Expanding your remote workforce can have a major impact on IT architecture, security, and company processes. Progent has 20 years of background assisting SMBs to design, configure, manage, optimize, and debug IT networks that support at-home workers. Progent can assist your Adelaide organization to pick the right tools and follow leading practices in building and operating a safe virtual solution for telecommuters that facilitates collaboration and delivers maximum business value. Progent offers services that go from as-needed guidance for getting you past challenging technical roadblocks to comprehensive project management or co-management to help you carry out business-critical tasks.

Progent can help Adelaide, South Australia companies to with any aspect of creating a high-performing remote work ecosystem by providing infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, cloud integration, helpdesk augmentation, security and compliance, backup/restore solutions, and centralized management.

Help Desk Call Center Support for Telecommuters
A sudden, enterprise-wide switchover to a from-home business model, which could be the result of a pandemic or as a component of a disaster recovery process, can overstretch even a well-staffed in-house Call Center. Progent's Help Desk services make it possible for organizations to outsource or augment their Call Center with Progent's online Technical Response Center team.

  • Progent's Standard Call Desk services leverage Progent's extensive network of online IT support specialists combined with enterprise-class trouble ticketing and tracking technology to provide an economical, advanced Help Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all aspects of remote Level 1 PC technical support from initial help requests to trouble ticket generation, screen sharing, issue resolution, and reporting. A browser-based User's Service Portal enables at-home employees to check or edit the status of their active tickets, add information, and append screenshots or attachments. Desktop support services are provided at a significant price reduction off Progent's normal Level 1 desktop support charges, and Progent offers the option of fast hand-off to Level 2 and Level 3 IT experts to resolve advanced problems. To learn more, see Progent's Standard Helpdesk Services for small companies.
  • Progent's Support Desk Supplemental Service enables you to augment your existing Help Desk staff by splitting delivery of Call Center support seamlessly between your in-house support personnel and Progent's extensive pool of PC support engineers and subject matter experts. Progent's co-managed Help Desk service is based on a collaborative support model based on the leading professional services automation tool for managing help requests and ticketing, assigning responsibility, tracking progress, and generating management reports. For details about how Progent's Help Desk Call Center Supplementation Services can help your company to deliver world-class desktop support to your at-home workforce, see Progent's Help Desk Call Center supplementation Services.

Contact Progent for Telecommuter Support Services
To contact Progent about building and managing a productive telecommuter environment for your Adelaide, South Australia organization, phone 1-800-993-9400 or go to Contact Progent.