Besides providing rapid access to guidance from top-tier network professionals and subject matter experts to assist Akron, Ohio organizations to resolve discrete technical problems or strategic projects, Progent can provide short-term staff augmentation to deal with more generalized services like PC support, network management, and Help Desk services. On-demand staffing can help businesses to respond to planned or unexpected peaks in demand for network services, which may result from situations such as mergers and acquisitions, data center relocation, technology upgrades, business process changes like telecommuting, disaster response, seasonal variations, or regulatory mandates. Temporary supplemental staffing can also cover gaps caused by the absence of in-house staff members due to vacations, health issues, termination, etc.

Advantages of Progent's Short-Term Staffing Program
Progent's short-term staff augmentation services offer organizations the ability to react to increases in demand for network services without dealing with the costs and hassle associated with identifying and hiring appropriate technical help and without the burden of adding to your in-house staff size.

Key aspects of Progent's short-term staff augmentation services include:

  • Rapid access to reliable IT professionals
  • Easy engagement, cessation, and resumption of services
  • Seamless augmentation of your in-house network support team
  • Full documentation of services delivered
  • Optional escalation from Tier 1 up to Tier 3 support so even the toughest issues can be handled fast
  • Strong working relationship with a world-class, full-spectrum source for network support
Progent's Shared Center Service
Progent's co-managed Help Desk service is a proven on-going staff augmentation alternative that enables IT organizations to share the work of Call Center support seamlessly between their full-time IT staff and Progent's nationwide team of technical support experts. Acting as a seamless extension of your full-time Help Desk, Progent's shared Help Desk Call Center service is a collaborative support alternative based on by the industry's leading group professional services (PSA) platform for managing, service requests, ticketing, assigning ownership, monitoring progress, and producing documentation.

Why Choose Progent?
Progent has two decades of experience delivering online and onsite IT services for businesses across the U.S. Progent's IT experts have earned top certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other technology leaders. Progent's cybersecurity experts hold top certifications including ISSAP, CISM, and GIAC. Learn more about Progent's technology certifications.

Progent's Areas of Expertise for Akron, Ohio Businesses
Progent's nationwide team of certified consultants can deliver Akron, Ohio businesses a wide array of online technical guidance and troubleshooting expertise. Practice areas covered under Progent's reseller program for IT service providers include:

Contact Progent for Short-Term IT Staffing for Akron, Ohio Companies
To learn more about Progent's temporary staffing services for Akron, Ohio businesses, call 800-993-9400 or visit Contact Progent.