organizations with Cisco's ASA security appliances, Progent's Cisco ASA experts can help your telecommuters to set up Cisco's popular AnyConnect client software for safe VPN connections for a wide selection of endpoint devices such as Windows, Mac, Apple iOS, Linux, and Android.
  • Virtual Desktop Infrastructure (VDI) platforms allow an at-home worker to view and interact with a remote computer's desktop. This provides network managers more control over the computing ecosystem of at-home employees and offers them a familiar experience. Progent's VDI consulting services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI consulting.
  • Routers attach at-home networks to the Internet and typically support VPN tunnels, local Wi-Fi networks, and firewall services. Progent can provide expert online support for setting up home routers from all major vendors. See router configuration services from Cisco-certified experts.
  • Home Wireless networks, often supporting an entire household and guests, are commonly used by at-home employees to access their Internet router for work. This can cause performance and cybersecurity issues. Progent can help you to mitigate these problems by providing services that include Aironet configuration consulting, Cisco Meraki wireless installation expertise, and Ubiquiti wireless AP integration assistance.
  • Internet connectivity solutions impact the speed and availability of connections between telecommuters and the company data center. Mission-critical applications may require backup Internet access in case the primary connection breaks. Progent offers guidance for selecting ISPs, picking sensible service offerings, and setting up redundant Internet connections. Refer to Internet access solutions.

Contact Progent for Telecommuter Expertise
To get in touch with Progent about creating and managing a productive work-from-home solution for your Albany, New York organization, phone 1-800-993-9400 or visit Contact Progent.