Expanding your remote workforce may have a major impact on network architecture, security/compliance, and company workflows. Progent has two decades of experience assisting businesses of all sizes to plan, configure, administer, optimize, and troubleshoot IT environments that support work-from-home employees. Progent can help your Akron organization to pick the appropriate tools and follow best practices in building and maintaining a secure virtual solution for teleworkers that facilitates collaboration and returns top business value. Progent can provide services that go from on demand expertise for getting you past occasional IT bottlenecks to full project management or co-management to help you successfully complete business-critical tasks.

Progent's consultants can help Akron, Ohio organizations to succeed with any aspect of creating a high-performing remote work ecosystem by delivering infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform customization and training, cloud connectivity, Call Desk outsourcing, data security, backup/restore solutions, and centralized management.

Help Desk Call Center Services for Teleworkers
A rapid, organization-wide switchover to a from-home workforce, which might be activated by a pandemic or as a component of a disaster recovery/business continuity preparedness plan, can overwhelm even a well-staffed internal Help Desk. Progent's Help Desk services allow businesses of any size to outsource or supplement their Support Desk by using Progent's remote Technical Response Center services.

  • Progent's Standard Call Center services utilize Progent's nationwide network of online IT support specialists along with world-class ticketing and follow-up technology to offer an affordable, advanced Call Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all aspects of online Level 1 PC support from service requests to ticket creation, desktop sharing, problem resolution, and reporting. A web-based User's Service Portal allows teleworkers to check or update their current trouble tickets, enter information, and append screen captures or attachments. Support services are provided at a substantial price reduction off Progent's ordinary Level 1 desktop service charges, and Progent makes available optional fast escalation to Level 2 and Level 3 support experts to deal with complex issues. To find out more, see Progent's Standard Helpdesk Services for small companies.
  • Progent's Help Desk Call Center Supplemental Service enables your company to expand your current Call Center staff by splitting responsibilities for Call Desk support services seamlessly between your regular IT support personnel and Progent's extensive team of desktop support technicians and subject matter experts. Progent's co-managed Call Center service is based on a co-sourcing support solution utilizing the leading PSA tool for handling service requests and trouble tickets, establishing ownership, tracking progress, and generating management reports. For details about how Progent's Call Desk Supplementation Services can help your business to provide world-class IT support to your at-home workforce, go to Progent's Call Desk supplementation Services.

Contact Progent for Telecommuter Support Services
To get in touch with Progent about creating and managing an efficient work-from-home environment for your Akron, Ohio business, phone 1-800-993-9400 or refer to Contact Progent.