For small business network systems located within the state of Alaska, Progent's Microsoft certified technical team members can provide remote phone support and troubleshooting to resolve your computer network issues fast and affordably. Progent has acquired enterprise-level skills, sophisticated tools, and support databases to troubleshoot and fix network problems while avoiding the expense and time delays associated with onsite service dispatches. In case your Alaska organization is situated beyond the larger metro areas such as Anchorage, Juneau, or Fairbanks, your nearby network support options may be limited in technical capability, or not available during an emergency. This results in a network that is unusable or causing efficiency loss due to technical problems going unresolved for too long. Progent's group of network engineers average more than 10 years of real-world industry experience, in the trenches of IT support, performing a wide variety of technical projects for a diverse range of customers. This means you get not only the technical skills needed for the task, but an expert with proven methods for applying those skills to deliver cost effective network solutions.

Cisco Firepower NGFW Series Firewalls Integration Experts
Cisco's Firepower NGFWs Firewalls provide a major performance boost compared to Cisco's popular ASA 5500-X security appliances and include centralized management of modern security capabilities like application visibility, next-generation intrusion protection (NGIPS) with intelligent prioritization of risks, advanced malware protection, URL filtering, and sandboxing. Progent's Cisco-certified CCIE firewall consultants can help you to design and carry out an efficient migration to Firepower Series firewalls from from ASA 5500-X, ASA 5500, or PIX appliances and show you how to enhance Firepower firewalls with Cisco's cloud-based services to build and centrally manage network environments that span local offices, data centers, and cloud resources. For details about Cisco's Firepower line of Next Generation Firewalls (NGFWs), visit Cisco Firepower firewalls consulting expertise.

CISA-certified Cybersecurity Audit Consultants
The Certified Information Systems Auditor accreditation is a recognized achievement that indicates mastery in network security audit and control. Accredited by ANSI, the CISA accreditation requires that consultants pass a comprehensive test given by the ISACA international professional association. Progent can provide the services of a CISA-Certified network security audit consultant trained to assist businesses in the fields of information systems audit process, IT enforcement, systems and infrastructure ROI, information technology service delivery, protection of information resources, and disaster recovery preparedness.

Consulting for Managing and Monitoring the Endpoints of Your At-Home Workers
Progent can assist small and mid-size businesses to configure centralized remote endpoint management and monitoring solutions for maintaining devices used by telecommuters. To learn about ways Progent's consultants can assist you to manage and monitor the endpoints of your teleworkers, refer to consulting for managing the endpoints of your teleworkers.

Cost Benefits of Helpdesk Outsourcing and Co-sourcing Services
Progent's Helpdesk outsourcing and co-sourcing service programs allow companies to reduce costs, improve productivity, and adjust rapidly to sudden changes in business circumstances. Progent's Outsourced Help Desk services offer significant budgetary and productivity benefits in comparison to a Help Desk staffed by an in-house IT service team. The price for Level 1 support for Progent's Shared Help Desk service is typically under $18/user/month. For information about the advantages of Progent's Outsourced and Co-sourced Help Desk services, visit Progent's outsourced IT Call Desk benefits.

SharePoint 2019 Server Planning and Deployment Support
SharePoint Server 2019 offers much of the modern experience of cloud-hosted SharePoint Online, providing a transitional release that bridges the classic UI of SharePoint 2016 and the new SharePoint experience. Progent's Microsoft-certified SharePoint 2019 and SharePoint Online consultants offer economical online and onsite consulting, software development, and debugging services for businesses of all sizes who want to upgrade to SharePoint 2019 or SharePoint Online from prior releases of SharePoint. Progent can help you plan and execute an efficient migration to SharePoint 2019 on prem, SharePoint Online, or a hybrid network model that combines onsite and cloud-based components into a cohesive intranet system. To find out more, visit SharePoint 2019 Server and SharePoint Online services.

Business Intelligence Reporting Consulting
Progent?s BI reporting consultants can provide remote and on premises expertise to assist your organization with any facet of business intelligence reporting ranging from troubleshooting or enhancing reports to planning and deploying a comprehensive business intelligence environment. Progent's BI consultants can assist your company to support your existing BI system, assist you to migrate databases and applications from a legacy reporting platform to a current one, and provide custom online mentoring to meet your individual needs. Progent?s business reporting professionals can provide experience in all popular business analytics reporting and visualization tools such as the SQL Server business intelligence stack (SSIS, SSAS, and SSRS), Management Reporter/FRx, Office Access, Crystal Reports, Microsoft Power BI, Excel BI add-ins such as Power Pivot and Power View, and Report Designer.

ERP Consulting Expertise for SyteLine/Infor CloudSuite Industrial
Infor CloudSuite Industrial, formerly branded SyteLine, is an ERP platform that incorporates more than a quarter century of experience assisting manufacturing, distribution and service companies to manage supply chains and streamline key business processes in order to bring products to market quickly and adhere to customer schedules dependably. Progent offers the expertise of an ERP specialist with more than 20 years of background with the SyteLine/CloudSuite Industrial platform. Progent offers remote or onsite consulting that can range from occasional advice to solution design and project management. Sample consulting services available from Progent for CloudSuite Industrial/SyteLine include implementation, upgrades, business analysis, customization, Configure/Price/ Quote, web site integration, technical support, ETL, Microsoft 365 integration, training, and database administration. For more information, refer to SyteLine/Infor CloudSuite Industrial ERP Consulting Services.

365 Total Backup (formerly Altaro O365 Backup) for Microsoft 365 Data Protection and Disaster Recovery
Microsoft 365 provides simple archiving but does not have integrated support for crucial data protection capabilities such as Exchange backups or greater than 30-day point-in-time data recovery for OneDrive or SharePoint Online. Hornetsecurity's 365 Total Backup (formerly branded Altaro O365 Backup), delivers a feature-rich BDR solution for automatic backup and quick restoration of all your organization's Microsoft 365 mailboxes, Microsoft Teams Chats, SharePoint documents, OneDrive for Business files, and the contents of Windows-powered desktops and laptops. Progent is a certified Hornetsecurity/Altaro partner and offers ProSight Data Protection Services (DPS) 365 Total Backup to deliver comprehensive managed services for Hornetsecurity's 365 Total Backup product. ProSight DPS 365 Total Backup delivers an affordable backup-as-a-service (BaaS) solution that guards Microsoft 365 subscribers against data loss caused by human or software error, malevolent sabotage, and malware assaults such as ransomware. For details, visit ProSight DPS 365 Total Backup services for Microsoft 365.

Data Backup and Recovery Consulting Services
Progent's data backup consultants can provide consulting support for a broad range of utilities and services that deliver solutions for protecting Windows, Apple Mac, and Linux/UNIX physical and virtual servers and desktops plus laptops and smartphones. Progent can help you with all major backup products by providing services that include Altaro VM Backup consulting, Barracuda Backup and disaster recovery planning expertise, and DoubleTake/Carbonite solutions. Progent can also provide help with Acronis, MozyPro, Retrospect, Time Machine, Symantec Backup Exec, BackupAssist, HP Data Protector, and FLARs. For large organizations, Progent offers VMware Site Recovery Manager expertise. In addition, Progent's ProSight Data Protection Services (DPS) are offered to small and mid-sized organizations as a low cost and fully managed solution for reliable backup/disaster recovery (BDR).

Microsoft 365 Exchange Online Integration with On-premises Exchange
Microsoft supports transparent hybrid ecosystems that combine Office 365 and on-premises Exchange. This allows you to have specific mailboxes located at your physical datacenter and other mailboxes hosted by Office 365. Progent's Microsoft-certified Exchange consultants can assist your organization with any phase of designing, integrating and troubleshooting your hybrid Office 365/Exchange network. Progent's Exchange specialists can deliver as-needed support to help you through challenging technical problems and also offer comprehensive project management outsourcing to ensure your hybrid Office 365/Exchange initiative is completed on time and on budget. For details about Progent's consulting support for hybrid Office 365 and on-premises Exchange systems, see Office 365 integration solutions with on-premises Exchange.

Exchange 2010 Server Migration Consulting
Progent's Microsoft-certified Exchange Server 2010 consultants can assist your organization to maintain and troubleshoot your existing Exchange Server 2010 deployment or give you access to the expertise of seasoned Microsoft Exchange 2016 professionals and Office 365 Exchange Online specialists to help you determine the value of migrating to a modern version of Microsoft Exchange that delivers fast return on investment by increasing your workers' efficiency, cutting the expense of equipment and support, streamlining administration, and consolidating your vital communications technologies.

Collaborative Approach to Service and Technical Issue Escalation
Computer networks have become increasingly sophisticated. In addition, typical small office computer networks include software and hardware from many different manufactures. All this makes computer integration and support increasingly difficult. It is impossible for even the most experienced engineer to have in-depth knowledge in all aspects of computer technology, or extensive hands-on experience in the enormous range of hardware and software products, versions, and updates that small businesses incorporate in their information systems. Progent follows a team approach to computer consulting and relies on application specialists to bring in-depth knowledge when necessary to solve the most intractable problems efficiently, at the least expense to you.

Talk to a Progent Computer Consultant
To see how to contact a Progent computer consultant for online or on-premises support, call 1-800-993-9400 or visit Online Network Support.

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