Mobile Solutions

Consulting Support Services for BlackBerry Environments
BlackBerry wireless PDAs were at one time one of the most successful products for achieving anytime-anywhere access to messaging, scheduling, web programs, and other vital business data. Progent offers Akron, Ohio companies support from BlackBerry-premier professionals who can assist organizations to manage existing BlackBerry environments or migrate smoothly to a modern mobile platform.

As the complexity of small company IT technology has increased, and as the need for world-class protection, reliability, and disaster recovery has grown to be the norm for businesses of any size, successful integration and maintenance of RIM BlackBerry solutions has become increasingly difficult. To address issues such as data protection, disaster recovery, and synchronization of BlackBerry PDAs with a variety of email servers and corporate databases, small businesses frequently turn to external consulting firms who specialize in RIM BlackBerry installation and maintenance.

Progent can provide the expertise of BlackBerry-premier consultants who can help small businesses to design, manage, and troubleshoot BlackBerry solutions economically and effectively, eliminating the need for an internal BlackBerry technology specialist and reducing the cost and hassle of supporting mobile workers. Progent's BlackBerry technology specialists have extensive backgrounds cooperating with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISSP and CISM-certified network security specialists. This breadth of experience, combined with Progent's proven online service delivery model, provides small companies an affordable solution for incorporating BlackBerry products productively into their information system.

Progent's consultants can help you with SQL Server 2019 integration consulting, SQL Server 2016 migration and management support, and Microsoft Exchange Server setup so that your database and email systems operate efficiently with BlackBerry BES Server. Progent can also help you to migrate from older releases of BlackBerry and Microsoft software, set up easy-to-use administration tools to help you monitor and control BlackBerry devices throughout your business, recommend security policies that are right for your company, customize mobile software, and make sure that your IT network architecture is appropriately designed to handle your BlackBerry clients. In addition, Progent's business continuity specialists can help make sure that your BlackBerry data is included in your scheduled backup processes so that it can be restored rapidly and thoroughly.

Ohio State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Ohio.

Consulting Help for BlackBerry Enterprise Server (BES)
BlackBerry Enterprise Server streamlines management and support of RIM BlackBerry devices, providing a single platform for controlling key tasks such as device installation, updates, and retirement and also providing a strong infrastructure for data protection and fault tolerance. BlackBerry Enterprise Server supports seamless integration between Exchange Server, Novell GroupWise, or Domino email servers and BlackBerry handsets and supports over-the-air synchronization.

BlackBerry BES Server offers a variety of security capabilities starting with advanced data encryption of messages sent between a BlackBerry device and BlackBerry Enterprise Server based on Advanced Encryption Standard (AES) or Triple Data Encryption Standard. BlackBerry BES Server also allows great versatility in selecting levels of security to match the specific needs of your company's environment. Progent's BlackBerry certified consultants can help you to choose advanced security features and enable them wirelessly. Samples of these over-the-air selectable security features are:

• Disable a BlackBerry device
• Erase data from a lost device
• Disable Bluetooth
• Enable internal defenses against malicious attacks

BlackBerry BES Server also offers flexibility in determining mechanisms to prevent users from loading or executing unsecure or unauthorized applications. Progent can help you to select blocking processes like:

• List precisely what applications are permitted on the device
• Prevent third-party programs from using non-volatile memory on the BlackBerry smartphone
• Select which resources third-party software can use on the BlackBerry device
• Limit the kinds of connections external programs running on the device can establish
• Prevent all external programs from being loaded or run on the smartphone

Some Ways That Progent Can Assist You to Maintain and Troubleshoot Your BlackBerry Environment
Progent can provide a seasoned BlackBerry support who has earned accreditations from RIM in all major facets of BlackBerry technology. Progent's BlackBerry consulting services span areas from resolving synchronization issues to designing wireless productivity solutions based on BlackBerry Enterprise Server. These RIM BlackBerry credentials and their respective practice areas include:

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator offers advanced knowledge for deploying, managing, monitoring, and troubleshooting one or several BlackBerry BES Servers in an email system powered by Microsoft Exchange Server. Progent's BlackBerry-certified consultant offers expertise in important areas associated with BlackBerry management including the BlackBerry Enterprise Solution, Windows permissions, email architecture, Microsoft Outlook, firewalls, proxy servers, MAPI, and IT policies. Progent can assist you to install and remove BlackBerry device users on Exchange Server and Active Directory, configure, monitor, and manage BlackBerry Enterprise Server, administer BlackBerry devices and client accounts, back up and support storage groups, configure permissions, install the MDS and Instant Messaging, implement push and pull access control lists, control Exchange data flow, generate, edit, and apply wireless LAN and VPN configuration sets, implement SNMP traps for alerts, and generate reports to summarize SNMP data.

Progent's BlackBerry-certified consultant can help you with your BlackBerry technology in a number of settings that can include Microsoft Windows 2K, 2003 or 2008 Servers, Microsoft Windows XP, Windows Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to use utilities like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
Progent offers the support of a BlackBerry Certified Solution Designer to assist your business to design, install, test, troubleshoot, and document a wireless environment based on the combination of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Microsoft Active Directory. Progent's high-level consulting support services for BlackBerry technology include business and technology requirements assessment, system architecture, installation planning and execution, performance optimization, configuration of a fault-tolerant architecture, data backup and disaster recovery planning, and system-wide security engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to define your technical objectives and to design a mobile wireless system that meets your information technology budget and supports your business plans. Progent can explain the implications of your operational processes on the configuration of a BlackBerry Enterprise Solution, assess your existing network architecture's ability to accommodate a BlackBerry Enterprise Server, help your organization to decide which administration approach and physical components meet your needs, and evaluate your messaging system configuration. Progent can also help you understand the performance impact that the BlackBerry Enterprise Server, Microsoft SQL Server, and Exchange Server have on each other so you can make smart decisions about options for software editions, server hardware and mass storage, network design, and application set up.

To optimize network protection, Progent's BlackBerry consultant can assist you to select and configure appropriate security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISSP and CISM-premier security specialists to run company-wide security vulnerability and compliance testing and suggest enhancements to accommodate your BlackBerry solution.

Call or Email Progent to Get Help from a RIM BlackBerry-Certified Expert
If you wish to get in touch with Progent about technical support for BlackBerry mobile wireless technology, call 1-800-993-9400 or visit Contact Progent.