Besides offering fast contact with high-level network consultants and subject matter experts to assist Albany, New York businesses with discrete technical problems or strategic projects, Progent offers short-term staff augmentation to deliver more broadly defined services such as desktop support, IT administration, and Call Center services. Temporary staffing can help businesses to deal with expected or surprise peaks in the need for IT personnel, which may result from scenarios such as company mergers, data center relocation, platform upgrades, business process changes like work-from-home, disaster response, busy seasons, or new regulations. Short-term supplemental staffing can also cover voids left by the absence of in-house IT personnel due to scheduled vacations, health issues, termination, etc.

Advantages of Progent's Short-Term Staffing Services
Progent's short-term staff augmentation services offer organizations the flexibility to react to surges in requirements for network services without dealing with the expense and hassle associated with vetting and hiring professional technical help and without the risk of adding to your permanent staff size.

Key aspects of Progent's temporary staff augmentation services include:

  • Fast availability of seasoned IT professionals
  • Easy initiation, termination, and resumption of services
  • Transparent extension of your full-time network support staff
  • Full documentation of services delivered
  • Available escalation from Tier 1 up to Tier 3 support so even the toughest issues get resolved promptly
  • Strong relationship with a world-class, full-service resource for network expertise
Progent's Shared Center Program
Progent's shared Help Desk Call Center service is a proven flexible staff expansion option that enables IT groups to share the work of Help Desk Call Center support transparently between their internal network staff and Progent's extensive team of technical support experts. Acting as a transparent extension of your full-time Help Desk, Progent's co-managed Call Center service is a collaborative service alternative based on by the leading shared professional services (PSA) platform for streamlining, service requests, generating tickets, assigning ownership, monitoring progress, and generating documentation.

Why Choose Progent?
Progent has 20 years of background providing remote and onsite network expertise for businesses across the United States. Progent's engineers have earned top certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other technology leaders. Progent's security and compliance experts have earned advanced certifications including CISSP, CISM, and CRISC. Learn more about Progent's industry certifications.

Progent's Areas of Expertise for Albany, New York Businesses
Progent's veteran roster of certified engineers can deliver Albany, New York organizations a broad array of remote technical guidance and debugging expertise. Practice areas offered under Progent's consulting program for network service organizations include:

Contact Progent for Short-Term Staff Augmentation for Albany, New York Businesses
To find out more about Progent's temporary staff augmentation services for Albany, New York organizations, call 800-993-9400 or visit Contact Progent.