Fast and Affordable Remote Troubleshooting for Akron Ohio Networks
Urgent Phone Consulting for Akron SystemsFor organizations in Akron Ohio, Progent offers online support for networks based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier consulting experts have provided remote support to companies in all 50 states in the United States. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified network specialists to solve challenging networking problems, as well as the services of CISSP-accredited security experts to handle advanced security architecture and troubleshooting issues.

Progent's online support engineers provide exceptional leverage due to the fact that they possess the real-world experience and have access to the sophisticated tools needed to solve the majority of network issues rapidly. Efficient support reduces immediate expenses since solutions require fewer billable minutes. Online help also avoids the expense of dispatching an engineer to your site. Your organization benefits additionally in incidental costs by minimizing or avoiding system outages and related losses resulting from business discontinuity, upset clients, idle workers, and distracted executives. Progent's advanced online consulting know-how is particularly helpful for organizations that are dependent on public clouds for vital infrastructure or applications like Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud, or where onsite tech support may not be an option.

Progent's billing model for remote help is structured to leverage your IT service dollar. Progent charges by the minute for phone assistance, so you are invoiced only for the services that you receive. In contrast to many remote support companies, Progent requires no service activation charge or minimum payments. Progent's one-minute billing unit and simple policy for billing save you from scenarios where quick fixes manage to end up as large bills. Progent's penchant for dealing with technical issues efficiently means your business spends less cash.

Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered an arsenal of customized tools and field-tested processes that allow the maximum level of effectiveness for online help and troubleshooting for computer networks of any size. Progent's remote service group can access your company's system remotely without compromising system security.

Progent's proven service database system stores extensive documentation for all support that Progent's customers have received. Progent's authorized engineers have the benefit of the records of assistance provided to every customer by every engineer. This history of issues and responses is stored as a quickly searchable support database that enables Progent's online technical professionals to share their experiences with the whole team to ensure that the value of Progent's support improves daily. Progent's high-level certifications and close associations with important vendors such as Cisco and Microsoft open up additional vast support databases and permit priority access to manufacturers' in-house product engineers so Progent's remote service specialists are able to come up with optimal resolutions in the least time.

Remote technical support services available from Progent to customers in Akron Ohio include:

ProSight Managed IT Services for Small and Medium Size Organizations
Progent provides a family of budget-friendly, subscription-based services intended to enable small and medium-size businesses to benefit from the same advanced IT solutions deployed by many of the world's leading enterprises. Progent's ProSight line of IT management outsourcing services addresses all critical aspects of modern networking including email protection, threat defense based on machine leaning, automated backup/recovery, infrastructure monitoring and management, virtual server hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Managed Service Packages: for Small to Mid-size Businesses
    Progent's ProSight Managed IT Service Packages make it feasible for small and mid-size companies to utilize Remote Monitoring and Management (RMM) solutions to achieve leading-edge network resilience. Progent takes care of the daily monitoring and management for you, so your network expands easily without becoming an obstacle. For a low and predictable monthly subscription, Progent's experienced IT team can be your dependable technology safety net. Basic packages include remote monitoring and management (RMM), cybersecurity, automatic monthly patching, and reporting. As your requirements grow, you can add low-cost subscriptions to best-in-class solutions such as SaaS M365/Google Workspace backup and restore, Multi-Factor Authentication, or WiFi management.
  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system operating at peak levels by tracking the state of critical computers that power your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your specified IT staff and your assigned Progent engineering consultant so any potential issues can be addressed before they can disrupt productivity. Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-based solution for managing your network, server, and desktop devices by offering an environment for streamlining common tedious tasks. These can include health checking, update management, automated remediation, endpoint setup, backup and recovery, anti-virus protection, remote access, built-in and custom scripts, resource inventory, endpoint status reports, and debugging support. When ProSight LAN Watch with NinjaOne RMM uncovers a serious issue, it sends an alert to your designated IT personnel and your assigned Progent consultant so that emerging issues can be taken care of before they interfere with your network. Find out more about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring consulting.
  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map, track, enhance and troubleshoot their networking hardware such as switches, firewalls, and access points plus servers, endpoints and other networked devices. Using state-of-the-art RMM technology, WAN Watch ensures that network diagrams are always current, copies and manages the configuration of almost all devices on your network, monitors performance, and sends alerts when problems are discovered. By automating tedious management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary tasks like making network diagrams, expanding your network, finding appliances that need important updates, or resolving performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing line of real-time management reporting plug-ins created to work with the top ticketing and network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize critical issues such as spotty support follow-through or machines with out-of-date AVs. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting improves network value, reduces management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has partnered with leading backup product vendors to produce ProSight Data Protection Services (DPS), a selection of management outsourcing plans that provide backup-as-a-service (BaaS). ProSight DPS products manage and track your data backup operations and enable non-disruptive backup and fast restoration of critical files, applications, system images, and VMs. ProSight DPS lets you protect against data loss resulting from hardware breakdown, natural calamities, fire, cyber attacks such as ransomware, human error, ill-intentioned employees, or application bugs. Managed services in the ProSight Data Protection Services portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent expert can help you to identify which of these managed backup services are most appropriate for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading information security companies to deliver web-based control and comprehensive security for all your email traffic. The powerful architecture of Email Guard combines cloud-based filtering with a local gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. The cloud filter acts as a preliminary barricade and blocks the vast majority of threats from making it to your network firewall. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage. Email Guard's onsite security gateway appliance provides a further layer of analysis for incoming email. For outgoing email, the local security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter. For more information, visit Email Guard spam and content filtering.

  • ProSight MFA with Duo: Identity Validation, Endpoint Remediation, and Secure Single Sign-on
    Progent's Duo authentication service plans incorporate Cisco's Duo technology to defend against compromised passwords by using two-factor authentication (2FA). Duo supports one-tap identity confirmation on Apple iOS, Google Android, and other out-of-band devices. With Duo 2FA, when you sign into a protected online account and give your password you are requested to confirm who you are on a device that only you possess and that is accessed using a different network channel. A wide selection of devices can be used for this second form of authentication including a smartphone or watch, a hardware token, a landline phone, etc. You can designate multiple validation devices. To find out more about ProSight Duo identity validation services, visit Cisco Duo MFA two-factor authentication services for access security.

  • ProSight Co-Managed Call Desk: Outsourced and Co-managed Help Center Services
    Progent's Co-managed Service Desk offers a smooth extension of your corporate network support resources. User access to the Help Desk, provision of technical assistance, issue escalation, trouble ticket generation and tracking, efficiency measurement, and maintenance of the support database are consistent regardless of whether incidents are resolved by your core support group, by Progent's team, or a mix of the two. You have unrestricted flexibility to extend or shrink your share of support work as circumstances demand. Progent takes care of initial deployment and provisioning of the professional services PSA software as well as workflow documentation, testing and training. To learn more about ProSight Shared Help Desk, see ProSight Shared Call Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior machine learning tools to defend endpoints as well as servers and VMs against modern malware attacks such as ransomware and file-less exploits, which easily escape legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a unified platform to automate the entire malware attack lifecycle including blocking, infiltration detection, containment, remediation, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services offer economical multi-layer security for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device management, and web filtering through leading-edge tools packaged within one agent accessible from a single control. Progent's security and virtualization consultants can assist you to design and configure a ProSight ESP deployment that addresses your company's specific requirements and that allows you prove compliance with legal and industry information security regulations. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require urgent attention. Progent can also help your company to set up and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.

  • Patch Management: Software/Firmware Update Management Services
    Progent's support services for patch management offer businesses of any size a flexible and cost-effective alternative for evaluating, testing, scheduling, implementing, and tracking updates to your dynamic IT system. In addition to maximizing the protection and functionality of your IT network, Progent's patch management services allow your in-house IT staff to concentrate on more strategic initiatives and tasks that derive maximum business value from your network. Learn more about Progent's software/firmware update management support services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the apps. Because the environment is virtualized, it can be ported easily to a different hosting solution without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and protect data related to your network infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSL certificates or warranties. By updating and organizing your network documentation, you can save as much as 50% of time wasted searching for vital information about your network. ProSight IT Asset Management features a centralized location for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether you're making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size businesses to obtain an unbiased evaluation of the health of their IT system. Based on a selection of the leading remote monitoring and management platforms in the industry, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits show you how closely the configuration of your essential infrastructure assets adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits such as a more manageable Active Directory (AD) system. Both also come with a year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with information security regulations, higher utilization of IT resources, quicker problem resolution, more reliable backup and restore, and less downtime. Learn more information about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a phone discussion with a Progent information assurance expert. The interview is designed to help assess your company's ability either to stop or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information about your existing security profile and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to create a cost-effective security and backup system that aligns with your company's needs. For details, visit Progent's ProSight Ransomware Preparedness Report.

Additional Support Services Offered by Progent
Progent offers the services of world-class remote consulting professionals for special information technology programs. Progent's charges for ongoing consulting tasks are set based on the level of expertise of the consultants required. Progent's experience with these special fields of information technology allows customers to complete major projects within budget and on schedule. Progent's project-based online engineering services include:

  • Call Center Expertise
    Progent's Call Center support alternatives for organizations with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Help Desk Call Center services, shared Help Desk services, and Help Desk process consulting. Progent's Standard Help Desk Services offer small organizations a comprehensive service desk solution that manages all facets of remote desktop technical support from service requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent offers help desk services at a substantial discount off Progent's normal desktop support rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to handle complex problems.

    Progent's Help Desk Co-management services make it possible for your IT organization to split the load for Help Desk services transparently between your IT team and Progent's nationwide pool of seasoned technical support technicians and subject matter experts. Progent's Help Desk Co-management service is a collaborative support solution built around the top professional services automation platform for handling end-user service requests, ticketing, responsibility, progress tracking, and reporting.

    Progent's Help Desk Call Center staff of veteran information technology experts provides your workers in Akron Ohio rapid communication with an efficient support group with years of experience delivering telephone-based help and online diagnostics for networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's charter is to give the Help Desk perception as a solid contributor to company performance, and Progent's aim is to fix and not simply annotate network problems.

  • Applications Support: Education, Customization, and Troubleshooting
    Progent's Applications Consulting Group provides phone-based professional engineering support and education in special business application fields including Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also offers expertise, custom development, and training for popular Microsoft business applications including CRM, Office Project, Office Word, and Microsoft 365 Excel. To find out more on Progent's expertise, custom programming, and training services, visit Progent's Applications Experts Group.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    System Center unifies and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of multi-OS environments that include Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consulting experts can provide advanced remote and onsite expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and configure a new deployment of System Center2, extend or tune an existing one, upgrade efficiently from a prior release of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent offers organizations in Akron Ohio online IT infrastructure monitoring by providing System Center Operations Manager consulting services. Progent can tune SCOM to suit your environment so that your IT maintenance is proactive and automated. By exposing potential issues before they evolve into downtime, automated monitoring can minimize stressful and costly information system crises. Progent can also assist with server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X networks, Windows networks, or systems powered by multiple OS platforms.
How Your Akron Company Can Contact Progent's Online Support Experts
To get in touch with Progent about emergency remote help with Microsoft Windows, macOS and OS X, or Linux networks, go to Progent's Emergency Remote Help, phone 1-800-993-9400, or go to Contact Progent. For companies and new ventures in Akron Ohio, Progent's phone-based network support specialists are ready to deliver effective and cost-effective system help the instant your organization needs it. More than 20 years of providing remote technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting skills and to fine tune remote connectivity technology to repair network problems quickly while avoiding the cost and lost productivity that comes with on-site service calls.

Even if your Akron office relies on a local independent consultant or maintains an in-house organization that know how to handle day-to-day computer issues, Progent's Microsoft certified consultants can provide a convenient and transparent remote expansion of your on-site resources in cases when your usual IT support personnel either don't have the bandwidth or the knowledge to resolve sudden network emergencies or particularly complicated integration projects.

Benefits of Progent's Network Help for Businesses in Akron Ohio
Progent's online network troubleshooting services enable your Akron company to enjoy the benefits of on-call, enterprise-level IT support without the expense of maintaining a full-time IT organization. Your information system will acquire greater business value by becoming increasingly reliable, efficient, and secure. Advantages to your company include:

  • Convenient remote expansion of your local IT resources
    For most offices in Akron Ohio, local network support providers, whether represented by freelance consultants or a full-time IT staff, can handle the majority of network issues. On the other hand, IT crises sometimes spring up when local support personnel are too busy or unavailable, and some trouble may involve IT products that is beyond the scope of your local support personnel. In these situations, Progent's online support professionals offer an easy, quick, and affordable way to supplement your regular help and to convey useful knowledge to improve your ability to handle downstream problems in-house.

  • Less Reliance on Freelance Service Providers
    For IT maintenance, smaller organizations often depend on individual freelance service providers. While freelance service people carry smaller internal costs than larger consulting companies and can afford to charge lower rates, they are sometimes overextended, making it impossible to respond quickly to urgent situations. If an independent consultant is occupied with another customer, ill, on a trip, or in training, the absence of backup personnel may force your business to wait for assistance during an emergency. As your business expands, system downtime and trouble with vital applications become more expensive. The money you thought you were conserving on a freelancer can be eaten up quickly by lost productivity. Progent offers a dependable source of backup service expertise to make sure your network is always up and running.

  • Create a Scalable Basis for Seamless Expansion
    Companies often start with an information architecture implemented on a shoestring budget. Without a strong infrastructure, slap-dash repairs often get thrown on top of a shaky foundation. When a network grows, stability and expandability problems can hinder the productivity of the business. Such poorly designed systems need proper assessment, intelligent strategic planning, and extensive IT knowledge to upgrade to a system architecture that can deliver the solid foundation to meet current business demands and simplify downstream expansion.

  • Interact with Solution Providers Rather Than Product Vendors
    Smaller businesses need advice and technical education to negotiate an ever more complicated array of product options available for accelerating business growth and enhancing productivity. These companies hardly need a computer consultant who is trying to resell a certain vendor's technology. IT support and product selling can lead to a scenario where the recommended solution is designed around a predetermined technology rather than the true requirements of a business. Progent avoids these conflicts of interest by offering just services rather than products. This enables Progent to match IT consulting with the real interests of clients.

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, breadth of IT expertise, refined support tools, and familiarity with corporate IT enable companies to escape the pitfalls of excessive reliance on smaller service organizations, individual freelance consultants, or limited in-house resources.

Progent adds value by offering:

How Does Our Company Begin Receiving Online Computer Help from Progent?
To initiate Progent's online help services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, go to Immediate Technical Support.

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