Mobile Expertise

Consulting Support for BlackBerry Solutions
BlackBerry mobile PDAs were once one of the most successful solutions for achieving anytime-anywhere access to messaging, calendars, web-based programs, and other vital business information. Progent offers Adelaide, South Australia companies support from BlackBerry-certified professionals who can assist businesses to maintain their BlackBerry deployments or migrate smoothly to a more popular smartphone platform.

As the sophistication of small company IT technology has increased, and as the need for enterprise-class security, reliability, and disaster recovery has grown to be the norm for businesses of any size, successful deployment and maintenance of BlackBerry technology has grown more difficult. To handle areas such as data protection, business continuity, and synchronization of BlackBerry handhelds with a variety of messaging servers and shared databases, small businesses often turn to outside support firms who offer expertise in BlackBerry installation and troubleshooting.

Progent offers the services of BlackBerry-certified engineers who can assist small businesses to plan, administer, and troubleshoot BlackBerry solutions economically and efficiently, eliminating the requirement for an in-house BlackBerry solutions expert and reducing the cost and stress of supporting wireless workers. Progent's BlackBerry engineers have in-depth experience working with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISSP and GIAC-certified network security specialists. This range of knowledge, coupled with Progent's efficient remote service delivery model, gives small companies a budget-friendly alternative for incorporating BlackBerry technology seamlessly into their information network.

Progent's engineers can assist your company with SQL Server 2019 integration and development support, SQL Server 2016 management support, and Exchange Server 2019 setup so that your data and email systems function efficiently with BlackBerry BES Server. Progent can also show you how to upgrade from previous releases of BlackBerry and Microsoft software, set up easy-to-use management utilities to help you track and support BlackBerry devices across your company, define security policies that are right for your business, customize mobile applications, and make sure that your network infrastructure is properly designed to accommodate your BlackBerry clients. Also, Progent's disaster recovery specialists can help ensure that your BlackBerry information is incorporated in your regular backup procedures in order that it can be recovered quickly and thoroughly.

Consulting and Technical Expertise for BlackBerry Enterprise Server (BES)
BlackBerry Enterprise Server streamlines administration and maintenance of BlackBerry smartphones, providing a single platform for handling critical jobs such as device deployment, updates, and deactivation and also providing a strong infrastructure for security and fault tolerance. BlackBerry Enterprise Server (BES) delivers transparent communication between Microsoft Exchange, Groupwise, or Lotus Domino email servers and BlackBerry users and supports over-the-air synchronization.

BlackBerry Enterprise Server provides a wealth of security capabilities beginning with advanced encryption of messages transmitted between a BlackBerry wireless handset and BES Server based on Advanced Encryption Standard or Triple Data Encryption Standard. BlackBerry BES Server also permits great versatility in selecting levels of protection to match the specific requirements of your network. Progent's BlackBerry authorized consultants can assist your company to choose advanced security features and enable them remotely. Samples of these wirelessly configurable security features are:

• Disable a device
• Erase data from a lost device
• Disable Bluetooth
• Enable built-in defenses against malware

BES Server also offers versatility in selecting ways to keep mobile users from installing or executing unsecure or prohibited code. Progent can help you to choose protective processes such as:

• Specify precisely what programs are permitted on the device
• Prevent external applications from allocating persistent storage on the device
• Determine what functions external applications can use on the smartphone
• Restrict the kinds of connections external applications running on the device can initialize
• Prevent all third-party applications from being installed or run on the smartphone

Professional BlackBerry Consulting Support Offered Remotely from Progent
Progent's certified RIM BlackBerry engineers are accessible by phone to deliver prompt technical help to businesses in the Adelaide area or throughout South Australia. Progent's seasoned online consulting team has helped IT organizations solve network problems and cut IT service costs in each state in the U.S. and established a substantial following of loyal customers. (Refer to Progent's customer testimonials.)

Progent offers remote assistance for a broad selection of technologies associated with RIM BlackBerry software and devices including wireless synchronization, configuration with Microsoft Exchange, managing BlackBerry Enterprise Server (BES), and strengthening mobile security. Major RIM BlackBerry certifications earned by Progent's consulting experts include:

BlackBerry Certified Support Specialist
A Progent BlackBerry Certified Support Specialist can help you to perform common support operations including configuring BlackBerry handsets and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, selecting account settings, setting up e-mail filters, changing user accounts, upgrading BlackBerry handsets, sending service books, and installing BlackBerry Desktop Manager to run with your corporate messaging solution. Progent's seasoned service professionals can also help your company to resolve a wide range of issues concerning synchronization, handset detection, messaging consistency, web browsing, mobile connections, Instant Messaging, workstation application installation, and Desktop Redirector.

As a leader in providing nationwide online consulting services for small office networks, Progent can provide quick and economical access to a BlackBerry Certified Support Specialist. Progent's remote consulting expertise keeps your BlackBerry technical support expenses at a minimum and, by resolving issues promptly, maximizes the efficiency of your BlackBerry clients.

BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist can provide the skills needed to install and troubleshoot the BlackBerry BES Server in a Microsoft Exchange Server environment. Progent's BlackBerry specialist can assist you to use tools such as BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to run important procedures such as resolving enterprise activation problems, adding and deleting BlackBerry smartphone clients, activating passwords, configuring wireless software loading and setup, implementing and debugging the BlackBerry Smart Card Reader, and configuring backup and restore mechanisms.

Progent's BlackBerry-certified engineers can also assist you to operate management tools like the BlackBerry Administration Service for role-based management, resolving file attachment and data flow problems, and using WiFi for activation. Also, Progent can explain the role of IT policies in the BlackBerry BES environment and help your company to define and install sensible security configurations.

Progent's Microsoft-certified Microsoft Exchange Server engineers can cooperate with Progent's BlackBerry Certified Server Support Specialist to help your company to optimize your current Microsoft Exchange architecture for operating smoothly with BlackBerry BES Server or migrate your BlackBerry system to the most recent version of Microsoft Exchange.

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator has high-level knowledge for deploying, managing, monitoring, and maintaining one or several BlackBerry BES Servers in an email system powered by Exchange. Progent's BlackBerry engineer offers support skills in key technologies related to BlackBerry management including the BlackBerry Enterprise Solution, Microsoft Windows permissions, database architecture, Outlook, firewalls, proxy servers, DMZ, and IT policies. Progent can assist you to add and remove BlackBerry device users on Exchange Server and Windows Active Directory, set up, track, and manage BlackBerry Enterprise Server, administer BlackBerry devices and user accounts, archive and manage storage groups, apply permissions, install the MDS and Instant Messaging, deploy access control lists, manage Microsoft Exchange data flow, generate, update, and apply WLAN and Virtual Private Network configuration sets, set up SNMP traps, and produce reports based on SNMP results.

Progent's BlackBerry engineer can support your BlackBerry solution in a variety of environments that can include Windows 2K, 2003 or 2008 Servers, Windows XP, Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition help you to use tools such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Performance Calculator and SNMP.

BlackBerry Certified Solution Designer
Progent offers the support of a BlackBerry Certified Solution Designer to help your company to plan, install, validate, repair, and document a wireless solution based on the combination of the BlackBerry Enterprise Solution, Exchange Server, and Active Directory. Progent's advanced consulting services for BlackBerry technology include business and network requirements assessment, system architecture, deployment strategy and implementation, performance tuning, design of a fault-tolerant environment, data backup and disaster recovery planning, and system-wide security design.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to define your functional objectives and to design a mobile wireless system that meets your information technology budget and aligns with your business strategy. Progent can clarify the implications of your operational processes on the design of a BlackBerry Enterprise Solution, evaluate your current connectivity architecture's suitability to support a BlackBerry Enterprise Server, assist you to determine which administration approach and hardware products match your requirements, and analyze your email and messaging system configuration. Progent can also explain the performance impact that the BlackBerry Enterprise Server, SQL SQL Server, and Microsoft Exchange Server have on each other so you can arrive at informed decisions concerning options for software versions, server hardware and storage, network design, and application set up.

To optimize system security, Progent's BlackBerry-certified expert can help you to choose and activate appropriate security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISA and CISM-premier security specialists to perform company-wide security vulnerability and compliance testing and recommend improvements to accommodate your BlackBerry environment.

Call or Email Progent for Help from a RIM BlackBerry-Qualified Expert
If you wish to ask Progent about engineering assistance for BlackBerry mobile wireless integration, call 1-800-993-9400 or refer to Contact Progent.