UNIX, Linux, Sun Solaris, Mac OS X Phone-based Technical Support for

For small businesses located in Akron Ohio, Progent provides support for computer systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a combination of UNIX and Windows platforms. Progent has provided remote support to businesses in all 50 states in the U.S. (See Progent's customer recommendations). Progent also can furnish the expertise of Cisco CCIE-certified network specialists for complex infrastructure issues, as well as the assistance of CISA and CISM-certified security engineers to handle high-level security design and disaster recovery planning.

Progent's remote support engineers offer excellent leverage because they have the practical experience and the advanced tools to resolve most information system issues quickly. This reduces immediate costs because solutions take up a smaller number of billable consulting minutes. Online help also avoids the expense of dispatching an engineer to your office. Your organization benefits even more with indirect expenses by reducing or avoiding system downtime and associated costs due to business disruption, upset clients, unproductive workers, and distracted management.

Progent's billing model for online help is designed to stretch your network support dollar. Progent bills on a per-minute basis for phone consulting, so you are invoiced exclusively for the services that you receive. In contrast to many remote support organizations, Progent asks for no service activation fee or minimum fees. Progent's one-minute billing unit and simple policy for pricing avoid situations where quick fixes somehow end up as major invoices. Progent's penchant for dealing with technical issues efficiently results in your company spending less cash.

Progent's Online Support Technologies
Through years of experience, Progent has developed an array of customized technologies and field-tested processes that promote the highest degree of efficiency for remote technical support and repair for small company information systems. Progent provides secure Virtual Private Network support for gateways from a variety of popular sources such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Secure VPN access enables the engineers of Progent's online support team to access your environment without violating corporate security.

Progent's powerful service reporting application keeps comprehensive histories describing the service that Progent's clients have received. Progent's team consultants have access to the history of services rendered to each Progent customer by every engineer. This database of issues and fixes is structured as a conveniently exploitable support database that enables Progent's remote technical experts to communicate their knowledge with the whole team to ensure that the quality of Progent's technical support grows daily. Progent's advanced certifications and close relationships with major industry leaders such as Cisco and Microsoft make available additional extensive support databases and allow quick access to manufacturers' in-house engineering staff with the result that Progent's remote consulting experts can determine the most efficient solutions promptly.

Start Receiving Remote UNIX/Linux, Sun Solaris, or macOS and OS X Technical Support from Progent
To access Progent's remote services in Akron Ohio or to learn additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical requirement for IT help, visit Immediate Emergency Support.

Online Support Services Provided by Progent
Progent's phone-based technical service experts possess certified skills in an extensive set of technologies. This broad scope of technical skills permits Progent's consultants to tackle practically any crisis that may crop up in a small business network. Credentials held by Progent support experts in UNIX-family platforms include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications owned by Progent technical support consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional (CCSP), Voice Professional (CCVP), and Design Professional.

To help companies with multi-OS networks, Progent also provides access to engineers with advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager Engineers, CISSP network security specialists, and Information System Security Architecture Professional consultants.

Remote support services Offered by Progent to companies in Akron include:

• UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
  Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X phone-based support services address a wide spectrum of computer technology including system infrastructure, email systems, network and process security, UNIX/Linux and Windows integration, virtual server technologies for server economization and easy management, and migration from legacy applications to current MS Windows or Linux-powered solutions. Progent's team-oriented methodology for resolving network issues promotes fast escalation, when required, to consultants with task-relevant experience to tackle challenging scenarios. This accelerates repair of urgent problems, reduces lost productivity, and cuts service expense.

  Progent's UNIX and Linux support engineers can offer emergency remote help for resolving anomalies within UNIX, Linux, or Solaris systems based on popular variants of UNIX including:

  • Apple macOS and OS X
  • Solaris
  • IBM AIX Open UNIX
  • HP-UX
  • BSD
  • SCO
  • SGI/Irix
  Major Linux variants for which Progent offers expert support include:
  • RedHat Linux
  • SUSE Linux
  • Debian-GNU
  • Slackware

• Talk to a Cisco Certified Internetwork Expert for High-level Network Problem Solving
  The Cisco CCIE certification is the highest accreditation for network infrastructure professionals, and indicates a consultant's networking knowledge at the expert level. Cisco CCIEs know how to deal with the most difficult issues encountered in network design, integration, maintenance, security, and problem solving. CCIEs work closely with Cisco's internal support staff in analyzing anomalies with IOS Software network management tools and developing alternate approaches or identifying software patches. Cisco qualified CCIEs provide exceptional value because their depth of experience allows them to resolve the most difficult problems quickly. In many cases, less experienced consultants can struggle for many hours or even days with identical problems that a Cisco-qualified CCIE can fix in a few minutes. Few consulting firms make Cisco-qualified CCIEs available to help small and mid-size companies. Progent offers quick phone access to a Cisco authorized CCIE so you can receive timely help for severe network problems that are lowering business productivity but are beyond the experience of your local network maintenance resources. Progent's Cisco-qualified CCIE support experts can tie into your computer system by means of state-of-the-art on-line support tools in order to provide fast, secure, and economical analysis and repair. Progent's Cisco CCIEs offer consulting for all of Cisco's popular family of connectivity products including PIX 500 Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Modules, secure broadband and integrated services routers, Aironet wireless access points, Cisco Meraki cloud-managed access points, wired and wireless Voice systems, Catalyst switches, plus VPN technology.

• Certified Windows Support
  Progent's Microsoft-expert online support experts can deliver computer troubleshooting and IT assistance for all Microsoft server products. Progent is a Microsoft Partner and can provide your company the assistance of consulting engineers who can help your company with a wide variety of platform support services such as Windows Server 2022 solution design and migration consulting, Windows Server 2019 expertise, Windows Server 2016 migration support and cloud integration consulting, Windows Server 2012 R2 maintenance, Windows Server 2008 R2 upgrade (help, assistance, Microsoft Exchange 2019 planning and configuration, Microsoft Exchange Server 2016 migration, Exchange 2013 integration, Microsoft Exchange Server 2010 maintenance, SharePoint Server 2016 migration and hybrid integration expertise, SharePoint 2019 design and integration, Microsoft Teams expertise, Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server management and Office Communications Server troubleshooting, Microsoft Forefront TMG 2010 management and ISA Server maintenance, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, SQL Server 2016 migration and development, and SQL Server 2014 support, Systems Center Operations Manager network monitoring, Project Server training, Small Business Server 2011 support, and Windows Essentials cloud integration.

  Progent also can deliver a full array of online desktop support and troubleshooting services such as Windows 11 migration help and planning and implementing Microsoft 365 cloud solutions for Windows workstations.

• CISM and CISSP Certified Network Security Engineers
  Progent's accredited CISSP, ISSAP, and CISM network security engineers offer a range of system protection solutions that can bolster the defenses of your UNIX/Linux, Solaris, Mac or Microsoft Windows network against attacks or help your business to clean up rapidly after a serious breach. Security consulting services available from Progent cover in depth security evaluation utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Hydra; rapid recovery from malicious attacks; configuring firewalls; designing secure mechanisms for remote and mobile connectivity; guarding your email system from spam and DHA attacks; and offering 24x7 network monitoring.

• Hybrid Cloud Integration
  Progent offers expert remote support to help businesses of all sizes connect their networks with popular public clouds including Azure and Amazon Web Services. Progent can assist your IT team to plan and administer cost-effective environments that can include Windows and Linux operating systems and apps in both cloud-based systems or in hybrid network models that utilize physical IT assets along with cloud services. To help you to integrate public cloud services with physical datacenters, Progent offers a variety of public cloud integration services that include Microsoft 365 integration with on-premises Exchange, Azure hybrid cloud solutions, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has more than two decades of experience providing high-level consulting expertise online, and Progent can make sure you complete your cloud integration projects on schedule and within your budget.

• Help Desk Call Center Support
  Progent's Help Desk Call Center programs for small businesses with networks that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk services, and Help Desk consulting. Progent's Standard Help Desk Call Center support services are ideal for smaller organizations who lack the budget to assemble and manage an in-house Call Center but who need fast access to a reliable Help Desk with professional telephone support as well as the available expertise to escalate complex problems to high-level engineers.

  Progent's Co-managed Help Desk services allow your IT organization to share the load for Help Desk services transparently between your in-house IT staff and Progent's large roster of seasoned technical support engineers and subject matter experts. Progent's Help Desk Co-management service is an advanced support solution built around the top professional services automation platform for handling end-user service requests, ticket lifecycle, accountability, status tracking, and metrics.

  Progent's Help Desk consulting expertise can assist you in creating an effective new Call Center or enhancing your current organization, evaluating or modifying Help Desk Call Center software products to meet the unique demands of your corporation, or providing occasional phone support personnel to work with your in-house Help Desk group during unusually busy events such as software transitions, major upgrades, or rolling out brand new applications.

  Progent's Call Center team of experienced information technology experts gives your clients in Akron Ohio immediate communication with a dependable technical support resource with extensive background providing phone help and online diagnostics for networks that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to earn the Help Desk the reputation as a crucial enabler of company success, and Progent's policy is to solve rather than simply track network problems.

• Applications Services: Education, Development, and Integration
  Progent's Applications Consulting Team can supply online and in-depth consulting expertise and training in key application fields such as ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also offers consulting, custom programming, and training for familiar Microsoft applications including Microsoft CRM, Microsoft Project, Microsoft Office Word, and MS Excel. For more information concerning Progent's consulting, programming, and education services for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Team.

  Progent's Apple Mac professionals can support the imaginative facets of Mac systems by offering remote help services and training in imaging, sound, and video. Progent's consultants offer assistance in a variety of Apple Mac creative tools including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and After Effects. Progent's Mac experts can also assist you with common procedures such as capturing or digitizing audio/video or putting together an audio/video post production facility.

  Online Network Monitoring Support
  Progent can provide companies in Akron Ohio remote network and server monitoring support based on Microsoft Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to accommodate your business so your IT maintenance is proactive and automated. By uncovering possible problems before they grow into crashes, system monitoring can minimize inconvenient and expensive network failures. Progent can also use system monitoring products like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft systems, or networks powered by a combination of operating systems.

Ohio State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Ohio.