Akron Consulting Experts for IT Support Firms

Progent's Consulting, Help Desk, and Ticketing for IT Service Providers in Akron
Progent's consulting support for IT service organizations in Akron Ohio enables you to offer your customers Progent's consulting and Help Desk support using your company's brand as a transparent extension of your regular IT services team. This can ease the way for you to add to your revenue, flesh out your service portfolio, satisfy your customers, and increase your profits.

Progent's nationwide team of network engineers, PC support specialists, network admins, and data security professionals have acted as seamless adjuncts to the IT staffs of some of the country's largest IT service businesses. Progent's range of expertise allows you to add to the scope of your IT service practice, and Progent's close integration with your support team lets you strengthen and protect your company's brand.

Progent is a network support firm with two decades of background delivering online expertise to small and mid-size companies. Progent is a Microsoft Certified Partner and has one of the biggest groups of Cisco-certified CCIE network infrastructure engineers of any independent IT support firm in the world. Progent has provided remote IT assistance and consulting to clients in every state in the U.S. (Check out testimonials from Progent's clients.)

Using Progent's Support Services Under Your Branding
Progent's consulting program for network service providers offers transparent resale to your customers of world-class services. Progent invoices you directly and works under your direction to deliver your customers support services under your brand. Also, Progent has an affordable Off-hours Support Service for customers who require access to 24x7 technical support.

Help Desk and Ticketing for IT Service Providers
Ticketing systems are the heart of an efficient IT Call Center. But modern ticketing platforms are not only costly to acquire and staff, but also challenging to set up and manage. Small or niche IT service firms rarely have the necessary resources. Progent's Help Desk and ticketing solution gives IT service organizations an economical way to keep their company branding while delivering their clients world-class desktop support services built around an advanced ticketing system and supplemented by rapid escalation to top-tier experts.

Key Features of Progent's Help Desk and Ticketing Solution for IT Service Providers
Progent's Call Center and ticketing program for IT support companies takes advantage of Progent's investments in advanced ticketing software, an online desktop services staff, and a network of geographically distributed subject matter experts. You can utilize Progent's ticketing platform exclusively or Progent can set up data interchange with your current ticketing system. The features offered with Progent's Call Center and ticketing program enable your IT service firm to expand your physical and virtual support workload, the diversity of technical issues your firm can take on, the number of locations you can service, and your hours of availability.

Important features of Progent's Service Desk and ticketing solution for IT support companies include:

• Progent's remote desktop service staff provides Level 1 end user help with 1-hour SLA to commence work during normal work hours.
• Normal service hours are 5am to 7pm Pacific Standard Time (PST), five days per week.
• Extended support is offered at additional cost.
• Optional on-premises service in major metros is available throughout the country at additional cost.
• You have full control of your customers and invoicing.
• Your customers enter incident reports through your own branded web portal, an 800 number, or by sending a request to your designated mailbox.
• Each customer request automatically becomes an open request in the ticket system.
• Tickets can be tracked and updated remotely until resolution.
• Optional escalation of Level 2 and Level 3 issues to Progent's or to your subject matter experts.

Progent's Consulting Expertise for Network Service Organizations
Progent's consulting expertise for network service providers allows your support team to act as a sole source for virtually all technical expertise your clients may require. You can grow your staff and strategic IT skills at your own pace without being forced to decline opportunities owing to a lack of in-house expertise or a shortage of bandwidth.

Important features of Progent's Reseller Program for Network Service Firms include:

• Transparent Support: Progent acts as a seamless extension of your internal IT service team, under your management, and invoices you rather than your customer.
• Granular Billing: Progent charges by the minute to reign in costs.
• Extensive Service Documentation: Progent uses an advanced service documentation system to ensure that all services delivered are fully described. This allows your IT support organization to transfer account responsibilities to in-house personnel once you have enough people and relevant skill sets.

• Safely Grow Your IT Support Practice: You can quickly and efficiently accept more jobs beyond your core fields of expertise and open new territories without the risks associated with increasing your head count too rapidly.
• Strengthen Your Brand: You can solidify your mind share as a full-spectrum network support provider by delivering more services to more customers under your own brand.
• Flesh Out Your Services Portfolio: Progent offers world-class support in a broad array of technologies and can be a dependable resource for growing your IT support business.
• Fast Problem Escalation: Thanks to a large roster of high-level consultants ready to help, Progent can escalate quickly from Tier 1 to Tier 3 services so even the toughest problems can be handled fast.
• Keep Your Clients Satisfied: Happy clients are loyal. By teaming with Progent, you can continue making your customers successful without ever requiring clients to look for expertise from your competitors.
• Online Technical Support Experts: For 20 years, Progent has provided remote network support ranging from Help Desk support to advanced consulting. Efficient remote support cuts costs and produces fast solutions.
• Top Certifications: Progent's engineers have earned top certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other technology leaders. Progent's security and compliance experts hold advanced certifications including CISSP-ISSAP, CISA, and CRISC. Find out more details about Progent's certifications.

Progent's Areas of Expertise for Akron, Ohio Organizations
Progent's veteran roster of certified consultants can provide Akron, Ohio organizations a broad array of online consulting and troubleshooting expertise. Areas of expertise covered under Progent's reseller program for network service providers include:

Find Out More About Progent's Consulting Support for IT Service Firms in Akron, Ohio
To learn additional information about Progent's reseller program for IT service firms in Akron, Ohio, call 1-800-993-9400 or visit Contact Progent.