Fast and Affordable Online Help for Adelaide South Australia Computer Networks
Immediate Phone Consulting for Adelaide NetworksFor businesses in Adelaide South Australia, Progent offers remote support for computer systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have provided online support to companies in all 50 states in the United States. (Check out testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-certified engineers to solve complex networking problems, plus the assistance of CISA and CISSP-accredited cybersecurity experts to handle high-level security architecture and diagnostic jobs.

Progent's remote support engineers offer excellent leverage because they possess the real-world background and have access to the advanced technology required to resolve most network problems rapidly. This lowers direct costs because solutions use up minimal billable consulting minutes. Online support also avoids the expense of sending a consultant to your site. Your organization benefits even more with incidental costs by minimizing or eliminating network outages and related losses stemming from business disruption, upset clients, idle employees, and distracted executives. Progent's advanced remote consulting expertise is particularly helpful for organizations that depend on public clouds for vital infrastructure or software such as Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises tech support may not be an option.

Progent's pricing policy for online support is designed to stretch your IT service investment. Progent charges by the minute for phone consulting, so you are invoiced only for the services that you receive. Unlike typical remote support firms, Progent imposes no service activation charge or minimum payments. Progent's one-minute billing unit and simple policy for billing avoid situations where quick solutions somehow end up as large bills. Progent's penchant for handling problems quickly means your business saves money.

Progent's Remote Consulting and Technical Support Services
Over the years, Progent has refined an arsenal of optimized technologies and field-tested methodologies which ensure the highest degree of efficiency for remote consulting and troubleshooting for IT systems of any size. Progent's online support team can interface to your company's environment without violating network security.

Progent's powerful technical support reporting application stores detailed records for the support that Progent's customers have received. Progent's staff consultants have the benefit of the history of assistance provided to every Progent client by any engineer. This history of trouble tickets and fixes is organized as a conveniently searchable support database that allows Progent's remote technical engineers to communicate their experiences with the whole team to ensure that the effectiveness of Progent's support grows daily. Progent's extensive list of certifications and close associations with important vendors including Cisco and Microsoft open up additional massive technical support databases and allow quick access to vendors' internal support staff with the result that Progent's remote consulting experts can arrive at optimal resolutions quickly.

Remote technical support services offered by Progent to companies in Adelaide South Australia include:

Progent's ProSight Subscription-based Services for Small and Medium Size Businesses
Progent provides a family of affordable, subscription-based services designed to enable small and mid-size organizations to benefit from the same cutting-edge IT solutions deployed by some of the industry's leading corporations. The ProSight portfolio of network management outsourcing services covers all key areas of information technology including email content filtering, security and compliance, automated backup and disaster recovery, network infrastructure health monitoring, VM hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Managed Service Plans: for Small to Mid-size Businesses
    Progent's ProSight Managed IT Service Packages make it realistic for small and mid-size businesses to utilize Remote Monitoring and Management (RMM) technology to create advanced IT resilience. Progent handles the necessary monitoring and management for you, so your system expands readily without holding you back. For an affordable and predictable monthly price, Progent's full-service IT team can be your dependable technology safety net. Basic packages include remote monitoring and management, security, monthly patching, and reporting. As your needs grow, you can add low-cost subscriptions to best-of-breed options such as SaaS M365/Google Workspace backup and restore, Multi-Factor Authentication (MFA), or WiFi management.
  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint monitoring service that uses advanced remote monitoring and management (RMM) technology to keep your IT system running efficiently by tracking the state of critical computers that power your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your designated IT management staff and your assigned Progent engineering consultant so that any looming problems can be addressed before they can impact your network. Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-based solution for monitoring and managing your network, server, and desktop devices by offering an environment for performing common time-consuming jobs. These can include health checking, update management, automated repairs, endpoint configuration, backup and recovery, anti-virus protection, secure remote access, standard and custom scripts, asset inventory, endpoint status reporting, and debugging support. If ProSight LAN Watch with NinjaOne RMM spots a serious issue, it transmits an alert to your designated IT management personnel and your assigned Progent consultant so that potential issues can be fixed before they impact productivity. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring consulting.
  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map, track, enhance and troubleshoot their connectivity hardware such as switches, firewalls, and load balancers plus servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are always current, copies and displays the configuration information of almost all devices connected to your network, tracks performance, and generates alerts when potential issues are discovered. By automating complex management and troubleshooting activities, ProSight WAN Watch can cut hours off common tasks like network mapping, expanding your network, locating devices that require critical updates, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch infrastructure management services.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding suite of in-depth reporting tools created to integrate with the top ticketing and network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize key issues such as spotty support follow-up or machines with out-of-date AVs. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves network value, lowers management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has worked with advanced backup product vendors to create ProSight Data Protection Services (DPS), a family of subscription-based offerings that deliver backup-as-a-service. ProSight DPS services automate and track your backup processes and allow non-disruptive backup and fast recovery of critical files, applications, system images, and virtual machines. ProSight DPS helps your business avoid data loss resulting from hardware failures, natural disasters, fire, cyber attacks such as ransomware, human mistakes, malicious insiders, or application glitches. Managed backup services in the ProSight Data Protection Services selection include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent expert can assist you to identify which of these fully managed services are best suited for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top information security vendors to deliver centralized management and comprehensive security for your inbound and outbound email. The powerful architecture of Email Guard managed service integrates a Cloud Protection Layer with a local gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from making it to your security perimeter. This reduces your vulnerability to external attacks and conserves network bandwidth and storage space. Email Guard's onsite security gateway device provides a deeper layer of analysis for inbound email. For outbound email, the onsite security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight MFA with Duo: Access Security, Endpoint Remediation, and Secure Single Sign-on
    Progent's Duo MFA service plans incorporate Cisco's Duo technology to defend against stolen passwords through the use of two-factor authentication. Duo enables one-tap identity verification with Apple iOS, Google Android, and other personal devices. With Duo 2FA, when you sign into a secured online account and enter your password you are asked to confirm who you are on a unit that only you have and that uses a different ("out-of-band") network channel. A broad range of out-of-band devices can be used for this added form of ID validation including an iPhone or Android or watch, a hardware/software token, a landline phone, etc. You may designate multiple validation devices. To find out more about ProSight Duo two-factor identity validation services, refer to Duo MFA two-factor authentication services for access security.

  • ProSight Co-Managed Help Desk: Outsourced and Shared Call Desk Services
    Progent's Shared Help Desk Service provides a smooth extension of your corporate support group. End user interaction with the Help Desk, provision of support, escalation, ticket generation and tracking, efficiency measurement, and management of the service database are consistent regardless of whether issues are resolved by your core network support organization, by Progent's team, or by a combination. You have unrestricted flexibility to extend or reduce your share of technical support work as needed. Progent takes care of startup deployment and onboarding of the professional services automation software as well as documentation, validation and education. For details about ProSight Shared Help Desk, refer to ProSight Shared Call Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that incorporates SentinelOne's cutting edge behavior-based machine learning technology to guard endpoints and physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely get by legacy signature-based anti-virus products. ProSight Active Security Monitoring protects local and cloud resources and provides a single platform to manage the complete malware attack lifecycle including filtering, infiltration detection, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer security for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device control, and web filtering via cutting-edge tools incorporated within one agent managed from a single console. Progent's security and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that addresses your organization's specific requirements and that helps you prove compliance with legal and industry information protection regulations. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require urgent attention. Progent's consultants can also help your company to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's managed services for software and firmware patch management offer businesses of all sizes a versatile and cost-effective alternative for assessing, validating, scheduling, implementing, and tracking updates to your dynamic information network. In addition to maximizing the security and reliability of your IT network, Progent's patch management services allow your in-house IT staff to concentrate on line-of-business initiatives and tasks that deliver maximum business value from your network. Find out more about Progent's patch management support services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host set up and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the applications. Since the system is virtualized, it can be ported easily to a different hardware solution without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and safeguard data related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be warned about impending expirations of SSL certificates or warranties. By updating and managing your IT documentation, you can eliminate up to 50% of time thrown away looking for vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether you're planning improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size organizations to obtain an objective assessment of the health of their information system. Based on some of the leading remote monitoring and management tools in the industry, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits show you how closely the deployment of your core infrastructure assets conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a cleaner Active Directory environment. Both also include one year of cutting-edge remote network monitoring and management. Benefits can include easier network management, improved compliance with information security standards, more efficient utilization of network resources, faster troubleshooting, more reliable backup and recovery, and less downtime. Read more information about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a phone interview with a Progent information assurance consultant. The fact-finding interview is intended to help assess your company's ability to block or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information concerning your existing antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to create an efficient AV and backup system that meets your company's requirements. For details, visit Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Services Available from Progent
Progent offers the skills of seasoned remote consulting professionals for special information technology programs. Progent's rates for longer-term consulting projects are determined according to the level of expertise of the engineers required. Progent's experience with these special fields of computer technology allows customers to execute major initiatives economically and on schedule. Progent's project-based remote consulting services include:

  • Help Desk Call Center Support
    Progent's Help Desk Call Center service options for organizations with networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Call Center services, shared Helpdesk services, and Helpdesk process consulting. Progent's Standard Help Desk Services offer smaller organizations an end-to-end service desk solution that handles all facets of online Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers call desk services at a substantial discount from Progent's normal desktop support rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to handle complex problems.

    Progent's shared Help Desk services make it possible for your IT organization to split responsibilities for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of veteran desktop support engineers and matter experts (SMEs). Progent's Help Desk sharing service is an advanced service desk solution built around the leading professional services automation (PSA) platform for managing service requests, ticketing, accountability, status tracking, and metrics.

    Progent's Call Center staff of experienced information technology consultants offers your customers in Adelaide South Australia quick assistance from an efficient support group with substantial experience delivering telephone-based support and remote troubleshooting for computer environments based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's focus is to give the Call Center the reputation as a key enabler of business performance, and Progent's goal is to resolve and not simply annotate network issues.

  • Business Applications Services: Education, Custom Programming, and Problem Solving
    Progent's Applications Consulting Team can supply phone-based professional engineering support and training in specific application areas that include ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can provide consulting, customization, and education for Microsoft business applications including Microsoft CRM, Office Project, Microsoft 365 Word, and Office Excel. To find out more information concerning Progent's consulting, custom development, and training services, go to Progent's Applications Experts Team.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center centralizes and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of heterogeneous networks that incorporate various Linux distributions, Hyper-V and VMware; and expanded cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consultants offer world-class online and onsite expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to design and configure a new implementation of System Center2, extend or optimize an existing one, upgrade smoothly from a prior release of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent can deliver companies in Adelaide South Australia remote hybrid network monitoring by providing System Center Operations Manager (SCOM) consulting. Progent can tune SCOM to accommodate your environment so that your IT maintenance is proactive rather than reactive. By uncovering potential trouble spots before they evolve into downtime, remote monitoring can minimize disruptive and costly network failures. Progent can also utilize network monitoring utilities like Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft Windows networks, or environments based on a mix of OS platforms.
How Your Adelaide Business Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about emergency remote support with Windows, macOS and OS X, or Linux environments, visit Progent's Nationwide Online Support, phone 1-800-993-9400, or see Contact Progent. For companies and startups in Adelaide South Australia, Progent's phone-based network support engineers are ready to deliver professional and economical IT support the moment your organization has to have it. More than two decades of offering remote technical assistance has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting capability and to refine remote access technology to repair network problems quickly while eliminating the expense and lost time associated with in-person support visits.

Even if your Adelaide business works with a local independent support technician or maintains a full time IT staff that know how to deal with ordinary computer problems, Progent's Microsoft certified engineers can provide a convenient and transparent remote expansion of your local resources in cases when your usual service personnel either don't have the availability or the experience to handle unexpected network crises or especially challenging integration projects.

Features of Progent's Remote Computer Support for Adelaide South Australia
Progent's online support, Internet-based repair, network security expertise, and network administration services offer businesses in Adelaide South Australia unparalleled leverage for your IT budget. Whether you require occasional telephone support and remote network repair or ongoing Help Desk call center services and system administration, Progent's professionals can provide your organization enterprise-level IT support while permitting you to avoid the expense and administration overhead of running a large internal IT staff. Highlights of Progent's National Remote Support services include:

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, breadth of IT background, fine tuned support tools, and familiarity with enterprise networking enable businesses to escape the limitations of excessive dependence on smaller service organizations, individual freelance consultants, or over-stretched in-house IT help.

Progent stands out by providing:

  • Proven Methodology
    Progent's staff of Microsoft and Cisco Certified consultants average more than ten years of real-world industry experience, at the front lines of IT service, executing a broad variety of technical projects for a large array of customers. Each Progent support professional shares a proven collection of personal best practices which are combined into shared leading practices training that Progent instills in its consulting team. This means that you get not just expert technical help, but also a consultant with proven approaches for using technical knowledge to solve actual IT problems rapidly.

  • Value Pricing
    Progent's pricing policy is to charge for phone service and in-person help by the minute. Consequently, you are invoiced only for delivered support. Progent does not demand a higher rate for off-hours or priority service, and within California or in areas where Progent provides on-site service, Progent does not charge for travel except for urgent support where on-site time is less than 4 hours. In addition, Progent imposes no startup charge and asks no monthly commitment for support services delivered during normal working hours. Many service organizations impose large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity does away with large invoices for quick fixes so you will not be tempted to allow simple problems to stay unaddressed.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By teaching customers to resolve technical issues that are within their comfort zone, Progent can focus on offering hard-to-find skills where Progent faces little competition. Businesses who utilize familiar independent consultants or who maintain internal support personnel benefit when Progent transfers knowledge about new technology and tested processes to make their IT environments more reliable, protected, and productive.

  • Remote Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only consulting firms to provide round-the-clock remote tracking services powered by Microsoft Operations Manager. MS System Center Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By anticipating possible issues before they cause downtime, system monitoring can keep your IT network from stressful and expensive availability losses.
How Does Our Company Start Getting Online Computer Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, go to Immediate Network Support.

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