Affordable Network Tech Support from Microsoft premier Consultants for Businesses in Abilene, TX
By offering world-class support when you need it, providing specialized expertise for key business applications, providing innovative services such as virtual server hosting, invoicing only for help delivered, and charging no sign-up fees or retainers for standard services, Progent allows you to increase the business value of your information network and cut service costs. Progent understands that information system security, reliability, and performance are as important to small companies as to large enterprises but that small companies don't have the economy of scale to spend heavily in information technology and internal support staffs. Progent's basic competitive advantage is that no IT support firm can match Progent's capability to provide the IT support expertise your business needs when you need it and at prices you can afford.

For medium-size and enterprise companies, Progent can provide co-sourcing and project management support to add to the technical skills of your internal network service staff. Co-sourcing can reduce expenses and help meet schedules for big projects like software development, disaster recover/business continuity preparedness, security audits, merging datacenters, or technology migrations and upgrades.

Progent can also offer access to certified consultants to assist your business to plan and execute your cloud computing strategy.

Primary Technologies Serviced by Progent for Abilene, Texas Office Networks
A Microsoft-certified Partner consulting firm with a world-class group of Cisco Certified CCIE networking consultants and Apple certified engineers, Progent provides emergency assistance and low-cost remote consulting to Abilene, TX small businesses for a broad array of information technologies including:

Service Delivery Options Available for Abilene, Texas Businesses
Progent has a selection of options for providing small and midsize businesses and local governments with cost-effective computer services for troubleshooting, consulting, and IT management. Progent's paradigm for providing computer support services is based on the Help Desk Call Center operational structure familiar to big IT organizations. Progent's Help Desk Service Model promotes fast support, comprehensive service documentation, reliable follow-through, and strict expense control for a range of IT service delivery modes that include online troubleshooting, onsite support, and top-tier consulting.

  • Remote Service
    Progent's Technical Response Center provides emergency and routine remote assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-based environments in the U.S. and globally. Progent's certified service experts can help clients to troubleshoot and fix network issues without the expense or delay of travel for onsite service visits. The background of Progent's IT consultants allows them to resolve the majority of network problems rapidly. For the most challenging issues, Progent's breadth of knowledge makes it possible to escalate troubleshooting tasks to advanced specialists. Progent provides a streamlined, web-based signup procedure for new customers to accommodate emergency network problems and Progent charges by the minute with no sign-up charges or time minimums, so you are invoiced only for the support you receive. Specialists available online include Cisco-premier CCIEs, Microsoft-Premier MCSEs, and GIAC-certified security engineers. Learn additional information about Progent's online computer support services.

  • Onsite Service
    Progent provides onsite computer support for signed-up customers in larger cities in the United States. Progent's on-site support technicians can work in conjunction with Progent's remote support engineers to give small and midsize companies the optimal solution: on-premises support professionals when you require them as well as the remote expertise of Progent's worldwide team of IT consultants, security professionals, and business software developers. The wait time for on-site support visits is typically less than 24 hours. Progent requires no sign-up or retainer charge for becoming a Progent client for on-premises support. Learn more details about why to sign up for Progent's in-person computer service.

  • Phone Support
    Progent's Standard Help Desk Services provide smaller businesses a complete service desk solution that manages all facets of online desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent offers help desk services at a substantial discount from Progent's normal desktop support rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve the most issues. for more information, visit Help Desk Services.

  • Help Desk Co-management Services
    Progent's Help Desk sharing services allow your business to share the load for Help Desk support transparently between your in-house IT staff and Progent's roster of seasoned technical support engineers and subject matter experts. Progent's Co-managed Help Desk service is a collaborative support solution based on the leading professional services automation (PSA) tool for managing end-user service requests, ticketing, responsibility, status tracking, and metrics. For details, see Progent's shared Help Desk services.

  • Consulting Expertise
    Progent offers small businesses budget-friendly access to world-class consultants who can deliver assistance with critical products and technologies including Windows Server 2022 solution design and migration expertise, Microsoft Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Cisco network design, consulting support for Horizon3.ai's NodeZero PEN test products, network protection consulting, non-stop it system consulting, virtual server strategies, plus configuration, programming and training for small business programs such as financials, operations, business analytics, CRM, and office productivity packages. Progent can help with one-time projects including site moves and massive software upgrades, extended projects like upgrading a legacy ERP system to a current Microsoft Dynamics 365 solution, database software development and DBA services, and web development, continuing support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for IT infrastructure health monitoring and system administration, or urgent services like disaster recovery and virus removal.

  • Network Infrastructure Consulting Services for Telecommuters
    Progent can assist small and medium-size businesses to plan, configure and troubleshoot the network infrastructure required for telecommuters. Areas of infrastructure where Progent's experts can deliver assistance include safe and convenient VPN tunnel connectivity, VDI desktop software, router setup, wireless network design and implementation, and robust Internet access. To find out about Progent's network infrastructure support services for telecommuters, see network infrastructure support services for an at-home workforce.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides full hosting services for the entirety of a small or midsize company's servers in a setting that not only delivers the top degree of fault-tolerance and extensibility but that is also simple for customers to migrate to another support provider or to move in-house if your circumstance warrants it. Progent's Private Cloud hosting is founded on proven virtual server techniques that permit companies with multi-vendor networks to benefit dramatically on the expense of hardware, system support, and IT administration while getting world-class reliability and an unparalleled level of vendor alternatives. In contrast to conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting encompasses all server-based applications in one centrally administered service, can support the mixed- OS and loosely standardized networks common with small businesses, and keeps control of the licenses in the customer's possession so that moving to a new virtual system is fast, safe, and inexpensive. This eliminates ending up a prisoner of a specific hosting provider while still offering all the savings related to SaaS hosting alternatives.

  • Hybrid Cloud Migration Support
    Progent offers advanced online support services to help organizations of any size integrate their IT infrastructure with popular public cloud platforms including Azure and Amazon AWS. Progent can assist your IT team to design and manage hybrid ecosystems that can include Windows and Linux systems and apps in either cloud-centric systems or in hybrid topologies that combine on-premises resources along with cloud services. To assist you to integrate cloud services with physical datacenters, Progent offers a variety of public cloud integration support services such as Office 365 integration with on-premises Exchange deployments, Azure planning and integration services, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud planning and integration expertise. Progent has more than two decades of background providing high-level consulting services remotely, and Progent can make sure you complete your cloud integration projects on schedule and within your budget.
Progent's Low-Cost Managed Services for Remote IT Management
Progent's low-cost ProSight suite of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates SentinelOne's cutting edge behavior-based analysis tools to defend endpoint devices and physical and virtual servers against new malware attacks like ransomware and email phishing, which easily evade legacy signature-matching AV products. ProSight ASM protects on-premises and cloud resources and provides a unified platform to address the entire malware attack progression including protection, identification, containment, remediation, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
    ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth protection for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device control, and web filtering through leading-edge technologies packaged within a single agent managed from a unified control. Progent's data protection and virtualization consultants can help you to plan and configure a ProSight ESP deployment that meets your company's unique requirements and that helps you achieve and demonstrate compliance with government and industry information security standards. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for immediate action. Progent's consultants can also assist you to set up and verify a backup and restore solution like ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized organizations an affordable end-to-end solution for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates and monitors your backup activities and allows fast recovery of critical files, applications and VMs that have become lost or damaged due to component breakdowns, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-premises device, or mirrored to both. Progent's BDR consultants can provide world-class expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPAA, FINRA, and PCI and, whenever necessary, can assist you to restore your business-critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, track, enhance and troubleshoot their networking hardware such as routers, firewalls, and access points as well as servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are always current, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and generates notices when issues are detected. By automating complex network management activities, ProSight WAN Watch can knock hours off common chores such as network mapping, reconfiguring your network, locating devices that need important software patches, or isolating performance problems. Learn more about ProSight WAN Watch infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that incorporates the services and infrastructure of leading data security companies to deliver centralized management and world-class protection for all your email traffic. The hybrid structure of Email Guard integrates cloud-based filtering with a local security gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. ProSight Email Guard's cloud filter acts as a first line of defense and keeps most unwanted email from reaching your network firewall. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway device provides a deeper level of analysis for incoming email. For outgoing email, the local gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to track and protect internal email that stays inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system operating efficiently by tracking the health of vital computers that power your information system. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT personnel and your Progent engineering consultant so any potential problems can be addressed before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's network support professionals. With the ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the apps. Since the environment is virtualized, it can be ported immediately to a different hardware solution without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and protect data related to your network infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or domains. By updating and managing your IT infrastructure documentation, you can eliminate as much as 50% of time spent looking for critical information about your network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether you're planning improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size businesses to get an unbiased assessment of the overall health of their network. Powered by a selection of the top remote monitoring and management tools in the industry, and supervised by Progent's certified group of information technology experts, ProSight Network Audits show you how closely the deployment of your essential infrastructure assets conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI such as a cleaner Active Directory system. Both also include a year of state-of-the-art remote network monitoring and management. Advantages can include simpler management, better compliance with information security regulations, more efficient utilization of IT assets, faster problem resolution, more reliable backup and restore, and increased uptime. Read more information about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief interview with a Progent information assurance expert. The fact-finding interview is designed to evaluate your organization's preparedness to block or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information about your existing cybersecurity posture and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to build a cost-effective AV and backup/recovery system that meets your company's needs. For details, visit Progent's ProSight Ransomware Preparedness Report.

Unique Benefits of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the fundamental network software and office productivity programs used by most small and medium-size businesses. As a Cisco-qualified partner, Progent also offers help for an ever more sophisticated collection of network products such as PIX and ASA firewalls, switches, routers, VoIP solutions, and wireless connectivity. Furthermore, Progent's CISSP-Premier cybersecurity consultants, CISM-certified security professionals, CISA-certified security audit consultants and GIAC-qualified information assurance experts can provide a company-wide view of network protection and can help with complex security projects like SIEM solutions to help companies comply with business standards and statutory mandates for network data security and incident reporting.

The scope and size of Progent's consulting team bring a powerful set of benefits to companies trying to increase the business value of their IT network within a reasonable budget. These advantages include:

  • Best Service Methodology
    Progent's team of Microsoft and Cisco Premier consultants average more than ten years of hands-on industry experience, at the front lines of network support, executing a broad range of technical tasks for a large array of businesses. Each Progent support professional shares a refined set of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its support team. This guarantees that you get not just expert technical capability, but also a support engineer with proven approaches for fixing actual IT problems efficiently. Find out more details concerning Progent's best practices for network consulting.

  • Efficient Pricing Structure
    Progent's pricing model is to bill for online service and in-person visits by the minute. As a result, you are invoiced just for delivered support. Progent does not demand a more expensive rate for off-hours or emergency support, and Progent does not charge for travel except for urgent calls where on-site time is less than 4 hours. In addition, Progent imposes no sign-up fee and asks no monthly commitment for services delivered during normal business hours. Many support firms impose large minimum fees or charge in increments of fifteen minutes or longer. Progent's small pricing granularity does away with king-size bills for quick fixes. An additional benefit of granular invoicing is that your company are less inclined to permit minor problems to stay unaddressed until they grow into major problems. Learn additional information concerning Progent's value pricing for IT outsourcing.

  • Full Documentation of IT Support
    Progent has created a comprehensive support reporting system that stores and formats detailed documentation for all billed support activities. Unlike some independent consultants or local service firms who provide scant documentation or specifics of tasks performed, each service delivered by Progent is tracked by full documentation. Every Progent consultant has use of the support reports given by each consultant to each client. The discipline of documenting and archiving support records results in more effective support and avoids a variety of typical misfortunes such as when a support customer is virtually held hostage to a consultant who won't release the keys to the kingdom. Read additional information about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices information transfer from Progent's support experts to clients. By educating customers to resolve technical issues that are within their comfort zone, Progent is able to focus on delivering hard-to-find services where Progent has little competition. Small businesses who utilize independent consultants or who maintain in-house IT personnel benefit when Progent transfers information about critical technology and tested processes to make their IT environments more robust, secure, and productive. Learn more details about Progent's knowledge transfer services.

Contact Progent
If your Abilene, Texas company wants to get in touch with Progent to ask about network outsourcing, consulting, or tech support services, phone 800-993-9400 or go to Contact Progent.

Immediate Remote Technical Assistance
For immediate online help, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).

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