Ransomware Hot Line: 800-462-8800

24x7 Online Access to a Senior Ransomware Engineer
Ransomware 24x7 Hot LineRansomware requires time to work its way across a network. Because of this, ransomware attacks are typically unleashed on weekends and late at night, when IT staff are likely to be slower to recognize a break-in and are less able to organize a rapid and forceful response. The more lateral movement ransomware is able to achieve inside a target's network, the longer it will require to restore basic IT services and damaged files and the more information can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is intended to guide you to take the time-critical first phase in responding to a ransomware attack by putting out the fire. Progent's remote ransomware engineers can help organizations in the Santa Rosa metro area to locate and quarantine breached servers and endpoints and protect clean assets from being penetrated.

If your network has been breached by any strain of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Services Available in Santa Rosa
Modern variants of ransomware like Ryuk, Sodinokibi, Netwalker, and Egregor encrypt online files and infiltrate any accessible system restores and backups. Files synched to the cloud can also be impacted. For a vulnerable network, this can make system restoration nearly impossible and effectively knocks the datacenter back to square one. Threat Actors (TAs), the hackers responsible for ransomware assault, insist on a ransom fee in exchange for the decryptors needed to unlock encrypted data. Ransomware attacks also try to exfiltrate information and hackers demand an additional ransom for not posting this data on the dark web. Even if you are able to restore your network to a tolerable date in time, exfiltration can pose a major issue according to the nature of the stolen data.

The recovery process subsequent to ransomware penetration has several crucial stages, the majority of which can be performed in parallel if the response workgroup has a sufficient number of people with the required experience.

  • Containment: This time-critical initial step involves blocking the sideways progress of ransomware within your IT system. The longer a ransomware assault is allowed to go unrestricted, the longer and more expensive the recovery effort. Because of this, Progent maintains a 24x7 Ransomware Hotline staffed by seasoned ransomware response experts. Containment activities consist of isolating infected endpoints from the rest of network to block the contagion, documenting the environment, and protecting entry points.
  • System continuity: This covers bringing back the network to a basic useful level of functionality with the shortest possible downtime. This effort is usually the highest priority for the victims of the ransomware assault, who often perceive it to be an existential issue for their company. This project also requires the broadest array of IT skills that span domain controllers, DHCP servers, physical and virtual servers, desktops, notebooks and smart phones, databases, productivity and mission-critical applications, network topology, and safe endpoint access. Progent's ransomware recovery team uses advanced workgroup tools to coordinate the multi-faceted recovery effort. Progent understands the importance of working rapidly, continuously, and in unison with a client's management and IT staff to prioritize tasks and to get essential resources back online as quickly as feasible.
  • Data restoration: The effort required to recover files impacted by a ransomware attack varies according to the condition of the systems, the number of files that are encrypted, and which recovery techniques are required. Ransomware assaults can destroy critical databases which, if not carefully shut down, might have to be reconstructed from scratch. This can apply to DNS and AD databases. Microsoft Exchange and Microsoft SQL Server rely on AD, and many manufacturing and other mission-critical platforms are powered by SQL Server. Some detective work may be required to locate undamaged data. For instance, non-encrypted OST files may have survived on staff PCs and notebooks that were not connected during the ransomware assault. Progent's ProSight Data Protection Services offer Altaro VM Backup tools to protect against ransomware attacks via Immutable Cloud Storage. This creates tamper-proof backup data that cannot be modified by anyone including root users.
  • Setting up advanced antivirus/ransomware protection: Progent's Active Security Monitoring uses SentinelOne's machine learning technology to offer small and medium-sized companies the advantages of the identical AV technology implemented by some of the world's largest enterprises including Walmart, Visa, and NASDAQ. By providing in-line malware filtering, identification, containment, recovery and analysis in one integrated platform, Progent's ProSight Active Security Monitoring cuts TCO, streamlines management, and promotes rapid recovery. SentinelOne's next-generation endpoint protection (NGEP) incorporated in Progent's Active Security Monitoring was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, reseller, and integrator. Read about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiating a settlement with the threat actor (TA): Progent has experience negotiating ransom settlements with hackers. This requires working closely with the ransomware victim and the insurance carrier, if any. Services consist of determining the kind of ransomware involved in the assault; identifying and making contact with the hacker persona; testing decryption tool; deciding on a settlement with the ransomware victim and the insurance carrier; establishing a settlement and schedule with the hacker; confirming compliance with anti-money laundering (AML) regulations; carrying out the crypto-currency transfer to the hacker; receiving, reviewing, and operating the decryptor tool; troubleshooting decryption problems; creating a pristine environment; remapping and reconnecting datastores to match exactly their pre-encryption condition; and reprovisioning computers and software services.
  • Forensics: This activity is aimed at uncovering the ransomware attack's storyline across the targeted network from start to finish. This history of how a ransomware attack progressed within the network assists you to assess the impact and highlights shortcomings in rules or processes that need to be rectified to prevent future breaches. Forensics entails the examination of all logs, registry, Group Policy Object (GPO), Active Directory, DNS, routers, firewalls, scheduled tasks, and basic Windows systems to check for changes. Forensics is typically given a top priority by the cyber insurance provider. Since forensic analysis can be time consuming, it is critical that other important recovery processes like business resumption are executed concurrently. Progent has an extensive team of IT and cybersecurity professionals with the knowledge and experience needed to perform the work of containment, business resumption, and data recovery without disrupting forensics.
Progent's Background
Progent has delivered remote and on-premises IT services across the United States for over two decades and has earned Microsoft's Partner designation in the Datacenter and Cloud Productivity practice areas. Progent's roster of SMEs includes professionals who have been awarded high-level certifications in foundation technologies including Cisco infrastructure, VMware, and popular Linux distros. Progent's cybersecurity experts have earned prestigious certifications including CISM, CISSP, CRISC, and CMMC 2.0. (Refer to certifications earned by Progent consultants). Progent also has top-tier support in financial and Enterprise Resource Planning software. This breadth of skills allows Progent to identify and integrate the surviving parts of your information system after a ransomware intrusion and rebuild them quickly into an operational system. Progent has collaborated with leading cyber insurance providers including Chubb to assist organizations recover from ransomware attacks.

Contact Progent for Ransomware System Restoration Expertise in Santa Rosa
For ransomware recovery consulting in the Santa Rosa metro area, phone Progent at 800-462-8800 or go to Contact Progent.


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