Wireless Expertise

Consulting and Technical Support Services for BlackBerry Environments
BlackBerry mobile smartphones were once one of the most successful products for maintaining mobile access to email, scheduling, web applications, and other critical business data. Progent can provide Albany, New York businesses the expertise of BlackBerry-premier experts who can assist companies to manage existing BlackBerry deployments or transition smoothly to a more popular mobile solution.

As the sophistication of small business IT technology has increased, and as the need for enterprise-class security, reliability, and disaster recovery has grown to be the standard for companies of any size, effective integration and support of BlackBerry technology has become increasingly difficult. To handle issues such as data protection, business continuity, and synchronization of BlackBerry handhelds with a variety of email systems and company databases, small businesses frequently resort to external support professionals who offer expertise in BlackBerry installation and maintenance.

Progent offers the expertise of BlackBerry-premier engineers who can assist small organizations to plan, manage, and troubleshoot BlackBerry-based environments affordably and efficiently, eliminating the requirement for an in-house BlackBerry solutions specialist and reducing the expense and stress of maintaining mobile work groups. Progent's BlackBerry specialists have in-depth experience working with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISSP and GIAC-certified network security specialists. This breadth of experience, coupled with Progent's efficient remote service delivery capabilities, provides small businesses an affordable solution for integrating BlackBerry products productively into their information system.

Progent's consultants can assist your company with SQL Server 2019 integration and development consulting, SQL Server 2016 migration consulting, and Microsoft Exchange setup so that your data and email systems function efficiently with BlackBerry Enterprise Server. Progent can also show you how to upgrade from older versions of BlackBerry and Microsoft technology, configure streamlined administration utilities to enable you to monitor and control BlackBerry devices across your business, recommend security policies that make sense for your company, customize wireless applications, and ensure that your network architecture is appropriately configured to handle your BlackBerry clients. In addition, Progent's disaster recovery specialists can help ensure that your BlackBerry information is incorporated in your scheduled backup procedures in order that it can be recovered quickly and thoroughly.

Upstate New York Contact Information:
Progent offers consulting services and onsite technical support throughout upstate New York.

BlackBerry Enterprise Server Consulting and Technical Services
The BlackBerry BES Server offers companies a single and secure mechanism for integrating BlackBerry wireless devices into their email, collaboration, and application environment. BlackBerry Enterprise Server (BES) allows mobile BlackBerry clients to connect to Microsoft Exchange Server, Domino, or Groupwise email and to synchronize BlackBerry smartphones with workstations to achieve data consistency for collaborative programs like schedules, address books, tasks, notes, and specialized business programs. Due to BlackBerry Enterprise Server support for Microsoft Exchange Server, users with BlackBerry smartphones can have effortless connectivity with Exchange messages as well as to instant messaging-enabled applications through Microsoft Office Communications Server and Lync Server support.

Progent's BlackBerry-premier engineers can assist you to design, deploy, and support BlackBerry Enterprise Server so you can maximize the efficiency of BlackBerry users, simplify the management of a BlackBerry solution, and reduce the expense of maintaining mobile workers.

How Progent Can Assist You to Manage and Troubleshoot Your BlackBerry Environment
Progent can provide an experienced engineer who has earned accreditations from Research in Motion in all major facets of BlackBerry technology. Progent's BlackBerry support skills span areas from resolving synchronization issues to architecting wireless productivity solutions built around BlackBerry BES Server. These RIM BlackBerry certifications and their respective skill sets include:

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator offers advanced skills for installing, administering, tracking, and troubleshooting one or multiple BlackBerry BES Servers in an email system based on Exchange Server. Progent's BlackBerry-certified engineer has support skills in important technologies related to BlackBerry integration such as the BlackBerry Enterprise Solution, Windows permissions, email and database architecture, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and network policies. Progent can help you to add and delete BlackBerry device users on Microsoft Exchange and Windows Active Directory, set up, monitor, and administer BlackBerry Enterprise Server, administer BlackBerry smartphones and user accounts, back up and support storage groups, apply permissions, set up the MDS and IM, implement push and pull access control lists, control Microsoft Exchange Server data flow, generate, edit, and apply WLAN and Virtual Private Network configuration sets, implement SNMP traps for alerts, and produce reports based on SNMP results.

Progent's BlackBerry expert can support your BlackBerry technology in a number of settings such as Windows 2000, 2003 or 2008 Servers, Windows XP, Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware ESX, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition show you how to to use utilities like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Performance Calculator and SNMP.

BlackBerry Certified Solution Designer
Progent can provide the services of a BlackBerry Certified Solution Designer to assist you to plan, deploy, validate, repair, and document a mobile wireless solution built on the integration of the BlackBerry Enterprise Solution, Exchange, and Microsoft Active Directory. Progent's world-class engineering services for BlackBerry include business and network requirements analysis, solution design, roll-out strategy and implementation, performance optimization, design of a fault-tolerant architecture, information backup and business recovery planning, and system-wide security engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to define your operational goals and to design a wireless system that meets your IT budget and supports your business strategy. Progent can explain the impact of your operational policies on the design of a BlackBerry Enterprise Solution, assess your existing connectivity architecture's suitability to accommodate a BlackBerry Enterprise Server, assist your organization to determine which administration model and equipment match your needs, and evaluate your messaging environment configuration. Progent can also explain the performance impact that the BlackBerry BES Server, Microsoft SQL Server, and Microsoft Exchange Server have on one another so you can arrive at informed choices about options for software editions, server hardware and storage, network topology, and application set up.

To optimize network security, Progent's BlackBerry-certified consultant can assist you to choose and activate appropriate security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISA and GIAC-premier security specialists to run company-wide security vulnerability and compliance validation and recommend improvements to account for your BlackBerry solution.

Contact Progent to Get Assistance from a RIM BlackBerry-Qualified Consultant
If you wish to ask Progent about consulting expertise for BlackBerry mobile wireless integration, phone 1-800-993-9400 or go to Contact Progent.