Ransomware Hot Line: 800-462-8800

24x7 Online Help from a Senior Ransomware Consultant
Ransomware 24x7 Hot LineRansomware needs time to work its way across a network. For this reason, ransomware assaults are commonly launched on weekends and late at night, when IT personnel are likely to be slower to become aware of a breach and are less able to organize a rapid and forceful defense. The more lateral movement ransomware is able to achieve inside a target's system, the more time it will require to recover basic operations and damaged files and the more data can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is designed to help you to carry out the urgent first phase in mitigating a ransomware assault by containing the malware. Progent's online ransomware engineers can help businesses in the Addison area to identify and isolate infected servers and endpoints and protect undamaged assets from being penetrated.

If your system has been breached by any strain of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Expertise Available in Addison
Modern variants of ransomware like Ryuk, Maze, Netwalker, and Nephilim encrypt online files and attack any accessible backups. Files synchronized to the cloud can also be corrupted. For a vulnerable network, this can make automated recovery almost impossible and basically sets the datacenter back to the beginning. Threat Actors (TAs), the cybercriminals responsible for ransomware assault, insist on a settlement payment in exchange for the decryption tools required to recover scrambled data. Ransomware attacks also try to steal (or "exfiltrate") files and hackers demand an additional payment for not publishing this data or selling it. Even if you can restore your network to a tolerable point in time, exfiltration can be a major issue depending on the sensitivity of the downloaded data.

The recovery process after a ransomware attack involves a number of distinct phases, the majority of which can proceed in parallel if the recovery team has enough people with the required experience.

  • Quarantine: This time-critical initial response requires blocking the sideways spread of the attack across your IT system. The more time a ransomware assault is allowed to go unchecked, the longer and more expensive the restoration process. Recognizing this, Progent maintains a round-the-clock Ransomware Hotline monitored by seasoned ransomware response engineers. Quarantine activities include isolating affected endpoint devices from the rest of network to minimize the spread, documenting the IT system, and securing entry points.
  • System continuity: This covers restoring the IT system to a basic useful level of functionality with the least delay. This process is typically the top priority for the targets of the ransomware assault, who often see it as an existential issue for their business. This activity also demands the widest array of IT abilities that span domain controllers, DHCP servers, physical and virtual machines, PCs, notebooks and smart phones, databases, office and mission-critical apps, network architecture, and safe remote access. Progent's ransomware recovery team uses advanced collaboration platforms to coordinate the complicated recovery process. Progent understands the importance of working rapidly, continuously, and in concert with a client's management and IT group to prioritize tasks and to put critical services on line again as quickly as feasible.
  • Data restoration: The effort necessary to recover files impacted by a ransomware assault depends on the condition of the systems, how many files are affected, and which restore techniques are needed. Ransomware attacks can destroy key databases which, if not gracefully closed, might need to be rebuilt from the beginning. This can include DNS and AD databases. Exchange and SQL Server depend on AD, and many financial and other business-critical applications depend on SQL Server. Some detective work may be required to locate undamaged data. For instance, non-encrypted Outlook Email Offline Folder Files may exist on employees' PCs and laptops that were off line at the time of the ransomware assault. Progent's ProSight Data Protection Services utilize Altaro VM Backup technology to defend against ransomware by leveraging Immutable Cloud Storage. This creates tamper-proof data that cannot be erased or modified by any user including root users.
  • Deploying advanced antivirus/ransomware protection: ProSight ASM utilizes SentinelOne's machine learning technology to give small and medium-sized companies the advantages of the identical AV tools used by some of the world's biggest enterprises such as Walmart, Visa, and NASDAQ. By providing real-time malware filtering, identification, mitigation, recovery and forensics in one integrated platform, Progent's ProSight ASM lowers total cost of ownership, streamlines management, and promotes rapid recovery. SentinelOne's next-generation endpoint protection engine built into in ProSight ASM was ranked by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, dealer, and integrator. Find out about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiating a settlement with the threat actor (TA): Progent has experience negotiating ransom settlements with hackers. This calls for working closely with the ransomware victim and the cyber insurance provider, if any. Activities consist of determining the type of ransomware used in the attack; identifying and establishing communications the hacker persona; verifying decryption tool; deciding on a settlement with the ransomware victim and the cyber insurance carrier; establishing a settlement and schedule with the TA; checking adherence to anti-money laundering (AML) sanctions; overseeing the crypto-currency disbursement to the hacker; acquiring, learning, and using the decryption tool; troubleshooting decryption problems; creating a clean environment; mapping and reconnecting drives to reflect exactly their pre-attack state; and restoring physical and virtual devices and services.
  • Forensic analysis: This process is aimed at uncovering the ransomware assault's progress across the targeted network from start to finish. This audit trail of the way a ransomware assault progressed through the network helps you to evaluate the impact and highlights shortcomings in security policies or work habits that should be rectified to prevent later breaches. Forensics entails the examination of all logs, registry, Group Policy Object (GPO), Active Directory, DNS, routers, firewalls, schedulers, and basic Windows systems to detect changes. Forensics is typically assigned a top priority by the cyber insurance carrier. Because forensics can be time consuming, it is critical that other key recovery processes like operational resumption are pursued in parallel. Progent has a large team of IT and security professionals with the knowledge and experience required to perform activities for containment, operational resumption, and data restoration without disrupting forensic analysis.
Progent's Qualifications
Progent has provided remote and on-premises network services throughout the U.S. for over 20 years and has been awarded Microsoft's Partner designation in the Datacenter and Cloud Productivity practice areas. Progent's team of subject matter experts (SMEs) includes consultants who have earned high-level certifications in foundation technology platforms such as Cisco networking, VMware, and popular Linux distros. Progent's cybersecurity experts have earned industry-recognized certifications such as CISM, CISSP, GIAC, and CMMC 2.0. (See certifications earned by Progent consultants). Progent also offers guidance in financial management and ERP application software. This broad array of skills allows Progent to identify and integrate the surviving pieces of your information system after a ransomware assault and rebuild them rapidly into a viable network. Progent has worked with top cyber insurance carriers including Chubb to help businesses clean up after ransomware assaults.

Contact Progent for Ransomware System Restoration Consulting in Addison
For ransomware recovery consulting in the Addison area, call Progent at 800-462-8800 or see Contact Progent.


© 2002-2026 Progent Corporation. All rights reserved.